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Allure Chocolat Hotel By Karisma
Ranked #11 of 158 Hotels in Cartagena
Certificate of Excellence
GreenLeadersSilver level
Reviewed January 7, 2014

I cannot write enough good things about this hotel.
Almost everyone here spoke English very well. Front desk is super helpful in making sure you have a great time in Colombia. They will arrange transport, taxis, point you to the right stores, restaurant, bars... whatever you need.
LOCATION IS PERFECT. Right outside of the walled city by the clock tower, on the bay, with cheaper stores around to pick up liquor, snacks or whatever. Couple of decent bars/"clubs" on the street.
The hotel itself is new and beautiful. The upstairs pool/bar area? OH MY GOD, both during the day and at night. Oscar, the manager, saw us looking for a bottle opener for our wine, he took us to a romantic back area in the back of the top level and brought us an ice bucket.
The breakfast that is included? Gourmet style with choices, fruit, coffee/tea... probably about $25/person value in NYC, included.
I booked the "upgraded" room at the hotel, pretty sure I got the most basic room they have as a result of a booking issue... but we did not spend much time at the room anyway so I did not care. Overall, I will return to this hotel before I die, one of the most beautiful places I have visited so far.

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Paul P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arsenal_Hotel297476, Director Comercial at Allure Chocolat Hotel By Karisma, responded to this reviewResponded March 31, 2014
Google Translation

¡GRACIAS!

Allure Chocolat Hotel, by Karisma le agradece por ser parte de nuestra familia

Estimado huésped

En nombre de todo el personal de Allure Chocolat Hotel, le damos las gracias por elegirnos como su opción de alojamiento en la ciudad. Nos sentimos honrados de haberlo tenido como huésped en nuestro hotel y poder acoger sus vacaciones en Cartagena.

Por favor asegúrese de estar conectado con nosotros en Facebook y agradecemos infinitamente el compartir su experiencia en nuestra página web en Trip advisor, valoramos mucho las opiniones dejadas por nuestros clientes.

Esperamos tenerlo nuevamente con nosotros para deleitarlo con nuestro servicio y poder hacer de su estadía la mejor experiencia en la ciudad

Quedando a su entera disposición me despido,

Gentilmente,
Karina Olano
Directora Comercial

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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347 - 353 of 935 reviews

Reviewed January 4, 2014 via mobile

A Boutique hotel indeed!
Brand new and charming hotel, excellent service, kind staff! The hotel is very well located. Near the best restaurants and other Cartagena atractions.
Can't wait to be there again!
Be aware: Wifi is free, but works better up to 2• floor.

Stayed: December 2013, traveled as a couple
3  Thank TatianaKZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arsenal_Hotel297476, Director Comercial at Allure Chocolat Hotel By Karisma, responded to this reviewResponded March 31, 2014
Google Translation

¡GRACIAS!

Allure Chocolat Hotel, by Karisma le agradece por ser parte de nuestra familia

Estimado huésped

En nombre de todo el personal de Allure Chocolat Hotel, le damos las gracias por elegirnos como su opción de alojamiento en la ciudad. Nos sentimos honrados de haberlo tenido como huésped en nuestro hotel y poder acoger sus vacaciones en Cartagena.

Por favor asegúrese de estar conectado con nosotros en Facebook y agradecemos infinitamente el compartir su experiencia en nuestra página web en Trip advisor, valoramos mucho las opiniones dejadas por nuestros clientes.

Esperamos tenerlo nuevamente con nosotros para deleitarlo con nuestro servicio y poder hacer de su estadía la mejor experiencia en la ciudad

Quedando a su entera disposición me despido,

Gentilmente,
Karina Olano
Directora Comercial

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2014

Spent 5 nights at the Arsenal Hotel Boutique (start & end our trip) and the staff was exceptional. Carlos Barrios in the restaurant was PHENOMENAL and went o-u-t of his way to make us feel special. The front desk was very helpful when we had questions about travel to other parts of Colombia.

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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3  Thank Lynn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arsenal_Hotel297476, Director Comercial at Allure Chocolat Hotel By Karisma, responded to this reviewResponded March 31, 2014
Google Translation

¡GRACIAS!

Allure Chocolat Hotel, by Karisma le agradece por ser parte de nuestra familia

Estimado huésped

En nombre de todo el personal de Allure Chocolat Hotel, le damos las gracias por elegirnos como su opción de alojamiento en la ciudad. Nos sentimos honrados de haberlo tenido como huésped en nuestro hotel y poder acoger sus vacaciones en Cartagena.

