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Traveler rating
327
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All reviews shopping mall large mall direct access quiet room rooms were very clean included breakfast place to stay night stay reception desk spent nights checking out room service rooms are big nice stay junior suite top floor swimming pool
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Reviewed May 13, 2019

Fist time in this Hotel. Service was just great. Location as well.
Very convenience being next to a Shopping Mall - Cinema - Church.
Your do not need to go out, just walk out your room take the elevator, and your there.

Date of stay: May 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Poppysmile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Carlos R, Front Office Manager at Novotel Medellin El Tesoro (Ex Atton), responded to this reviewResponded May 14, 2019

Dear Mrs Guest.

On behalf of Novotel’s El Tesoro team, thank you for sharing your comment with the rest of the travellers!

We feel very proud that your stay with us fulfilled your expectations.

We are proud to know that you enjoyed the Hotel and the service of our employees.

Our commitment is your return, this is why we would like to have you back soon in the near futurel. Thank you for your preference!

Best Regards,
Novotel Medellin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2019 via mobile

We booked this less than 24 hours before arriving after a itinerary change during our Colombian vacation. I found it on TripAdvisor and noticed it was the 2nd rated hotel in the entire city. And fairly priced. It is a large tower hotel attached to a mall and very secure and safe. The rooms were very clean with comfy beds, bright bathrooms and nice wood floors. We loved the complementary welcome drink you could get in the bar (and recommend the empanadas—we returned the next night they were so good!). The bartender was so friendly.

Breakfast is expansive and well-attended to, with the chef coming out personally to refill the large variety of fresh baked baskets of warm pastries. The staff was so warm, kind, and professional. I was very impressed when I overheard them dealing with a guest concern at the front desk in which a creepy American man was blatantly trying to exploit a local woman by bringing her up to his room, which they denied. I really appreciated them standing their ground, and ethically sticking to policy and protecting this woman. I would definitely return.

Date of stay: May 2019
Trip type: Traveled with friends
Thank thetipsymermaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Carlos R, Front Office Manager at Novotel Medellin El Tesoro (Ex Atton), responded to this reviewResponded May 14, 2019

Dear Mrs Guest.

On behalf of Novotel’s El Tesoro team, thank you for sharing your comment with the rest of the travellers!

We feel very proud that your stay with us fulfilled your expectations.

We are proud to know that you enjoyed the Hotel and the service of our employees.

Our commitment is your return, this is why we would like to have you back soon in the near futurel. Thank you for your preference!

Best Regards,
Novotel Medellin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2019

I really enjoyed my stay at Novotel. Great location and facilities with famous Colombian hospitality. Also very convenient to be in the middle of the shopping center El Tesoro. I highly recommend it. Thanks!

Date of stay: May 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank fabiodF5661BY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Carlos R, Front Office Manager at Novotel Medellin El Tesoro (Ex Atton), responded to this reviewResponded May 12, 2019

Dear Mister Fabio

On behalf of Novotel’s El Tesoro team, thank you for sharing your comment with the rest of the travellers!

We feel very proud that your stay with us fulfilled your expectations.

We are proud to know that you enjoyed the Hotel and the service of our employees.

Our commitment is your return, this is why we would like to have you back soon in the near futurel. Thank you for your preference!

Best Regards,
Novotel Medellin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2019 via mobile

The Novotel el Tesoro is very nice hotel. Rooms are very nice, great breakfast and excellent staff and customer service. Location is fantastic integrated within El Tesoro shopping center, all kind of restaurants and entertainment.
Highly recommended in Medellín. .

Date of stay: May 2019
Trip type: Traveled on business
Thank RTV2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Carlos R, Front Office Manager at Novotel Medellin El Tesoro (Ex Atton), responded to this reviewResponded May 8, 2019

Dear Guest

On behalf of Novotel’s El Tesoro team, thank you for sharing your comment with the rest of the travellers!

We feel very proud that your stay with us fulfilled your expectations.

We are proud to know that you enjoyed the Hotel and the service of our employees.

Our commitment is your return, this is why we would like to have you back soon in the near futurel. Thank you for your preference!

Best Regards,
Novotel Medellin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2019

We had the pleasure to stay in the junior suite on the nineteenth floor. What a fantastic experience. The views from this spacious and comfortable room were fabulous. Be prepared for the early morning sun coming through the huge picture windows with sweeping views of the city.

Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Laurence R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Carlos R, Front Office Manager at Novotel Medellin El Tesoro (Ex Atton), responded to this reviewResponded May 5, 2019

Dear Laurece R

On behalf of Novotel’s El Tesoro team, thank you for sharing your comment with the rest of the travellers!

We feel very proud that your stay with us fulfilled your expectations.

We are proud to know that you enjoyed the Hotel and the service of our employees.

Our commitment is your return, this is why we would like to have you back soon in the near futurel. Thank you for your preference!

Best Regards,
Novotel Medellin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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