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“Hampton Inn, Caratgena”

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Hampton by Hilton Cartagena
Ranked #33 of 154 Hotels in Cartagena
GreenLeadersBronze level
Cartagena, Colombia
1 review
“Hampton Inn, Caratgena”
Reviewed December 21, 2013

Good hotel choice for a short or business trip. In overall, accommodation facilities are good as the hotel is brand new, however, there a few thing that needs to be improve such as; rooms amenities (mini-refrigerator), and hotel restaurant.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Rurik R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Manuel Q, General Manager at Hampton by Hilton Cartagena, responded to this review, December 25, 2013
@RurikR Thank you so much for taking the time to share with us your comments about your recent stay at Hampton by Hilton Cartagena. We apologize if there was something that made you feel uncomfortable, we are always working to improve our services and your experience is very useful to guide us in this process. Be sure that we value you as a customer and we look forward to welcoming you back soon at your home in Cartagena.

Juan Manuel Quijano
General Manager
Hampton by Hilton Cartagena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Bridgeport, Connecticut
Level Contributor
56 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed December 20, 2013

We spent 3 enjoyable nights (2 when we arrived in CTG, one the night before our departure) at this hotel. Check-in was easy both times. The staff was very pleasant and helpful. The room was fine for a hotel at this price and the bathroom was clean and not tiny. No problem connecting to the wifi nor did we have to wait long for the elevators. Breakfast wasn't fabulous (if you want a decent cup of coffee, check out the Juan Valdez chain -- 2 located within a block or two of the hotel), but there were lots of choices, including fruit, yoghurt, eggs and cereal. We enjoyed a little dip in the rooftop pool...too bad it doesn't stay open a little later into the evening. The location is very convenient, but there is a lot of construction going on around the hotel. Couldn't hear any noise from inside the hotel, but once you stepped outside, at least during the day, things were loud. Of course, even if there weren't construction, I bet Bocagrande isn't exactly a quiet part of town!

Overall, I would recommend the hotel for a stay in this part of Cartagena.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Saya_Senang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Manuel Q, General Manager at Hampton by Hilton Cartagena, responded to this review, December 25, 2013
@Saya_Senang On behalf of the entire team, I would like to thank you for your positive review about our property, your appreciation of our facilities, services and staff has a great meaning to us and thank you for recommending us. It is very nice to know that you enjoyed our location, the Rooftop Pool; and we have taken note of your comment about our coffee. Please let us know about your next visit to Cartagena

Juan Manuel Quijano
General Manager
Hampton by Hilton Cartagena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colombia
Level Contributor
105 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed December 19, 2013

I been in Hampton for a while. When came to this in Cartagena I noticed that it is not lobby at 1st floor. You have walk inside and figure out that lobby is located at 16th floor - make no sense. Also main entrance still under constructions and a lot of works still been done and it is completly a mess.
When came into Lobby it had a beautiful view from city, so I understood why it has been placed at top floor, but still need some advers.

A guy on front desk was not really polite, i was feeling like begging for a room and I paid a lot for a room on an executive hotel. I used to be in Hampton due a quality service and I just came from another in Cartagena and now I felt dissapointed.

Locations is nice, located in Boca Grande and few steps walking from beach - less than 1 block.

Breakfast was average, with some fruits, scramble eggs, toast, and bread --- orange juice available - no big deal.

If you want to get some mini-bar, you have to go to lobby and pick it. However room is OK.

Gym is really small but has a great view.

Also if you book your stay in hotels.com, expedia... etc, it does not count for apply on Hampton/Hilton program reward.. so if you want to keep your status if you have one, need to reserve direct with hotel.

I think for the price I paid for this hotel I could be in a better one, but I trusted in Hampton service, but I will think twice before do it again.

Room Tip: Higher rooms will have a nice view. Try to ge a higher floor and a room near to a corner, otherwise...
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juan_Alejandro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Manuel Q, General Manager at Hampton by Hilton Cartagena, responded to this review, December 25, 2013
@Juan_Alejandro First of all, thank you for your review of your past stay at our hotel. We always appreciate hearing from our guests- this helps us identify ways we can improve. We are so glad that you enjoyed our location, the view at the lobby and our room conditions. We hope that you will choose us in a future stay and give us a new opportunity to demonstrate our Hamptonality!

Juan Manuel Quijano
General Manager
Hampton by Hilton Cartagena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leiden, The Netherlands
Level Contributor
94 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed December 18, 2013

Good low-budget hotel
This hotel is located in Bocagrande touristic area, a few steps from the beach. There are plenty of restaurants and cafés in the neighbourhood. The Reception is on the 16th floor, with nice views. Buffet breakfast is also served up there.
Hotel is new and clean but its interior looks a bit out of day. The rooms are clean with all the necessary amenities, except any mini-bar or fridge. Wifi is free and it worked OK.
Hotel has a swimming pool and a little gym on the 17th floor however the swimming pool is open from 10 am to 6 pm, unfortunately you cannot use it in the evening. The staff is kind and friendly.

Room Tip: Rooms at the higher floors have partial see view, at least some of them.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tatyana D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Manuel Q, General Manager at Hampton by Hilton Cartagena, responded to this review, December 25, 2013
@TatyanaD It is very nice to hear from you and your last experience in our property, your comment is valuable to us and we are pleased that the service offered by our team members and facilities made you feel comfortable. And it is really good to know that you enjoyed our Sky lobby at the 16th floor, Breakfast, Swimming pool and the Wi-Fi of the hotel. Have a great day!

Juan Manuel Quijano
General Manager
Hampton by Hilton Cartagena
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 17, 2013

They were friendly and the rooms were comfortable BUT:

1. They promised a cot and wasn't available on the day of cheek in. We were upgraded to a room with a sofa bed so that our baby could sleep on it surrounded by pillows. This arrangement was accepted but we were a bit worries about our 3 month old's safety.

2. The next day, we went back to the room after a stroll outside the hotel. We were very hot and looking forward to the coolness of our room. When we entered our room the air con didn't work. After inquiring, we were told that they were doing maintenance and that the aircon was to be off until 2-3pm!!! Cartagena is a HOT city! Imagine being stuck in a hot room up 12 floors without relief!

To their defence they offered the following after I asked for an alternative as my 3 month old would suffer in the heat:
- a fan to help cool the room
- to go to the pool to freshen up and wait till the aircon was working
- an additional night at the hotel when I said I was displeased and wanted a refund.

I rejected the extra night and was offered a refund of only 1 night! Even though they clearly state in their lobby that if a guest is displeased they will do a full refund. ( I had originally planned to stay two nights).

To add insult to injury the receptionist queried whether my husband and I were aware of the aircon maintenance beforehand!!! What the heck lady?! Why would I LIE about not knowing that there would be no aircon?! To get my money back? Money that i had gladly spent on a supposedly 5 star hotel for my anniversary!!! Crazy.

Overall. Was disappointed. But the staff were mostly really nice except for the one receptionist who suggested that we knew about the aircon Before hand.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travellingaucol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Manuel Q, General Manager at Hampton by Hilton Cartagena, responded to this review, December 19, 2013
@Travellingaucol Thank you for taking the time to share your experience at our Hotel. Our major purpose is to offer an innovative and friendly service in order to exceed our guest expectations. Please do accept our apologies on behalf of Hampton by Hilton Cartagena for not doing so. We really appreciate your valuable feedback.

Juan Manuel Quijano
General Manager
Hampton by Hilton Cartagena
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Den Bosch, The Netherlands
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 29, 2013

This hotel is located in Bocagrande touristic area. First thing to know is that the Reception is in the 16th floor, with nice views. Buffet breakfast is also served up there.

Rooms are really nice, I was there two times, two weeks each time, and I didn't miss anything: it has a comfortable bed, a desk, a safe-deposit box, and a bathroom with shower. Everything looks new and clean. No luxuries, just what I needed.

It also has a nice swimming pool and a little gym on the 17th floor; the swimming pool is open from 10 am to 6 pm -so if you are in Cartagena for work you may not use it...

The area around the hotel is really nice, it has plenty of restaurants (Isabella's Coffee was my favourite), and facilities. I didn't like the beach: it is overcrowded.

It was a good experience, and I will repeat if I go back to Cartagena -for work or for holidays.

Room Tip: Rooms from ##01 to ##08 face Calle 8, with more open views, you can even see the see from there. ##0...
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JorgeSanchezHdez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Manuel Q, General Manager at Hampton by Hilton Cartagena, responded to this review, December 4, 2013
@JorgeSanchezHdez Thank you so much for taking the time to share with us your comments about your recent stay at Hampton by Hilton Cartagena. It is a pleasure to know that you enjoyed the efficiency and hospitality of our team members, our strategic location, our fantastic view at the rooftop at the 17th floor and our clean and modern rooms. We would be delighted to welcome you again in a near future.

Juan Manuel Quijano
General Manager
Hampton By Hilton Cartagena
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gothenburg, Sweden
Level Contributor
159 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed November 26, 2013 via mobile

This is a nice hotel located in the Bocagrande area in Cartagena. It is a tall building with a pool on the roof which was a nice surprise. The hotel feels very modern and clean and the room was very nice. Good air-conditioning and good bed. Great bathroom. Reception staff was very nice and polite. Breakfast was fine, nothing special but it's nice to have breakfast included in the rate. Wifi was also free and it worked great. Can really recommend this hotel.

Stayed November 2013, traveled as a couple
Helpful?
1 Thank swedishtravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Manuel Q, General Manager at Hampton by Hilton Cartagena, responded to this review, November 28, 2013
@Swedishtravellers We thank you for taking the time to share your experience at our hotel and we are glad that you enjoyed our services and our team. We really appreciate that you recommended us and we would be delighted to welcoming you again.

Juan Manuel Quijano
General Manager
Hampton by Hilton Cartagena
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton by Hilton Cartagena

Property: Hampton by Hilton Cartagena
Address: Av. San Martin #8-13, Cartagena 130001, Colombia
Phone Number:
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 154 Hotels in Cartagena
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hampton by Hilton Cartagena 3*
Number of rooms: 135
Official Description (provided by the hotel):
Considered by many one of the top leisure destinations in the world, discover the enchanting heritage of the Caribbean with the Hampton by Hilton Cartagena located between the Caribbean Sea and the Cartagena Bay in the vibrant neighborhood of Bocagrande, renowned for its commercial and touristic activity. Enjoy our sky lobby on the 16th floor or our pool terrace on the 17th floor. If you feel like going out at night, take a 5 minute taxi ride to the historic center where you can stroll the magical streets of the “walled city” or enjoy some of Cartagena’s finest bars, restaurants and night clubs. ... more   less 
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