Por favor asegúrese de estar conectado con nosotros en Facebook y agradecemos infinitamente el compartir su experiencia en nuestra página web en Trip advisor, valoramos mucho las opiniones dejadas por nuestros clientes.

Esperamos tenerlo nuevamente con nosotros para deleitarlo con nuestro servicio y poder hacer de su estadía la mejor experiencia en la ciudad

Quedando a su entera disposición me despido,

Gentilmente,
Karina Olano
Directora Comercial

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2014

Wow - what a great hotel! I stayed here while traveling within Colombia. We decided to spend a bit more for Christmas and opted for this hotel over a hostel. What a great choice we made! The hotel rooms were beautiful, the showers were divine and the pool was incredibly relaxing. The staff was so helpful and extra sweet since it was Christmas - making sure if we needed anything we got it. The breakfast each morning was delish and included in the price. I highly recommend this property! The location is just outside the wall of the main old part of the city. It was perfect.

Room Tip: Our room was a bit loud one night because of a club nearby but it wasn't a problem.
See more room tips
  • Stayed: December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Meredith Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arsenal_Hotel297476, Director Comercial at Allure Chocolat Hotel By Karisma, responded to this reviewResponded March 31, 2014
Google Translation

¡GRACIAS!

Allure Chocolat Hotel, by Karisma le agradece por ser parte de nuestra familia

Estimado huésped

En nombre de todo el personal de Allure Chocolat Hotel, le damos las gracias por elegirnos como su opción de alojamiento en la ciudad. Nos sentimos honrados de haberlo tenido como huésped en nuestro hotel y poder acoger sus vacaciones en Cartagena.

Por favor asegúrese de estar conectado con nosotros en Facebook y agradecemos infinitamente el compartir su experiencia en nuestra página web en Trip advisor, valoramos mucho las opiniones dejadas por nuestros clientes.

Esperamos tenerlo nuevamente con nosotros para deleitarlo con nuestro servicio y poder hacer de su estadía la mejor experiencia en la ciudad

Quedando a su entera disposición me despido,

Gentilmente,
Karina Olano
Directora Comercial

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2013

This hotel is amazing!

On arrival we were given, in my opinion, the most amazing welcome drink in the whole world, (it tasted amazing). Cristina on reception is probably one of the most welcoming people I have ever met. In all fairness the staff at Arsenal Boutique are all extremely helpful, friendly and welcoming.

We had a twin room which looked onto the green plantation wall running up from the lobby - second floor. It was ideal. Enough room for what we needed. The beds were sooooooooooo comfortable. The bathroom is top notch - really clean and the shower is super powerful.

We made the most of the roof top terrace and hung out there when it got a bit too hot to be walking around Cartagena. The location of the hotel is ideal, just outside the walls - less than a five minute walk to the entrance in to the walled city. There are loads of cash machines handy around the hotel.

The roof top terrace is lovely - whilst we were there it never seemed to be too full which was nice. The views of the port are lovely.

The restaurant is really nice, we had breakfast there most mornings. The staff are really friendly and are on hand to get you anything - I felt like royalty. We also took advantage of the laundry service - quick and reasonably priced.

We had some issues with our cards. We went to reception to speak with Cristina who helped us find solutions. She is amazing!

This hotel is a wonderful place to stay - if you decide to stay here you won't regret it. The staff really do make the place. They go out of their way to ensure you have everything you need - I still can't get over how amazing they were to us. I'm so glad I stayed at this hotel - I would receommend it to anyone and if I ever go back to Cartagena I would definately go back.

Gracias Arsenal Boutique...

  • Stayed: November 2013, traveled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
3  Thank locapepper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arsenal_Hotel297476, Director Comercial at Allure Chocolat Hotel By Karisma, responded to this reviewResponded March 31, 2014
Google Translation

¡GRACIAS!

Allure Chocolat Hotel, by Karisma le agradece por ser parte de nuestra familia

Estimado huésped

En nombre de todo el personal de Allure Chocolat Hotel, le damos las gracias por elegirnos como su opción de alojamiento en la ciudad. Nos sentimos honrados de haberlo tenido como huésped en nuestro hotel y poder acoger sus vacaciones en Cartagena.

Por favor asegúrese de estar conectado con nosotros en Facebook y agradecemos infinitamente el compartir su experiencia en nuestra página web en Trip advisor, valoramos mucho las opiniones dejadas por nuestros clientes.

Esperamos tenerlo nuevamente con nosotros para deleitarlo con nuestro servicio y poder hacer de su estadía la mejor experiencia en la ciudad

Quedando a su entera disposición me despido,

Gentilmente,
Karina Olano
Directora Comercial

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 18, 2013

Great location, good value for money.
Arsenal was a lovely place to stay. It is not in the middle of the walled city, but it's a 5-minute walk from it. First I wanted to stay in the old city, but Arsenal turned to be even better as it is not so busy quarter and less touristic. When we arrived the pool was out of service, the idea to move to another place crossed out minds. But the staff was super friendly, we got a compensation and never regretted that we stayed. The hotel has a very nicely set up roof deck with a pool where you can relax and enjoy the beautiful views of the bay and the city. The hotel itself is very modern and clean the staff in hotel and restaurant is extremely helpful and friendly. They even fixed the jacket of my husband. Breakfast was included: not so many choices but tasteful. Reasonable prices for this level of accommodations.

Room Tip: The most of the rooms do not have view at all, there is a wall that you are looking from your window...
See more room tips
  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Tatyana D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arsenal_Hotel297476, Director Comercial at Allure Chocolat Hotel By Karisma, responded to this reviewResponded March 31, 2014
Google Translation

¡GRACIAS!

Allure Chocolat Hotel, by Karisma le agradece por ser parte de nuestra familia

Estimado huésped

En nombre de todo el personal de Allure Chocolat Hotel, le damos las gracias por elegirnos como su opción de alojamiento en la ciudad. Nos sentimos honrados de haberlo tenido como huésped en nuestro hotel y poder acoger sus vacaciones en Cartagena.

Por favor asegúrese de estar conectado con nosotros en Facebook y agradecemos infinitamente el compartir su experiencia en nuestra página web en Trip advisor, valoramos mucho las opiniones dejadas por nuestros clientes.

Esperamos tenerlo nuevamente con nosotros para deleitarlo con nuestro servicio y poder hacer de su estadía la mejor experiencia en la ciudad

Quedando a su entera disposición me despido,

Gentilmente,
Karina Olano
Directora Comercial

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2013

My husband and I had never been to Cartagena, and didn't know what to expect. We went for a friend's wedding and his family recommended this boutique hotel. It is not in the middle of the walled city, but it's a 5 minute walk (at most) to the main area. It has a very nicely set up roof deck with a pool where you can relax and enjoy the views of the bay. Additionally the staff is super friendly and always willing to help out. The hotel itself is very modern, with smallish rooms, but with everything you really need. Wifi is free, but somewhat spotty in the rooms, but quite good in the common areas. Breakfast was included and definitely was worth it. Arsenal was the perfect match to our Cartagena experience.

Stayed: December 2013, traveled as a couple
3  Thank Carleth K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arsenal_Hotel297476, Director Comercial at Allure Chocolat Hotel By Karisma, responded to this reviewResponded March 31, 2014
Google Translation

¡GRACIAS!

Allure Chocolat Hotel, by Karisma le agradece por ser parte de nuestra familia

Estimado huésped

En nombre de todo el personal de Allure Chocolat Hotel, le damos las gracias por elegirnos como su opción de alojamiento en la ciudad. Nos sentimos honrados de haberlo tenido como huésped en nuestro hotel y poder acoger sus vacaciones en Cartagena.

Por favor asegúrese de estar conectado con nosotros en Facebook y agradecemos infinitamente el compartir su experiencia en nuestra página web en Trip advisor, valoramos mucho las opiniones dejadas por nuestros clientes.

Esperamos tenerlo nuevamente con nosotros para deleitarlo con nuestro servicio y poder hacer de su estadía la mejor experiencia en la ciudad

Quedando a su entera disposición me despido,

Gentilmente,
Karina Olano
Directora Comercial

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Allure Chocolat Hotel By Karisma

Address: Calle del Arsenal Nro. 8B-58 | Barrio Getsemani, Cartagena 130001, Colombia (Formerly Arsenal Hotel Boutique)
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #11 of 158 Hotels in Cartagena
Price Range: $176 - $396 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Allure Chocolat Hotel By Karisma 3.5*
Number of rooms: 34
Official Description (provided by the hotel):
An outdoor swimming pool, free Wi-Fi and chic décor can be enjoyed at the Allure Chocolat Hotel, in Cartagena de Indias. The city's convention center is located across from the hotel. Allure Chocolat has air-conditioned rooms that may feature garden or city views. All of them include cable TV, minibars and private bathrooms with free toiletries. Guests can wake-up to a daily breakfast with cereal, tropical fruit and Colombian coffee. The restaurant offers plates of grilled dishes and guests can enjoy the wine bar. Room service is available. The city's historic quarter is a 3-minute walk from the Allure Chocolat Hotel. The hotel's tour desk can offer tips for getting around the area. There is 24-hour front desk assistance and Rafael Nuñez Airport is a 15-minute drive from the property. ... more   less 
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