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“El Sonido de Miami!”

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Hampton by Hilton Cartagena
Ranked #30 of 151 Hotels in Cartagena
GreenLeadersBronze level
Miami, Florida
1 review
“El Sonido de Miami!”
Reviewed January 8, 2014

Stayed there with the family for about a week. the hotel rooms, common areas, lobby and pool were extremely clean and very attractive. Best of all, the workers were all welcoming and friendly - from arrival to departure; for example, Jasson was at the ready when we arrived and a great help getting us to the lobby and our rooms. Johan(cito!) made sure breakfast supplies were always super fresh and well stocked and Indira was the sweetest, most welcoming Front Desk representative. The entire staff and management team were always there with a smile, friendly greeting and offer to assist. The view from the 16th floor glass lobby and 17th floor (roof-top) pool were amazing. My only regret to the whole stay was that it was not longer. Cartagena is a charming city surrounded by beautiful beaches and the Carribean and the locals are most welcoming and friendly.

Room Tip: the view of Bocagrande is mangificant!
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  • Stayed December 2013, traveled with family
    • Value
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Helpful?
Thank ACane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Manuel Q, General Manager at Hampton by Hilton Cartagena, responded to this review, January 13, 2014
@ACane I want to express my appreciation for sharing your experiences at the Hampton By Hilton Cartagena. Thank you for the positive and constructive comments. We always work hard to maintain our customers happy, ensuring that they come back in the future and encouraging them to recommend us. We look forward to having you again as our loyal guest.

Juan Manuel Quijano
General Manager
Hampton by Hilton Cartagena
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,452 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (63)
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English first
Wilmington, Delaware
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 8, 2014

The hotel is in a great spot with a great view. Lobby is well-situated on the 16th floor, and the rooftop pool is wonderful. Service was great! The staff members are friendly and attentive, and the rooms are very nice.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank mikeyt2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mickeymouse_0319, General Manager at Hampton by Hilton Cartagena, responded to this review, January 15, 2014
@Mikeyt2014,

Thank you so much for visiting us this December in Cartagena! We are very happy to hear that you enjoyed our rooftop pool, sky lobby, staff, and rooms, and are sincerely appreciative of your excellent (5 circle) rating of your visit. We hope to see you back with us again soon!

Sincerely,

Jessica Testa
General Manager
Hampton by Hilton Cartagena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
Reviewed January 7, 2014

Great rooms, Great time!
The staff was very friendly. Very helpful and everyone spoke good English.
The rooms were always cleaned and bathrooms were always restocked. The showers were really nice too :). Would definitely recommend to a friend.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MeleesaXOXO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Manuel Q, General Manager at Hampton by Hilton Cartagena, responded to this review, January 13, 2014
@MeleesaXoXo My Name is Juan Manuel Quijano, General Manager at the Hampton by Hilton Cartagena. We really appreciate your recent comment of 5 Circles!!! We are so glad that you enjoyed our hotel and facilities. Thank you for recommending us; it was a pleasure to have you with us and we hope to welcome you again in the near future!
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New York City, New York
Level Contributor
30 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed January 3, 2014

Hits all the marks:
- Location: Across the street from the beach. We walked to Old Town and it was maybe 30 - 45 mins, depending on the pace, but a sweaty walk. Cabbing it back from Old Town was inexpensive. Plenty of restaurants for a variety of international tastes within a few blocks. Very safe.
- Design: What you would expect from this chain (and similar to what I experienced in this hotel in Birmingham, UK as well). Clean, modern, just enough space. Great rooftop pool. Good bathroom, nice bed. Very comfortable all around. I did not want to leave.
- Service: Staff was helpful and knowledgeable. They also allowed us to check in early and were gracious all around.
- Breakfast: Plenty of fruit, bread options, 3 or 4 hot items including scrambled eggs, hot beverages and juices, cheeses and meats. Our only unfilled wish was to have some variety as we were there 4 days, but no big deal at all.

  • Stayed December 2013, traveled with friends
    • Value
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Helpful?
Thank ExplorerGirl00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Manuel Q, General Manager at Hampton by Hilton Cartagena, responded to this review, January 8, 2014
@Explorergirl00 Allow us to express our gratefulness for selecting us for your trip, and for sharing the impressions of your recent stay with us. We are happy to learn you had incredible memories of your experience in our property. Our devotedness is to provide the highest quality service level beyond our guest expectations, and it is a real pleasure to learn we were able to exceed your expectations. We hope we will have the opportunity to welcome you again.

Juan Manuel Quijano
General Manager
Hampton By Hilton Cartagena.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Level Contributor
47 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed December 26, 2013

Great place to stay in Cartagena. Right on the beach of Bocagrande and 10 minutes taxi ride ( $4) to the famous old town. Good breakfast, friendly people, great pool on the roof. We arrived early in the morning and were checked-in immediately - very nice of front desk. It's about 20 minutes taxi ride to the airport ($10). Overall very good experience - very recommended.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
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Helpful?
Thank romusik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Manuel Q, General Manager at Hampton by Hilton Cartagena, responded to this review, December 27, 2013
@Romusik Thank you very much for taking the time to post your review. It was our pleasure to host you during your past stay at Hampton by Hilton Cartagena. We have a great location, great view at the pool and excellent services, which we are glad you were able to enjoy and recommend. We hope we will have the opportunity to welcome you again in the near future.

Juan Manuel Quijano
General Manager
Hampton by Hilton Cartagena.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cartagena, Colombia
1 review
Reviewed December 21, 2013

Good hotel choice for a short or business trip. In overall, accommodation facilities are good as the hotel is brand new, however, there a few thing that needs to be improve such as; rooms amenities (mini-refrigerator), and hotel restaurant.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Hampton

Helpful?
Thank Rurik R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Manuel Q, General Manager at Hampton by Hilton Cartagena, responded to this review, December 25, 2013
@RurikR Thank you so much for taking the time to share with us your comments about your recent stay at Hampton by Hilton Cartagena. We apologize if there was something that made you feel uncomfortable, we are always working to improve our services and your experience is very useful to guide us in this process. Be sure that we value you as a customer and we look forward to welcoming you back soon at your home in Cartagena.

Juan Manuel Quijano
General Manager
Hampton by Hilton Cartagena
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridgeport, Connecticut
Level Contributor
53 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed December 20, 2013

We spent 3 enjoyable nights (2 when we arrived in CTG, one the night before our departure) at this hotel. Check-in was easy both times. The staff was very pleasant and helpful. The room was fine for a hotel at this price and the bathroom was clean and not tiny. No problem connecting to the wifi nor did we have to wait long for the elevators. Breakfast wasn't fabulous (if you want a decent cup of coffee, check out the Juan Valdez chain -- 2 located within a block or two of the hotel), but there were lots of choices, including fruit, yoghurt, eggs and cereal. We enjoyed a little dip in the rooftop pool...too bad it doesn't stay open a little later into the evening. The location is very convenient, but there is a lot of construction going on around the hotel. Couldn't hear any noise from inside the hotel, but once you stepped outside, at least during the day, things were loud. Of course, even if there weren't construction, I bet Bocagrande isn't exactly a quiet part of town!

Overall, I would recommend the hotel for a stay in this part of Cartagena.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Saya_Senang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Manuel Q, General Manager at Hampton by Hilton Cartagena, responded to this review, December 25, 2013
@Saya_Senang On behalf of the entire team, I would like to thank you for your positive review about our property, your appreciation of our facilities, services and staff has a great meaning to us and thank you for recommending us. It is very nice to know that you enjoyed our location, the Rooftop Pool; and we have taken note of your comment about our coffee. Please let us know about your next visit to Cartagena

Juan Manuel Quijano
General Manager
Hampton by Hilton Cartagena
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton by Hilton Cartagena

Property: Hampton by Hilton Cartagena
Address: Av. San Martin #8-13, Cartagena 130001, Colombia
Phone Number:
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 151 Hotels in Cartagena
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hampton by Hilton Cartagena 3*
Number of rooms: 135
Official Description (provided by the hotel):
Considered by many one of the top leisure destinations in the world, discover the enchanting heritage of the Caribbean with the Hampton by Hilton Cartagena located between the Caribbean Sea and the Cartagena Bay in the vibrant neighborhood of Bocagrande, renowned for its commercial and touristic activity. Enjoy our sky lobby on the 16th floor or our pool terrace on the 17th floor. If you feel like going out at night, take a 5 minute taxi ride to the historic center where you can stroll the magical streets of the “walled city” or enjoy some of Cartagena’s finest bars, restaurants and night clubs. ... more   less 
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