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“our least favorite Hampton”

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Hampton by Hilton Cartagena
Ranked #34 of 155 Hotels in Cartagena
GreenLeadersBronze level
Redding, California
Level 5 Contributor
88 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“our least favorite Hampton”
Reviewed February 10, 2014

My Wife and I stayed here for two nights at the end of January 2014. The price was great at COP$196,214 (US$103) which included taxes, but along with the lobby being located on the 16th floor without much signage which was confusing, it was the smallest Hampton room we've ever seen. The bathroom is quite small too, and because of the out-of-level shower floor, the shower door would only open half-way before coming to a glass-on-tile screeching stop.

Wi-fi worked well, but management has the odd practice of changing the password every morning causing more effort for the guests who use it.

The hotel is located a block from the beach. The Old City is ten minutes away by taxi and there are always plenty available in front of the hotel.

The breakfast was typical Hampton fare: fruit, breads, yogurt (strawberry only as usual), milk, and cereal, scrambled eggs, etc., except that THE COFFEE IS INSTANT COFFEE THAT SQUIRTS OUT OF A PUSH-BUTTON MACHINE! Wow!, we didn't see this coming! Here we are in columbia, the third-largest coffee producing country in the world and the coffee tastes like Folger's coffee crystals! So we sat at breakfast on the 16th floor with a commanding view of the city of Cartagena while sipping on…... wait for it…... INSTANT COFFEE!

  • Stayed February 2014, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank ChrisandJess2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review, February 11, 2014
Dear ChrisandJess2006,

My name is Jessica Testa and I am the General Manager of the hotel Hampton by Hilton Cartagena. I am very sorry to read that after your experience in our hotel, you determined that it is your least favorite Hampton.

Thank you for your feedback about the room, shower, internet, and coffee. I would love to have the opportunity to speak with you personally and be able to review these issues in detail, so that we can take the corrective measures necessary. Regarding our internet, I would like to inform you that just this week we made changes with our internet provider to make internet access much easier and also have increased the speed and power of the network. We are also reviewing options for coffee that would enhance our guests' experience while maintaining the efficiency of our Hampton Breakfast concept.

We hope that in a future trip to Cartagena, you will give us another opportunity to welcome you to our hotel, and hopefully provide you with a much more positive experience. Please do not hesistate to contact me for anything that you need!

Sincerely,

Jessica Testa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Barranquilla, Colombia
1 review
Reviewed February 9, 2014

I received a great service during my stay. Price and location of the hotel were ideal. I was surprise they had a great swimming pool and a gym. They had all I needed in my stay.I would definetly stay here again!!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vescaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review, February 10, 2014
@Vescaf,

We are very pleased to read that we accomplished our promise of an outstanding experience during your stay, It is also great to know that the fabulous views from our gym and pool on our 17th floor pleasantly surprised you.

Whenever you have the opportunity to return to Cartagena de Indias, please contact us; we would be honored to continue being your home away from home here!

Jessica Testa
General Manager
Hampton by Hilton Cartagena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, Costa Rica
Level 4 Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 9, 2014

Arrived in Cartagena originally to stay in the Historic Centre of town, but couldnt bring myself to paying $350+ for rooms that in other parts of the world I would not pay more then $60. Hampton is a good deal, a modern, clean and safe hotel located in the middle of Bocagrande. The historic Centre is only a 3 minutes taxi ride, so you can get the best of world worlds.

  • Stayed February 2014, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank hopeless_wanderer84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review, February 10, 2014
@Buzz_on_the_Road,

My name is Jessica Testa, General Manager of the Hampton by Hilton Cartagena. We are glad to know that you enjoyed our service, clean rooms and facilities. Thank you for choosing our property for your recent stay.

We appreciate you have taken the time to share your experience with us and also rated us with 5 Circles.

We hope to be of service to you in the near future.
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Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 8, 2014

Awesome experience! Loved the service, the room was nice and modern, and nice breakfast. Definitely recommend it. It is very well located, and the price is pretty appropriate for Cartagena (which normally gets really expensive in NYE).

  • Stayed January 2014, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
1 Thank asampergaitan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review, February 9, 2014
@asampergaitan, Thank you so much for coming back to visit us again this January, and furthermore for leaving another 5 circle comment about your experience on TripAdvisor! We are thrilled to read that you enjoyed your stay with us during New Years. Thank you for highlighting our modern rooms, guest service, and breakfast.

The Hampton by Hilton Cartagena will always be your home away from home in Cartagena, and we hope that you will come back and visit us again soon!

Sincerely,

Jessica Testa
General Manager
Hampton by Hilton Cartagena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis
Level 4 Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 7, 2014

This is an oasis in the middle of Bocagrande. Perfectly located, just a half block from the chaotic beach, the hotel offers tranquility and security (with keycard access to guest floors at all times and entrance access after 10 pm). The room was spacious and nicely appointed including a large bathroom with huge shower. The pool area on the top floor is lovely, offering great panoramic views. Bar service on the pool deck was a bit uneven, if the lifeguard was away. (Beverages were in a locked cooler for which he had the key.)

