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“Decent hotel, reception staff could be nicer”

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Hotel San Fernando Plaza Medellin
Ranked #18 of 110 Hotels in Medellin
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed August 2, 2013 via mobile

The hotel is nice. The room is large but the bathroom is a bit outdated yet clean. The breakfast was good.

I found the staff at the reception desk a bit rude. I don't speak Spanish and they did speak English though seemed frustrated when I asked a question. They give you a card that offers you a free alcoholic drink in the lobby but when I went to go get it, they told me it's only juice or coffee. When I asked the receptionist about it, they replied saying they don't know what is offered because they might have changed it. But if that is the case, why give a card that says "try our local liquer".

Also provided my laundry. They made me fill our a form indicating my items and the cost. When I got back the items, they changed my list and increaed the price without asking me first if I approved.

Overall my stay was ok but I would probably suggest to stay elsewhere.

  • Stayed: August 2013
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Thank canadiantravelgirl26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejo Q, Director Comercial at Hotel San Fernando Plaza Medellin, responded to this reviewResponded November 9, 2013

Dear Sir.
We truly appreciate your comments, It´s terribly sad knowing that you had a great Hotel experience but you had that inconvenient with one of our receptionists. I am replying your comments to our Human resources director so we can implement protocols to avoid this kind of events.
Please feel free to contact me directly if you’re traveling again to Medellín. My e-mail is: Mercadeo@hotelsanfernandoplaza.com

Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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137 - 143 of 586 reviews

Reviewed July 29, 2013

I stayed at this Hotel recently, the have an average fare but given the service provided, it is obvius they can't cahrge more. The service is not like I read on all the posted comments every where. Even they have a poor printed or photocopy from some TripAdvisor on the Front Desk, nothing to be proud of, since it looks fake, not dated, and with no certification, looks to allure customers to make believe they are top rated.
I visited this hotel like 7 years ago and still has the same decor, carpet, service , etc. I see that a lot of people are not road warriors or true travelers that can tell a good hotel from a bad one based on what I read on the comments or evaluations. The service on the restaurant was mediocre, the prices on the wine list, outrageuous, and the food not so great or make believe so great. Air conditioning noise, old, and dirty vents. The towels on bathroom looked like 7 years old or more. WIFI is only free on the dinner or front desk and with a terrible speed to work. On the rooms you have to pay for it, would not recommended, the speed is as bad as the dinner or front desk, you will waste your money. There are more options in Medellin, probably more expensive, but worth paying than being a saver. I went back because my distributor made the reservations but it will be last time I get fooled by that and I will choose other hotel. Do not be fooled by so many comments, like I said some people are not true road warriors and can't tell what true road warriors we look for.

Room Tip: The staff on the front desk do not really bother to get you a good room, even if you ask, like top f...
  • Stayed: July 2013, traveled on business
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2  Thank GERMAN R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2013 via mobile

Every time I travel to Medellin, normally one time per month, I stay at San Fernando Plaza Hotel, cause they make me feel like home. The hotel is really nice and very good located. Very close to Santafe mall and the parque Lleras that are two places that you should visit during your stay in Medellin.

  • Stayed: June 2013
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Thank Claudio P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejo Q, Director Comercial at Hotel San Fernando Plaza Medellin, responded to this reviewResponded June 22, 2013

Hello Claudio,.

Thank you so much for your comments, Medellín is a lovely city indeed and to complement that we offer our guests a true deluxe collection Hotel experience.

We hope to have you back again soon.

Best regards.

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Reviewed June 10, 2013

As with every review, this place would probably not rank on average but given the very good rate, one has to conclude that is it worth the money. Nothing is particularly excellent, not particularly concerning. It is truly average and also constant in that approach. The building is a bit outdated, so are the rooms. Service is very friendly at front desk and in restaurant whilst ordering a wake-up call results in silence the next morning. That is of course the absolute no-go for a business traveler not to be woken up. Breakfast was nice and a good choice of freshly prepared dishes. Dinner I once had was good and efficient in service. Rooms need a refurbishing; maybe new carpets and a new look to the decor. Might go back if everything else if fully booked.

  • Stayed: June 2013, traveled on business
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1  Thank RHW1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejo Q, Director Comercial at Hotel San Fernando Plaza Medellin, responded to this reviewResponded June 28, 2013

It is very important for us to get honest feedback from our guests, we highly appreciate your comments. We would really like to have you back in our Hotel. I would personally make sure that you have a wonderful stay. Our suites and presidential suite are well known for maintaining the highest levels of service and comfort.

Best Regards.

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Reviewed June 2, 2013

I stayed at 2 hotels in Medellin for business - this one and the Dann Carlton. While I preferred San Fernando, they are both fairly standard business hotels with nothing special. This is a modern, clean hotel with friendly staff. The bed is very hard (I think that's normal in Columbia), the towels were rough, the room had a slight musty spell, and it was a little noisy from the traffic. There was no coffee pot/hot water kettle in the room. I also found it interesting that they did not have facial tissues. The bathroom was very clean and the shower fairly good. They included wifi in my room rate, which was nice. The spa is mediocre. El Poblado is the wealthier part of town but not very interesting.

