We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Outstanding!!!!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
NH Collection Cartagena La Merced Royal
Ranked #81 of 149 Hotels in Cartagena
Certificate of Excellence
Bogota, Colombia
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Outstanding!!!!”
5 of 5 bubbles Reviewed October 20, 2012

My wife and I spent two nights at La Merced. Service was remarkable …. all staff provided an excellent service but must give a special mention to Daniel and Fernando who clearly made a difference. Very relax atmosphere, we truly felt at home while living in a very beautiful environment. The hotel is located in a very quiet street but is very close (walking distance) to the great restaurants and shops.

Recommend as great location for couples - I rate this hotel as excellent!

Francois

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Francois L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

118 reviews from our community

Traveler rating
    68
    31
    8
    7
    4
See reviews for
18
58
5
10
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Providence, Rhode Island
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed September 10, 2012

I originally booked a different hotel; after a 17 hour journey, I arrived at the hotel and was told I did not have a room. I was devastated as I really wanted to be in a boutique hotel in the historical part of town. LUCKILY, it happened as I was placed at Hotel La Merced, where I was welcomed by a helpful, doting staff. My room in this beautiful property was a walk-up to the 4th floor, but worth the climb as it was spacious, clean, modern, great linens with a gorgeous view of the ocean. The breakfast was made to order and I enjoyed the chance to try traditional Colombian food prepared and served with pride. My thanks to the great staff, particularly Daniel.

Room Tip: The 2 rooms on the 4th floor have a large outdoor terrace and hot tub overlooking the ocean.
See more room tips
  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RoseMHern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 29, 2012

We had a quiet and relaxing time at this beautiful corner in cartagena. We arrived tired and hot(we went from 9 to 35 degrees celsious in one hr journey from bogota) - and they received us with an AC temperature ready car and a cooler with cold water....once we arrived at the hotel another welcome drink! This time some kind of delicious exotic fruit juice.....and a cold wet towel for each one to refresh.....

Our room besides having about 50 sq mts, was absolutely perfect, nothing like some expensive hotels that exaggerate and become somewhat pre potent, this one had the luxury and good taste hand in hand. A few design pieces mixed with natural finishing material and the perfect lighting.

Breakfast time was one of our most enjoyed moments.....theres is a complete menu which offers from french toast to their typical empanada, everything done fresh, on the spot. We also enjoyed the mango lemonade served on the jacuzzi, and the ocean view.

I usually have something to complaint about....but this place offered exactly what we were looking for, it was like staying at our home, away from home.

Room Tip: Room Don antonio was perfect
See more room tips
  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tmanickchand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenos Aires, Argentina
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed June 24, 2011

Great stay, pampered all the time, best breakfast ever, silence, help. Exquisite. The hotel manager, Doña Johan, a pearl, se made our stay! And also Daniel.

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Inesarte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, FL
1 review
5 of 5 bubbles Reviewed April 6, 2010

My husband and I spent 5 nights at this excellent hotel. Even though rooms are a bit on the small side, bed and pillows were very comfortable and the air conditioning worked great (very needed in this 'hot' city of Cartagena).
Breakfasts were delicious and plentiful. They were also very helpful with every request and in contacting all the tour companies for confirmations and/or questions.
Loved the cozy pool!

  • Stayed March 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nothing_but_treble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bogota
Level Contributor
3 reviews
5 of 5 bubbles Reviewed July 22, 2009

I just had the most beautiful wedding anniversary on Cartagena, and thanks to all the sweet details and special service from the people at La Merced, i can say that IT WAS PERFECT!!!!

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andi_col
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lamerced, Joan Mac Master, Gerente at NH Collection Cartagena La Merced Royal, responded to this review, October 30, 2009
Google Translation
Nos alegra saber que disfrutaron su estadia, esperamos contar con su grata presencia nuevamente, en La Merced Hotel Boutique, su casa en Cartagena.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
conosur24
2 reviews
5 of 5 bubbles Reviewed November 12, 2008

We were supposed to stay two nights in the hotel but we end up staying five. Employees and the manager were great. During my stay, I got sick and the manager went with me to see the specialist. I had never had such personalized attention!

Since you walk in the hotel you feel a level of relaxation and tranquility. This hotel is not like the big hotels, service is very personalized and people are willing to help you with anything you may need. It is well located from walking distance from main parks and plazas.
I loved the hotel. When I walked in the building it was great to experience the Colombian coast traditions right away. The decorations were done with modern handcrafts and cool furniture.
The room and bathroom were spacious, clean and looked almost brand new. A nice little detail that I liked, was that at night, when I went back to get some rest from the hot streets of Cartagena, I found a basket of local juicy fruits (first night only). It was cool that they took care of little details.

In the morning, I enjoyed the Jacuzzi that is located at the top of the building and when I got to hot I went downstairs to the pool. Even though, I would have liked the Jacuzzi and the pool in the same floor, the colonial infrastructure makes it difficult.

Price is somewhat high but aligned with the others high end hotel boutiques of the area. If you want to have a great gateway or even a honeymoon you cannot got wrong with La Merced.

  • Liked — Tranquility and decoration
  • Disliked — The price
  • Stayed November 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank conosur24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cartagena hotels
0.3 mi away
NH Cartagena Urban Royal
NH Cartagena Urban Royal
#86 of 149 in Cartagena
4.0 of 5 bubbles 249 reviews
0.2 mi away
Hotel Boutique Casa del Coliseo
0.0 mi away
Casa Don Sancho By Mustique
Casa Don Sancho By Mustique
#76 of 149 in Cartagena
4.5 of 5 bubbles 62 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Sophia Hotel
Sophia Hotel
#65 of 149 in Cartagena
4.5 of 5 bubbles 64 reviews
0.1 mi away
Casa Cordoba Estrella
Casa Cordoba Estrella
#83 of 149 in Cartagena
4.5 of 5 bubbles 27 reviews
0.1 mi away
Casa Gastelbondo
Casa Gastelbondo
#36 of 149 in Cartagena
5.0 of 5 bubbles 85 reviews
Show Prices
Show Prices
Show Prices

Been to NH Collection Cartagena La Merced Royal? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about NH Collection Cartagena La Merced Royal

Property: NH Collection Cartagena La Merced Royal
Address: Calle Don Sancho No. 36 - 165 | Centro, Cartagena 3333, Colombia
Phone Number:
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #81 of 149 Hotels in Cartagena
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — NH Collection Cartagena La Merced Royal 3.5*
Number of rooms: 9
Official Description (provided by the hotel):
La Merced Hotel Boutique was designed to offer its guests a place where they will enjoy the full comfort of a first class hotel/in the privacy that you will only find at home. All the rates Includes free high speed internet access/breakfast and airport transfers if you provide the flight information. Experiencing Cartagena will give you a unique feeling of history/beauty and magic.La Merced Hotel boutique is part of the historical past filled with pirates/sea and treasures. This Boutiques mansion was built during the first half of the XVIII century.It was both the scene and the target of countless battles and its history is closely linked to that of colonial Cartagena. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Expedia, Orbitz, Hotels.com, Travelocity, TripOnline SA, Priceline and HotelQuickly so you can book your NH Collection Cartagena La Merced Royal reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing