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“Great hotel, be careful of the night staff” 5 of 5 bubbles
Review of Hotel Oz

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Hotel Oz
Ranked #78 of 148 Hotels in Cartagena
Hong Kong, China
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great hotel, be careful of the night staff”
5 of 5 bubbles Reviewed May 8, 2014

A brand new hotel in Bocagrande with large rooms, excellent beds to sleep on and attentive staff. Breakfast was wonderful and the morning staff was attentive to our needs.

the only bad thing we experienced was when the night staff tried to overcharge us for the day tour to the mud volcano. tour price is 50k colombian pesos per person but he quoted us 70k. I paid the deposit and then checked the tour price again with the day staff who quoted me the right price.

Room Tip: choose rooms facing the road - large windows but no noise..
See more room tips
  • Stayed May 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank avim79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MARTHA G, Channel Management at Hotel Oz, responded to this review, July 8, 2014
Google Translation
Mil gracias por la detallada descripción de nuestros productos y servicios. Agradecemos sus sugerencias y lamentamos su negativa experiencia en nuestro personal de la noche. El bienestar de nuestros huéspedes es nuestra mayor preocupación; por consiguiente, se tomaran los correctivos a que haya lugar para asegurarnos que no se repita un nuevo incidente
Martha Gomez Garzon
Channel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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186 reviews from our community

Traveler rating
    41
    88
    37
    11
    9
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Miami Beach, Florida
Level Contributor
69 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 bubbles Reviewed May 5, 2014 via mobile

I have stayed twice , and both times I felt the same smell on the bedrooms , I couldn't figure what was it , I just know that both times I woke up with a soar throat and I felt like dust on my throat. The hotel is brand new and it's really nice but sadly I had a bad experience staying at Oz.

Stayed May 2014, traveled solo
Helpful?
1 Thank Elfoodjudge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MARTHA G, Channel Management at Hotel Oz, responded to this review, July 8, 2014
Google Translation
Gracias por sus comentarios y le ofrecemos nuestras más sinceras disculpas por lo sucedido con el mal momento que paso en nuestras habitaciones. Después de lo sucedido se tomaron las medidas correctivas para evitar que un nuevo incidente se repita y esperamos tenerlo de regreso al Hotel.
Martha Gomez Garzon
Channel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed April 27, 2014

We just returned from Hotel OZ Cartagena, the hotel is very clean, with friendly and attentive staff. We were there for 5 days and hotel is located within short walk to the beach and lots of restaurants and shops nearby. The breakfast was good, plenty to choose from. The hotel has a terrace with a great view and I noticed there is a shower there which i found a bit strange, unless they are planning to have there a pool or something.

Overall we enjoyed staying at this hotel and the beautiful Cartagena in general. I definitely recommend this hotel to anyone.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Asmm01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MARTHA G, Channel Management at Hotel Oz, responded to this review, July 8, 2014
Google Translation
Inicialmente queremos darle las gracias por poner su confianza en nuestro OZ HOTEL e igualmente el hecho de tomar su valioso tiempo para escribirnos sus importantes comentarios, que son sumamente importantes para mejorar día a día.
Nos agrada que tuviera una agradable estancia y amablemente le decimos que lo esperamos con los brazos abiertos y así seguir atendiéndole como usted se lo merece. Lo esperamos!!
Martha Gomez Garzon
Channel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Oz

Property: Hotel Oz
Address: Bocagrande, Carrera 3 No. 4-61, Cartagena 570005, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #78 of 148 Hotels in Cartagena
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Oz 3.5*
Number of rooms: 56
Official Description (provided by the hotel):
Located within a 15-minute drive from the San Felipe Castle in Cartagena de Indias, Hotel Oz offers free Wi-Fi access, a meeting room, and an on-site bar. Bocagrande beach is just 200 metres away. The air-conditioned rooms at Hotel Oz feature a flat-screen satellite TV and a minibar, also included is a private bathroom with a shower, hairdryer and fresh towels. The property offers a shared lounge and a tour desk that can assist organizing outings through the city, also a 24-hour front desk and a terrace. Restaurants and supermarkets can be located within a 10-minute walk, the Modern Art Museum and La Marina Park are located less than 5 minutes away by car. Rafael Nunez International Airport is a 15-minute drive away and the Clock Tower is 10 minutes from Hotel Oz by car. Safety Deposit Box, Air Conditioning, Desk, Wardrobe/Closet, Shower, Hairdryer, Toilet, Bathroom, Telephone, Satellite Channels, Flat-screen TV, Minibar, Wake-up service, Towels ... more   less 
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