Room Tip: Choose a room on the higher floors to avoid noise from the traffic.
  • Stayed: May 2013, traveled on business
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1  Thank trvladdict
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leidi C, Ejecutiva de Marketing Digital at Hotel San Fernando Plaza Medellin, responded to this reviewResponded April 10, 2015
Google Translation

Apreciado Huésped!

Queremos agradecer por sus comentarios, estos son valiosos para nosotros y hacen parte de nuestra política de Calidad que se basa en el mejoramiento continuo. Esperamos contar con la oportunidad de ofrecerle lo mejor de nuestros servicios en sus próximas visitas a Medellín.

Recuerde, que siempre está bienvenido, en ésta su casa en Medellín.

Le invitamos a visitar nuestra página web y redes sociales donde podrá enterarse de los beneficios que tenemos para usted

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Reviewed May 22, 2013 via mobile

While its location is great, at El Poblado, very close to several shopping centers and at the same location of several large financial companies offices, it has become obsolete in equipment terms (gym, bar and spa) and have forgotten details such as kitchen "odors emissions" that make it impossible to have a pleasant meal in the dinning room. It has a fair service quality level and is well suited for conference style meetings.

  • Stayed: May 2013
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Thank CrLyon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leidi C, Ejecutiva de Marketing Digital at Hotel San Fernando Plaza Medellin, responded to this reviewResponded April 10, 2015
Google Translation

Apreciado Huésped,

Agradecemos sus amables comentarios, lamentamos no haber cumplido con el 100 % de sus expectativas estamos en constante evolución en nuestros procesos internos para que nuestros huéspedes tengan una experiencia memorable. Nuestros huéspedes son y serán siempre nuestra prioridad. Esperamos contar nuevamente con su visita, para nosotros será un placer tenerlo en casa.

Le invitamos a visitar nuestra página web y redes sociales donde podrá enterarse de los beneficios que tenemos para usted.

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Reviewed May 7, 2013

This is a very nice and well-located Hotel in Medellin, Colombia. Most of the staff is very friendly and rooms are very well maintained. I noticed in the restaurant that dishes and glasses aren’t very well cleaned. I also by mistake left the Do not disturb sign on the door and when I returned at 11:30 PM found my room without housekeeping. I understand it was my mistake but what if someone has an accident in the room and the Hotel just finds out two days later? No one called the room to see if something was wrong after 10 hrs of the sign being on the door.
Medellin has many great hotels and I consider that San Fernando Plaza is not one of them. Try others such as Dann Carlton, Four Points or Hotel Royal.

Room Tip: Try a High floor with a King Size bed.
  • Stayed: May 2013, traveled on business
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Thank lbaena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejo Q, Director Comercial at Hotel San Fernando Plaza Medellin, responded to this reviewResponded May 20, 2013

First of all we highly appreciate your comments; all our efforts are to give our guests a very pleasant hotel experience.

We would like to have you back in our hotel, I will personally make sure that your stay goes without any problems so you can experience all the great things that our hotel can offer.

Best Regards.

ALEJANDRO QUICENO
Marketing Director
mercadeo@hotelsanfernandoplaza.com

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Additional Information about Hotel San Fernando Plaza Medellin

Address: Carrera 42 A No.1-15, Medellin 0000, Colombia
Location: Colombia > Antioquia Department > Medellin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Medellin
#7 Luxury Hotel in Medellin
#8 Spa Hotel in Medellin
#10 Business Hotel in Medellin
#10 Romantic Hotel in Medellin
#14 Family Hotel in Medellin
Price Range: $84 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel San Fernando Plaza Medellin 4*
Number of rooms: 167
Official Description (provided by the hotel):
Welcome to the most modern and exclusive hotel in the city of Medellin; "City of Eternal Spring." The San Fernando Plaza Hotel is for foreigners and executives, the first choice when visiting this beautiful city. The hotel located in the area known as the "Golden Mile" (On Avenida Poblado) within Centro Financiero y Cultural San Fernando Plaza; widely considered the most exclusive area in the Antioquian Capital. With all of the architectural and technological offerings of a 5 star hotel, our elegance and excellent taste can be seen everywhere you look. From the actual facilities, to our dedicated staff, you can see the quality. Our 167 luxury Colombia accommodations at Hotel San Fernando Plaza are comfortable and cozy. Near our Lobby, guests can enjoy a relaxing moment in our Piano-Bar after a long day of work. For more services, come to the eighth floor and enjoy our spa, pool, massage room, gym, steam room, sauna, solarium and an exquisite Medellin restaurant serving our newest French menu. ... more   less 
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Also Known As:
San Fernando Plaza Medellin

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