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“Love it, love it, love it!!!”
Review of Agua Hotel

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Agua Hotel
Ranked #126 of 153 Hotels in Cartagena
London, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Love it, love it, love it!!!”
Reviewed September 3, 2012

My husband and I stayed at the Agua in October for our honeymoon! What a beautiful place to stay at! The staff was amazing and we truly were treated like royalty, we even got a special hand-written "thank you for staying with us" note from the owner himself whom we also got to meet in person. The rooms are beautifully designed and decorated, as a matter of fact the whole place looks like it should be on the cover of the most prestigious decorating magazine! The food is delicious and home made from scratch in their kitchen. The hotel is small and only has 5 rooms which was perfect for us as we were seeking more privacy. There is a pool on the roof and a dining area surrounded by palm trees and a wonderful view of the old Cartagena city, The location is perfect, right in the heart of the old city and what a delight it is to take a horse and carriage tour, shop the boutiques and have dinner and drinks in a different restaurant every night not to mention all the historical sites and museums you can visit!! Just a few mins by a cab and you can visit the modern Cartagena as well, lots to see and do!
In short we absolutely loved it and will definetly stay at Agua again, perhaps for an anniversary?

One thing about this hotel is that you can expect the beds to be hard, we are used to our Canadian mattress and we woke up sore in pressure points.. that is the standard in Colombia though..

Room Tip: any room is beautiful at Agua
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  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Juan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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48 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Medellin, Colombia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 29, 2012

It is very well located, near to the main historical places in the walled city. It’s a good taste restored house, it has 5 rooms (not big) comfortable, calm and clean, a small poll at the last floor. The best of it is its people –and good service is not always easy to find in the city if you don’t show a bill-, so staff is so helpful. Another nice aspect is decoration and design –if you are sensible to that-. Nevertheless for that price you can get a big room in best chain hotels of Cartagena. So if you are traveling in couple and are interested in a luxury stay, this is your hotel, if you are more than two and love room service food, book somewhere else.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RafaelTF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed May 4, 2012

My husband and I spent 3 nights in Hotel Agua in April. What a wonderful and relaxing experience! Just off a busy street of the old Cartagena, you are suddenly immersed in a peace heaven!

The house is so beautifully decorated, it looks like a designer's shop. Actually makes you want to buy everything and copy all their ideas for your own home, since its style does not compromise on comfort. Their store was also very nice, offering well selected locally manufactured handicrafts, a bit fancier than what you get in the tourist shops around.

Our room (#4) was quite small and the window faced a wall but it didn't bother us since there are different common areas to chill out, like the library, or the pool on the upper terrace. The room was really cosy, when we arrived they had lighted up candles, put fresh roses and a special ambient scent (which they kept secret!), played a Buddha Bar kind of music on the ipod... it seemed we were entering a spa! The shower was amazing, like bathing in a waterfall!

We didn't see any other guest during our stay so it felt like the whole house was ours and had a really dedicated service. The staff are very kind and helpful with booking of activities and restaurants, flights online checking...
The breakfast was delicious and quite generous, and despite what some reviewers have said, all items are included in the daily rate (unless you want to have a second main!).

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AxelitaG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 23, 2012

We spent four days at Hotel Agua and loved our stay. The location is perfectly situated in the "old town," the staff is wonderful, the breakfast delicious, and the rooms are beautifully decorated and stocked with iPods, L'Occcitane bath products and freshly cut roses.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Happy2TravelSiempre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Paz, Bolivia
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed January 11, 2012

My husband and I just came back from spending six wonderful nights at Agua Hotel. This is a remoled colonial house, exquisitely decorated. It has only six rooms, so it is easy to feel just at home. The pool area was nice and cozy, rooms were very nice, excelent linen and every detail was just perfect. Nice bathroom with a great shower. Breakfast was delicious! I loved the personal welcome note from the manager and good night notes every night...everything in this hotel was very charming. Since there are only six rooms, we barely saw other guests and the environment was nice and quiet. A very romantic place!
Jen an Leidys do their best to give you local information and help with reservations, and it was great to have Franklin greet us every morning for breakfast and tell us about Colombian culture, hotel anectdotes on the construction and other interesting detaisl. Everyone at Agua Hotel is there to make your stay unforgetable.
The location is just perfect, in the middle of the Historic Center of the city, being able to safely walk anywhere!
Agua hotel is the best hotel I´ve ever been to, not only for its beauty and location, but because of the warm and efficient people working there!
We are already planning our next visit!

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ceciQ-63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 4, 2012

My wife and I stayed at this hotel. It is in the middle of the old city, from where you can walk easily to the spots in Cartagena. The service was very good and attentive. The room was very comfortable. Breakfast is especially very nice. Unfortunately, the waiter did not inform some items on the breakfast menu were extra, which is not noted on the card so when we checked out, we realised we had some extra charges.

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Romeko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed January 4, 2012

We stayed in this hotel for 3 nights and overall the hotel is stunning. We had a room with a balcony, the bed was fantastically comfortable, beautiful vases of white roses, on arriving we had candles lit in our room. It was a very high beamed ceiling with antique and modern furniture so the mix was great. The bathroom was good, two basins, a big rain shower, L'Occitaine bath products, nice bathrobes and slippers. There was an iPod docking station and flat screen TV. It was a very stylish and sophisticated hotel and most beautiful. Downstairs seating area was superb too. Big white sofas, great big storm lamps with candles, fresh flowers, water features. When we arrived at about 6pm it was getting dark and when we walked in the hotel looked spectacular.
The downside though is the service is very slow. Breakfast can take a considerable time and starts from 8am. This is a problem if you have a tour or flight to catch - you won't get your breakfast. When we asked if we could arrange it earlier, we were told yes, but this was not the case. Also, there isn't a bar here so after-dinner drinks are limited to beer and wine which is a shame as there are so many places to sit and relax in the evening and there is no mini bar in the room either.
Hot water was also an issue, though I am not sure if this applies to Cartagena in general. You can have a very quick "hottish" shower but will have to wait for about 15mins before the next person can have a "hottish" shower.
In general I would recommend this hotel, we did have an expensive room (well, in my opinion it was) but was extremely pleased with it and it is a beautiful hotel in a good location, it's just the slow service lets it down a little bit - however, it's definitely worth a visit.
For recommendations to eat, try FM (about a 5 minute walk from hotel, beautiful building and dining room and fantastic food), and als La Perla (opposite hotel), again excellent food.

Enjoy!

Room Tip: Room 1 was good, it had a balcony (though you couldn't sit on it and it overlooked the courtyard...
See more room tips
  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MJH31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Agua Hotel

Property: Agua Hotel
Address: Calle de Ayos 4-29, Cartagena, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#28 Spa Hotel in Cartagena
Hotel Class:3 star — Agua Hotel 3*
Number of rooms: 6
Reservation Options:
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Also Known As:
Agua Hotel Cartagena

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