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“Penthouse”

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Hotel Dann Cartagena
Ranked #18 of 152 Hotels in Cartagena
Certificate of Excellence
DC
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Penthouse”
Reviewed February 17, 2013

We stayed in the penthouse 2 nights. 3 bedrooms. bedroom 1 had king size bed and private bathroom. Bedroom 2 had 2 twins beds. Bedroom 3 had a bunk bed and a twin bed.
the beds are getting worn and need to replaced soon.
The staff is wonderful. Especially the security. The women behind the desk could be more forthcoming with the rates. Beware, don't put reservations under a Colombian name. Colombians get nailed with an extra tax. I put my reservation under my cousins name since she would be arriving before me.

  • Stayed February 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
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Helpful?
1 Thank Nando18325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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914 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
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English first
Oshkosh, Wisconsin, United States
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed February 13, 2013

If you absolutely need to stay on the beach or plan to just hang by the pool, this is a pretty good place to be. It's the only hotel in that area that is RIGHT ON the beach. Just a heads up on the beach scene, it's not that nice. Filthy and full of locals trying to sell you everything under the sun, and repeatedly. Back to the hotel. Great breakfast, clean, close to shopping and many restraunts. Other than breakfast, we did not eat in the hotel. The staff are very friendly and helpful. The reason for only three stars is to warn you of the beach. AND, we had one of the lower budget rooms which is supposed to have a view of the beach. Well, that view was a 45 degree angle looking out of very very blurred glass. Also after a couple days the air vent started leaking water on the floor. By the time we left, it obsorbed two towels and then some. With that said, nothing was bad enough for us to complain and I'm sure they would have taken care of us if we wanted to move rooms, but my point is, that room shouldn't have been used in the first place. For the price, probably worth it, but if we go to Cartagena again, we will stay in the old city and just take a cab to the hotel district by the beach if we feel the need to see the beach and touristy crowds.

Room Tip: Tell them you want a center room WITH A BALCONY.
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  • Stayed January 2013, traveled as a couple
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Helpful?
2 Thank Kyle T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darien, Connecticut
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 12, 2013

We were at the Hotel Dann for 4 nights with a large group for my sister in laws wedding (not at the Dann). I thought the hotel was a great deal with wonderful staff. I can't remember all the women at the front desk, but they were always pleasant, helpful and welcoming. The pool was clean and refreshing. The rooms were well kept and quiet--with the exception of some street noise in the morning. Also, we had a jr. suite which was plenty of room for our family of 5. The kids also enjoyed the easy beach access. While it was a little rough for them to go out on their own, the waves were fun to ride. I would definitely recommend this hotel!

  • Stayed February 2013, traveled with family
    • Value
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Helpful?
1 Thank Brigitte1017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monteverde Cloud Forest Reserve, Costa Rica
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 9, 2013

We hadn't originally booked to stay at the Hotel Dann, but after being ripped off by the Casa del Noble in Cartagena, we booked into this one.
We were not in the slightest bit disappointed. From the moment we entered the hotel, we were greeted warmly and welcomed into the hotel by all the staff at the front desk, bell boys, security and guest service people. The staff were always abliging, kind, helpful and went out of their way to ensure that our stay was relaxed and enjoyable.
The rooms were clean, cool and spacious. We had a room at the back with a stunning view of the coast, looking down to the old city.
I highly recommend this hotel. It is great value for money. The location is right on the beach, 10 minutes in a taxi to the old town, nice restaurant on sight and an excellent service all round.

Room Tip: Ask for one at the back of the hotel with the views along the coast.
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  • Stayed December 2012, traveled with family
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Helpful?
1 Thank Helen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfax, Virginia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 1, 2013

The hotel looks very nice and has been recently updated. Our room was big, clean, and had a beautiful view of the bay. However there was a big hole in our bathroom ceiling and a couple of other little items showed that the maintenance is not up to par. The location is great; it's one of the very few beachfront hotels and just a 5 minute taxi ride to the old city. There are plenty of shops and restaurants within walking distance as well. The beach was very busy and filled with vendors so we chose to spend our time at the pool. The pool is lovely. Breakfast was good and plentiful with eggs, fruit, breads, and other hot items. As a sidenote, only juice is included and water is an additional charge. We were never told of this until we realized we were being charged for it at check-out.

It is a nice hotel, but I was very disappointed with our overall experience and their customer service. I feel like the staff is unethical and they try whatever they can to make another buck. Our stay was paid in full months prior to our stay, yet they tried to double charge us. We were also charged extra for "hotel security." I've stayed at many hotels and have never been charged for that. Why is that not included within the stay? Between trying to double charge us, the extra "security" fees, and not even telling us that the water at breakfast was an additional charge, we were very aggravated with Hotel Dann. It is a nice hotel, but we will not be returning.

Room Tip: Higher floors have better views.
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  • Stayed December 2012, traveled as a couple
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Helpful?
1 Thank Stephanie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montauk, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 16, 2012

My husband and I visited Cartagena at the end of November and I have to say that I was extremely pleased with the experience at the Dann Cartagena, when we arrived at the Hotel we received a nice refreshing cocktail, everyone at the Front Desk was very nice and helpful, we were giving a very nice room with a great view, the cleaning team kept the rooms in perfect condition, the breakfast buffet was also a nice compliment, and the cookers and waiters were always on top of what you needed, the pool was a nice option being that the Beach is not the best experience, it gets very annoying with all the soliciting out there. Overall we loved the Dann Cartagena we had the best time and hope to come back soon. Special thanks to Leonardo, who was always pleasant and with a welcoming smile at all times. Thank you guys!

  • Stayed November 2012, traveled as a couple
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Helpful?
Thank Viviana V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
10 reviews
Reviewed December 15, 2012

We really liked staying here because not only was in directly on the beach but the breakfast was so good that all we had to do was eat an enormous meal in the morning and once more at night. The staff was friendly and helpful and the room really spacy.

Room Tip: Try and get a room higher up so that you have a view.
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  • Stayed October 2012, traveled with friends
    • Value
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Helpful?
Thank Irisa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Dann Cartagena

Property: Hotel Dann Cartagena
Address: Calle 1A | No. 1-60, El Laguito, Cartagena 130001, Colombia
Phone Number:
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Business Center with Internet Access Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 152 Hotels in Cartagena
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Dann Cartagena 4*
Number of rooms: 100
Official Description (provided by the hotel):
!The best hotel in Laguito district! The Hotel is Located in the strategic Laguito district near to The most emblematic places of the city such as the Historic Center, the Clock Tower are, as well as San Felipe Castle and the Old Shoes 15 minutes away. Also you can enjoy the direct access to the beach, the ideal place for business and leisure. The hotel has 100 rooms with sea view, swimming pool, solarium, massage area and fantastic bar -restaurant, the perfect place to enjoy the magic and charm from a Heritage city. ... more   less 
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