The staff could not have been more helpful, efficient and friendly. Everyone was smiling and seemed happy to work there. The hotel offered a late checkout (until 6 pm) for 50% of the room fee. This worked perfectly for us as we had a late flight and wanted to spend more time exploring the city. The breakfast buffet was ample, but the hot entrees were the same all 3 days, so lacked a bit of variety.

The wi-fi in the rooms was a bit uneven, but there are PCs in the lobby and wi-fi worked better there.

All in all, this is a great place to stay.. with beach nearby, quiet spaces, and easy taxi access to the old town and airport. It was perfect for our needs.

  • Stayed January 2014, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank love_2_travel_049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review, February 8, 2014
@love_2_travel_049, Thank you very much for writing such an excellent (5 circle) review of our hotel! We are thrilled to read that you enjoyed our facilities, location, and service. Receiving such positive feedback from our guests is really motivating for our team. We appreciate your feedback about the wifi and pool service, this will allow us to review these areas and make the appropriate improvements.

We hope that you will come back and visit us again soon, the Hampton by Hilton will always be your home away from home in Cartagena!

Sincerely,

Jessica Testa
General Manager
Hampton by Hilton Cartagena
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medford, Massachusetts
Level 3 Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 3, 2014

The hotel is located in Bocagrande, there were plenty of restaurants, a couple of small shopping plazas and plenty of beach within walking distance. The beach is public and overrun with guys selling food and beer and ladies offering massages and at times they got on the harassing side but a few firm "No" would get them to go away. The walled city is a short cab ride away and at only $6000 COP each way, it's worth staying here and cabbing back and forth and not paying the prices of rooms in the walled city.

The hotel has an "upside down" concept with the lobby, pool and gym on the top floors. A nice touch with nice city views from these areas. There is a new much taller Sheraton being constructed right next door which blocked our view of the beach and sunsets. The pool and gym was always clean and attended, but there was loud music going all day long so if you want a quiet place to tan you'll have to go elsewhere.

Room was on the small side but very clean and comfortable. The air conditioning worked very well and was one of the quietest I've had in a hotel in a long time, we could barely hear it operating even at night. Glassed in shower was very modern, but the water pressure could have been better and another light in the shower would have been nice but it was still functional. The toilet sometimes took two flushes to evacuate but it never clogged.

The only real complaint was breakfast. There was always a couple of things that were allowed to run out of, juice and eggs or fruit and bread or plates and silverware and it took the staff sometimes 10 minutes to replace the things they ran out of. But they always kept a smile on and where friendly throughout. Tables were also left dirty a few minutes too much but they still smiled while working. It seemed they had too little staff for the breakfast rush.

Overall it was a great stay though and would go back.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nd02155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review, February 4, 2014
Dear nd02155,

Thank you for choosing to stay recently at Hampton by Hilton Cartagena and taking the time to write such a wonderful review of your experience.

We appreciate your kind words and are delighted to hear that you had a nice experience and were able to enjoy our hotel amenities, installations, and facilities.

Thank you for letting us know about the inconvenience during breakfast, we are working with our team to improve the attention and therefore improve our guests' experiences. Please do not hesitate to contact us if we can be of any assistance and I look forward to your return to the hotel.

Jessica Testa
General Manager
Hampton by Hilton Cartagena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed January 25, 2014 via mobile

We recently stayed at the new Hampton Inn in Cartagena and found it to be quite likable. Breakfast is adequate, and the staff are friendly. The pool could use more beds, not nearly half as many as they could have. All in all a very good no-frills place to stay in Cartagena that's near most places to see.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jcrpo1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review, January 27, 2014
@jcrpo1979,

Thank you so much for your very positive feedback (5 circles) on TripAdvisor! It is very motivating and gratifying for our team to see that our guests are leaving so satisfied from our hotel. Thank you for your recommendations about the pool, we are always looking for opportunities to improve our guests' experience in the hotel.

We hope that you will be back to visit us soon!

Sincerely,

Jessica Testa
General Manager
Hampton by Hilton Cartagena
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton by Hilton Cartagena

Property: Hampton by Hilton Cartagena
Address: Av. San Martin #8-13, Cartagena 130001, Colombia
Phone Number:
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 155 Hotels in Cartagena
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hampton by Hilton Cartagena 3*
Number of rooms: 135
Official Description (provided by the hotel):
Considered by many one of the top leisure destinations in the world, discover the enchanting heritage of the Caribbean with the Hampton by Hilton Cartagena located between the Caribbean Sea and the Cartagena Bay in the vibrant neighborhood of Bocagrande, renowned for its commercial and touristic activity. Enjoy our sky lobby on the 16th floor or our pool terrace on the 17th floor. If you feel like going out at night, take a 5 minute taxi ride to the historic center where you can stroll the magical streets of the “walled city” or enjoy some of Cartagena’s finest bars, restaurants and night clubs. ... more   less 
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