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“Ok but nothing special”

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Hotel Almirante Cartagena Colombia
Ranked #48 of 155 Hotels in Cartagena
Reviewed August 27, 2013

The rooms were ok but not overly spacious and the layout of the hotel meant that the entertainment area was open to all the rooms via the central atrium so even if you were on the top floor you could still hear lots of noise from the ground floor entertainments. Breakfast (inc in the price) was excellent but the service from reception staff was hit and miss depending on who was on duty. The swimming pool located on one of the higher floors gets sun only for about 1 hour in the morning at the time of year we were there whether it is more in summer i don't know but doubt it as it is on the north of the hotel and behind about 10 floors of the hotel that tower above it.

  • Stayed: January 2013, traveled with family
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Thank alexander240
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo B, Community Manager at Hotel Almirante Cartagena Colombia, responded to this reviewResponded September 9, 2013

Dear Guest

On behalf of the Hotel Almirante Cartagena want to express our appreciation for your publication on our website Trip Advisor while offering our apologies for what happened with your luggage and the hotel services in general.

We strictly follow the feedback from our customers. We would like to be contacted by you so that we can determine its exact date and avoid it to happen again.
Sincerely,

Gustavo Buelvas
Community Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed August 19, 2013

on our first day, we had to carry our own luggage up to our room. There was no hot water and when we called they had us waiting for over an hour during which we had to call four times to get soneone to fix it. On the third day our room was not cleaned up and when we called we got a "we dont know what happened" reply. On the day we left, we of course had to carry our luggage down to the lobby bacause we got tires of waiting for a bell boy. Bottom line, this is not a 5 star service hotel. Stay elsewhere.

  • Stayed: August 2013
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Thank Klixe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo B, Community Manager at Hotel Almirante Cartagena Colombia, responded to this reviewResponded August 30, 2013

Dear Guest

On behalf of the Hotel Almirante Cartagena want to express our appreciation for your publication on our website Trip Advisor while offering our apologies for what happened with your luggage and the hotel services in general.

We strictly follow the feedback from our customers. We would like to be contacted by you so that we can determine its exact date and avoid it to happen again.
Sincerely,

Gustavo Buelvas
Community Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2013

Just a dire hotel, more basic and grim than a travel lodge. I've had the misfortune of staying here a couple of times on business thankfully never for more than one night at a time. The rooms are threadbare with dilapidated bathrooms and the utterly clueless reception staff take an age to check you into them. The breakfasts aren't even worth mentioning. AVOID!

  • Stayed: November 2012, traveled on business
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Thank ForeverDeepBlue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo B, Community Manager at Hotel Almirante Cartagena Colombia, responded to this reviewResponded August 16, 2013

Dear guest

Thanks for your comment, we need to know in detail the circumstances that affected their perception of our service.

We would like to know the number of the room you stayed to inspect them and report you the current status of any details that might have caused your comment, they are arranged according to international standards that have certified us as a five-star hotel

Sincerely,

Gustavo Buelvas
Community Manager

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Reviewed June 10, 2013

Was staying in this hotel for two weeks. It was a good experience, although I wish my room can be away from the central AC units (noisy). The breakfast is outstanding. The food is good and the service is good too. The location is also another thing to be considered. One block to a 24-hr grocery store, many eateries, street vendors, and mini stores.... The beach is right behind the hotel. I highly recommend this hotel to anyone if you are planning to visit Cartagena in the near future.

Room Tip: try to ask for rooms in the front end.
  • Stayed: June 2013, traveled on business
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1  Thank sleeper24hr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo B, Community Manager at Hotel Almirante Cartagena Colombia, responded to this reviewResponded June 15, 2013

Dear Guest.

I want to express our sincere thanks for the comment posted on our website on Trip Advisor.

We strive every day to ensure services of the highest quality to our guests.

Whenever you wish to travel to Cartagena (La bella), contact us, we will gladly continue providing you unforgettable moments.

We invite you to follow us on Twitter and Facebook.

