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Reviewed December 7, 2017

Of the 2 existing elevators only one worked, but this one was falling apart (literally) in front of our eyes. So we had to walk 13 flights to get to our room.
The Wifi is spotty at best.
The breakfast room is less than basic.
Bottom line: I will pick a different Hotel next time

Stayed: December 2017, traveled as a couple
Review collected in partnership with this hotel
Thank stefanlR9995FX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2017

This property is a disaster from beginning to end. Noisy environment, terrible food, dirty and hot rooms, so on and so forth, the worst place I have ever stayed. We asked to be moved from the assigned room to another one, due to bad A/C . It was set to 80 degrees, to another 78 degrees. Lobby and Front Desk, elevators and building in very bad shape. Dirty place. Roaches in room, baths are the same. We had our meals, outside in different restaurant of the area. Our first experience eating here, was a disaster. If you are thinking about this hotel, please, keep away from it and pay a little bit more some place else. This is a honest review.

Room Tip: As I wrote above, rooms are terribly dirty and hot
Stayed: July 2017, traveled with family
Review collected in partnership with this hotel
Thank gloriad736
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelDoradoPlaza, Public Relations Manager at Hotel Dorado Plaza, responded to this reviewResponded July 22, 2017

Dear gloriad736,

Thank you for your honest opinion. We have sent your comments to the affected staff. I apologize for this bad experience. It is very disappointing to hear what happened, but we hope you give us another opportunity to show you that we have improved. Please let me know if you would like to discuss the matter personally.

Kathleen Rocha
Community Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2017 via mobile

The worst service you can get from front desk of a hotel! Waiters are good though but the front desk staff makes simple things complicated! I had to changed rooms 4 times in the one week that I'm staying and happy to be moving out to a different accommodation.

Stayed: March 2017
Thank Virmz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelDoradoPlaza, Director de Relaciones Públicas at Hotel Dorado Plaza, responded to this reviewResponded March 27, 2017

Dear Virmz,

We appreciate your coments, it's very important for us.
we apologize for the differents disadvantages, we will talk this with our employees and will take corresponding measures.


Thank you very much,

Kathleen Rocha
Community Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2017

Everything everyone says about this hotel is absolutely true. It's the worst, especially when you are expecting a resort type, all inclusive, even if inexpensive hotel. For example, upon arrival after a very long flight, we were taken to THREE different rooms before finding one where the a/c worked even marginally, there were sheets on the bed, and the water worked. The next morning our key didn't work. Because the elevators also don't work well and leave you remaining waiting for long periods of time and most people end up walking many flights of stairs, we were sent back and forth to the room after reception "reset" our key. Finally, they sent a repair man up with us who had to recharge the actual lock. That was just the first two days. After 3 days there, we finally gave up after finding a roach on our pillow and moved to a different hotel.

Stayed: March 2017, traveled on business
Thank BrooksCalifornia_USA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 24, 2016 via mobile

If you are looking for Romance, this is not the place to be, neither if you are looking for a getaway... The place is crowded with families (I might say there are just colombians in this hotel) with little noisy kids.
If you choose a room with sea view, at least the view is really worth it!! The room was clean and the aircondition worked fine.

Stayed: August 2016, traveled as a couple
Thank Juliana R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelDoradoPlaza, Director de Relaciones Públicas at Hotel Dorado Plaza, responded to this reviewResponded August 26, 2016
Google Translation

Estimada Juliana,

Apreciamos mucho su opinión, esperamos que vuelva pronto para que disfrute nuevamente de nuestro excelente servicio.


Cordialmente,
Kathleen Rocha Gómez
Community Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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