The hotel is beautiful, and the roof with its swimming-pool is spectacular. But I found the service poor, and was left wondering whether the staff were taking it easy with the owner absent, or whether this is a hotel established by an interior designer who doesn't know about hotel management.
The receptionist was particularly charmless and unhelpful - our room was changed without any notice and she misread our booking and claimed that it wasn't valid (if she'd just read to the end of the paragraph, she would have seen it was correct). We asked for an aromotica (herbal or fruit tea) but they didn't have any and brought us black tea (without milk), and 24 hours later had still failed to get any (very easy to buy in any shop in Cartagena). And the lightbulbs in the bedside lamp were both broken - if I ran a hotel, I would check to see if all the lights worked before guests arrived, but not apparently at La Passion. These complaints wouldn't matter so much in a budget or mid-level hotel, but at this price, I would really expect better.
- Official Description (provided by the hotel):
- A charmfull Boutique-Hotel in the historic center of Catagena, very close to the most important points of interest in town.Amazing rooftop pool and beautiful authentic decoration. ... more less
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