Sincerely,

Gustavo Buelvas
Community Manager

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Reviewed May 28, 2013

This was an absolutely beautiful hotel located in the centre of the esplanade in Cartegena. Before staying at this hotel I read some negative comments regarding the age of this hotel, but my worries were soon dismissed as soon as I walked into the lobby. The entrace is grand, the staff friendly, the rooms are spacious and elegant. It is a short taxi ride to the beautiful old city. The only negative experience which the hotel has no control over was the fact that the beaches aren't a fantastic standard compared to the beaches in Australia. The pool was also a little small and especially if there are kids jumping around having the time of their lives, it is a little hard to relax. But I'd never deny a child the chance to enjoy it while they can. Even though Cartegena is located on the coast, I wouldn't recommend people go there for the beaches. The walled city, old buildings, Crepes and Waffles, and the atmosphere of the city are all enough reasons to visit this wonderful city. I would highly recommend staying at the Hotel Almirante.

Room Tip: We had a beautiful view over the ocean. However I imagine a view over the city would be just as plea...
  • Stayed: January 2013, traveled as a couple
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1  Thank Broncos06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo B, Community Manager at Hotel Almirante Cartagena Colombia, responded to this reviewResponded June 6, 2013

Dear Guest

On behalf of the Hotel Almirante Cartagena express thanks for the good comments posted on our Trip Advisor website, it is nice to be accepted and perceived by our customers as excellent service providers.

Whenever you wish to travel to Cartagena de Indias, please contact us, it will be an honor to continue serving you.

Please, follow us on twitter and facebook.

Gustavo Buelvas
Community Manager

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Reviewed April 22, 2013

Cartagena is a very interesting historical place to visit. The old city is 6000 Pesos by cab and we feel it is very safe. Cabs were all honest. We speak little Spanish and were able to get around. The hotel staff is mostly friendly. The rooms need upgrade and are old. Two of the three main elevators were broken when we came and one was still not working when we left. Hot water was not available for two of the four day stay. It was barely warm and would get cold fast. Do not come for the beach. Massage, necklace and all sorts of vendors recognize a foreigner and wake you up, start touching you without permission and actually chased us off the beach becasue they would not leave us alone. It was a bad experience.

  • Stayed: April 2013, traveled with family
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1  Thank Kurt L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo B, Community Manager at Hotel Almirante Cartagena Colombia, responded to this reviewResponded April 26, 2013

Good afternoon Mr. Kurt.

We welcome your comments on Trip Advisor.

During those days, the hotel's water system had a flaw that fortunately was overcome.

We regret that your experience with the beach was not the best, we should have known about the case, we would have been able to advise on a transfer to other nearby beaches of the city, which is no harassment from vendors.

Whenever you wish to travel to Cartagena de Indias, contact us, It will be an honor to serve you again, your experience will be much better.

Please, follow us on twitter and like us on facebook

Gustavo Buelvas
Community Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 12, 2013

It seems a little old both outside-inside, but the location is excellent -many restaurants and shops nearby- and the staff is remarkable. The food was not great but not bad either (when I stayed the menu changed day by day, putting special dishes from different countries). Overall, I didn't pick this hotel by myself but instead, it was "assigned" to me while being a participant in an international course on peacekeeping operations -so I was certainly not a tourist-. I know there are other choices around but this hotel does the job.

[Take into account that I actually stayed here in May 2011]

  • Stayed: May 2012, traveled on business
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Thank omarhUN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo B, Community Manager at Hotel Almirante Cartagena Colombia, responded to this reviewResponded April 17, 2013

Mr. OmarhUN

On behalf of the Hotel Almirante Cartagena, I express thanks for the good comments posted on our Trip Advisor website, it is nice to be perceived by our customers as service excellence providers.

We are renovating our facilities; I am sure you will like it, I invite you to visit us again, we are working to make you feel much more comfortable and pleased

Please, like our fan page on Facebook and follow us on twitter.

Gustavo Buelvas
Community Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Almirante Cartagena Colombia

Address: Avenida San Martin (Carrera 2) - Calle 6 # 5-125 (Esquina), Cartagena 130001, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #48 of 155 Hotels in Cartagena
Price Range: $92 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Almirante Cartagena Colombia 4.5*
Number of rooms: 258
Official Description (provided by the hotel):
Welcome to a five star hotel in historical Cartagena. Front beach located in the Bocagrande neighborhood,Almirante Cartagena Hotel is a modern hotel with elegant rooms and common areas to enjoy, an excellent place in the Caribbean for business and leisure. New Service: Satellite Television ... more   less 
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