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“Great stay at Medellin Royal”

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NH Collection Royal Medellin
Ranked #3 of 103 Hotels in Medellin
Certificate of Excellence
NH
Level Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Great stay at Medellin Royal”
5 of 5 bubbles Reviewed April 12, 2012

We stayed at the Medellin Royal in April 2012 and were extremely impressed by the customer service and quality of this hotel. I had requested a crib, but they did not have one available due to high demand. They assured me they would figure it out and they put together a makeshift toddler bed that more than met our needs (and our daugther thought it was pretty cool, too). The breakfast selection was fantastic and they have a great pool that my 2yo daughter enjoyed playing in. It's relatively convenient to the metro but it is hard with a stroller since the hills are pretty steep. It's a bonus a huge mall is right across the street (and has lots of ice cream options!).

Room Tip: Ask for a room on one of the higher floors for great views of Medellin.
See more room tips
  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keeniekins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Royal Medellin, responded to this review, April 13, 2012
13/04/2012

On behalf of all the work team members, the area of customer service wants to thank you for sharing your comment with all Trip Advisor users.

Day after day, we work hard and with all aour hearts to offer the best hospitality service.
In this industry there’s no margin for mistakes, every single guest that crosses the door and trusts in us; it’s a big chance to demonstrate our effort in quality.

We hope to have you soon aganin her in our beloved city, and of course with us

Esteban Gonzalez Calle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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717 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
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English first
Fredericton, Canada
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed March 22, 2012

Stayed for a second time in March 2012 for two days at the end of a business trip. Very conveniently located. The Santafé mall across the street has a variety of restaurants, chief amongst them my favourite chain Waffles y Crepes. There is a multipurpose store - Carulla - (groceries, pharmaceuticals, beverages) at the bottom of the hill on the street to the left (Calle 7s).

The almost constant supply of coffee, aromática and water (with and without lime) in the lobby is especially welcome given that there is no coffee-maker in the room.

All in all, a wonderful experience with the service and the surrounding area.

Room Tip: For the best view of the city, try to get something on Floor 9 or up and in the -10 to -13 range.
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  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellingMarketer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Royal Medellin, responded to this review, March 23, 2012
Dear Mr. “TravellingMarketer”.
It’s a big honor to receive comments of our guests, in which they tell us that we have scored two hits in a row.

Our location and the great surroundings are truly one of the best things we can offer.
We want to thank you, for taking the time to write about your experience with our service.

The Hotel Medellin Royal and its staff are always willing to receive you and make you feel like home.

Esteban Gonzalez C
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Level Contributor
32 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed March 8, 2012

Very good location, good service, excelent food. Highly recommended

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bemacol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Royal Medellin, responded to this review, March 12, 2012
Google Translation
Gracias estimado “Bemacol”, por tomarse el tiempo de publicar su opinión sobre nuestro Hotel y servicio.

En la industria de la hotelería; uno de los restos más grandes es cautivar los huéspedes. De esta forma es que se logra la fidelización.

Esperamos que pronto pueda volver a Medellin y que tengamos el gusto de atenderlo.

Esteban González Calle
Servicio al cliente.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bogota, Colombia
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 13, 2012

If it's location you're after, look no further. If it's an excellent quality business hotel you're after, look no further. The Medellin Royal is a professinoal, comfortable and beautifull decorated hotel with great views of the city. I thoroughly enjoyed my stay and would recommend anyone to come here. The staff are friendly and the food is excellent.

Stayed August 2011, traveled on business
Helpful?
1 Thank RyanInColombia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Royal Medellin, responded to this review, February 16, 2012
Best regards “RyanInColombia”

We are very grateful and happy to receive your opinion
Your description of our hotel , summarizes some of the main differences that we have.
Thank you very much, and we hope we can have the pleasure of serving you again in the beautiful city of Medellin

Esteban Gonzalez C
Costumer Service
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Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 22, 2012

Possibly the best option in El Poblado. The rooms are truly great for this class of business hotel, and the view is absolutely beautiful from the higher floors. The service is great. The very well groomed dog that rests in the reception area is a charming touch. The hotel feels very exclusive. The staff is very professional, efficient and warm. The nearby shopping malls are an added convenience. I certainly plan to stick to this hotel on my next trips to Medellín.

Room Tip: Ask for a rom with a view.
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  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brutusbiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Royal Medellin, responded to this review, January 25, 2012
25/January/2012

Dear “Brutusbiker”

Thanks for taking the time to post your commentary on TRIP advisor.

Your words are an encouragement to continue working hard to improve every day more.
We appreciate very much the satisfaction or our guests.

Hoping that in the near future we can have again the pleasure to attend you
The Medellin Royal hotel has the doors always wide open, and the warmth of our staff is waiting to give you a pleasant stay.

Esteban González Calle
Costumer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marathon, Florida
1 review
5 of 5 bubbles Reviewed January 10, 2012

I'll make this short. The hotel location and cleanliness is wonderful. The rooms and food are first rate. However what made my stay perfect are the staff. I have been lucky to stay in very nice, 5 Star places all over the world and have never experienced such a 5 Star staff. My Spanish is very bad however I (alone) stayed at the Royal, traveled all over the area for 7 days and had a perfect vacation. All I had to do was hint and they went out of the way to make my stay an experience I will never forget. I will be back soon.

  • Stayed January 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank George S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Royal Medellin, responded to this review, February 16, 2012
Best regards “George S”

All of our team is very happy and satisfied.
Comments like the one you posted, gives us energy to continue working hard in this demanding industry.

Thanks for taking the time and writing your point of view on our service.

We wish that very soon we can have the privilege of attending you again in the Hotel Medellin Royal, and receive you with the hospitality of the people of Colombia.

Esteban Gonzalez C
Costumer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed December 31, 2011

I've stayed at the Royal on 3 separate occasions. It's a top choice in El Poblado. The staff are helpful and friendly, they even let me play the grand piano. The rooms are great, big comfortable beds, fantastic views from the top rooms. The breakfast is plentiful and tasty. You can eat inside, or out on the nice patio.

I paid about $90 a night and felt it was exceptionally good value. I'll stay here the next time I'm in Medellin.

The hotel does have a bit of a business feel, so you may not want to stay for more than a couple of nights. That said, great for a good rest.

Highly recommended.

Room Tip: Ask for a room at the top for the best views over Medellin
See more room tips
  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TomCHarris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Royal Medellin, responded to this review, August 1, 2012
Dear “Tom H”.
Thank you very much indeed for such a positive comment about us. For HOTEL MEDELLIN ROYAL is a great honor to have you as one of our guests. We are so much looking forward to have you again in our (your) place.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about NH Collection Royal Medellin

Property: NH Collection Royal Medellin
Address: Cra. 42 No.5 Sur-130 | (El Poblado), Medellin, Colombia
Phone Number:
Location: Colombia > Antioquia Department > Medellin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Medellin
#1 Romantic Hotel in Medellin
#1 Spa Hotel in Medellin
#1 Business Hotel in Medellin
#5 Family Hotel in Medellin
Price Range (Based on Average Rates): $
Hotel Class:4 star — NH Collection Royal Medellin 4*
Number of rooms: 134
Official Description (provided by the hotel):
This Luxury Hotel with the ultimate expression of design and technology is an excellent choice for business and tourism travelers. Ideally located in the heart of El Poblado one of the most prestigious areas of the city at walking distance from Santa Fe and Oviedo Shopping malls. Our 125 rooms and 9 suites are equipped with all the ingredients to guarantee an enjoyable stay. In addition to our excellent facilities we offer a friendly atmosphere and a warm smile. Our clients benefit from the comforts and technology of our modern Business Center and our versatile Meeting Rooms. The Medellin Royal Hotel Service include a relaxing Spa and fitness center swimming pool free parking dry cleaning service and 24-hour room service. Enjoy in our restaurant the best Neo Latina cuisine that blends the delicate fusion flavors of Colombia and the International processes. The Bar with a panoramic magically green view creates an enjoyable mood for a meeting or a relaxing drink. ... more   less 
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Also Known As:
Medellin Royal Hotel Medellin

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