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“Incredible”

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Hotel Casa San Agustin
Ranked #2 of 155 Hotels in Cartagena
Certificate of Excellence
New York City, New York
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Incredible”
Reviewed July 10, 2014

My boyfriend and I had an amazing stay at Casa San Agustin and highly recommend it!!!

-We were welcomed with a really refreshing cucumber drink and cool towel. Check in was prompt and efficient. We were given a tour of the grounds, which are lovely and lined with gigantic scented candles (it smells amazing in the hotel).
-When we got to our room, there were three adorable and tasty desserts on the table.
-The bed is gigantic and super comfy AND we were given a complimentary IPad to use during our stay, so we did not even need to connect to the free wifi when we wanted to look something up.
-The bathroom was huge. It had his and her sinks, and the shower reminded me of a turkish/roman bath with its beautiful stone tiles.
-Given how much we loved our welcome drink, we stopped by the bar for some cocktails and ended up making it our nightly tradition. Even better is that the bar has 2 for 1 happy hour specials. The drinks are strong and really well made.
-The breakfast buffet came with our room and was awesome (free champagne, woo!) -note that eggs are an additional charge, but the free offerings were more than sufficient.

Above all, the service at Casa San Agustin is impeccable. The people are so friendly and they make an effort to remember your name and room number. It was so easy to make dinner reservations and arrange side trips. One of the concierges made it her mission to get us the best deal on a sidetrip by calling various companies rather than just relying on the first number in her rolodex. I truly appreciated the extra effort that each person made to make our stay as relaxing and comfortable as possible. We were very very happy with our stay.

  • Stayed June 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sophie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, Gerente at Hotel Casa San Agustin, responded to this review, July 22, 2014
Google Translation
Estimado Huesped

Gracias por haber elegido al Hotel Casa San Agustin para su estadia en Cartagena
fue muy grato para nosotros recibirlo, nos llena de satisfaccion cada detalle que usted menciona de servicio e infrastructura
Dia a Dia trabajamos en equipo para que nuestros huespedes tengan una estancia maravillosa en el Hotel

Cordial Saludo

Gustavo Santoscoy
Gerente General
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (135)
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San Mateo
Level 6 Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed July 8, 2014 via mobile

I had the pleasure of staying at Hotel Casa San Agustin for 8 nights in mid-September. I had read all of the excellent reviews and it definitely lived up to its reputation.

Prior to my arrival, I emailed the hotel to get some recommendations on excursions, sightseeing, salsa dancing and local restaurants. Sandra Tovar returned my email promptly with all of the requested information. She was extremely helpful. She even help me set up a car service pick-up from the airport and stocked our mini-bar with our favorite beverages.

Upon arrival, my driver was waiting at the airport for us. He even stopped at an ATM along the way so I could get some Colombian Pesos.

We arrived pretty late (11:45pm) at Hotel Casa San Agustin. I was greeted by the doorman with a smile and he helped with our bags. Once inside the hotel, I was amazed at how beautiful it was. The pictures on Trip Advisor hit the mark. The front desk employee, Absolom, was extremely friendly and all about customer service. He answered all my questions and was very thoughtful. When I asked him where I could get food at such a late hour, he stated the hotel kitchen could make me something from it's menu and bring it to our room. I took him up on his offer and had the freshest juiciest chicken I've ever had. He made sure our luggage was delivered to our room while he gave us a tour. He also brought us complimentary welcome cocktails.

The mattress and bedding are of the best quality. You can feel it the second you touch them. The towels are of excellent, soft terry cloth. They also provide high quality robes and slippers for each guest in the rooms. There is also turn down service every night with tasty hand-made dessert squares left for each of us.

We stayed on the 3rd floor in room 12. It was perfect for our needs. Plenty of closet space, mini-bar, complimentary umbrellas, a digital safe, ceiling fans, air conditioning, walk-in shower, bidet, two person sink, flat panel tv (that we never turned on), iPod/ iPhone iHome alarm cock, free wifi and our own private balcony.

The service by the hotel staff was the best I've ever had. Every person at the front desk went out of their way to help us, answer all of our questions and book reservations for us. They guided us to the nicest restaurants, best places for sunsets, best excursions and car services when we needed them. The excursions that Hotel Casa San Agustin offers are all on the nicer side, with companies who care about their guests experiences, just like Hotel Casa San Agustin. As I was later informed by the front desk staff, the hotel wants you to have a pleasant, memorable experience, which is why they only offer certain types of excursions with certain reputable vendors. By comparison, there are hundreds of street vendors that will sell you excursions at a cheaper price but you will be herded like cattle and they don't care about your experience.

The front desk staff even gave us VIP passes every night to the various salsa clubs we went dancing at!

The Hotel bar and restaurant were phenomenal. The hotel's restaurant is ranked in the top 10 in Cartagena, so that's saying something! The entire experience was classy, tasteful and fun. I ate at the hotel restaurant every morning, once for lunch, once for dinner and a few orders of room service with every experience being great.

I would highly recommend Hotel Casa San Agustin to anyone visiting Cartegena.

Stayed September 2013, traveled as a couple
Helpful?
1 Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, Gerente at Hotel Casa San Agustin, responded to this review, July 22, 2014
Google Translation
Estimado Huesped

Es para nosotros un placer haberlo tenido en Casa San Agustin, nos complace recibir esa cantidad de elogios por parte de Usted, Nuestro Objetivo es hacer sentir a nuestros huespedes como en Casa

Sera un gusto Volverlo a recibir en una proxima oportunidad
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 7, 2014

My girlfriend and I stayed here for three nights over July 4th weekend, and it exceeded my expectations. Pros - Camilo at the front desk; complimentary champagne at breakfast; super friendly / accommodating staff; beautiful architecture; comfortable bedding / rooms; great pool; central location. Cons - none. Some suggestions for the city - dinners @ La Vitrola and Don Juan, lunches at El Boliche, La Diva Pizza and La Cevicheria, private boat ride to the Rosario Islands. I'd highly recommend this hotel to anyone visiting Cartagena.

Room Tip: I opted for the deluxe room (#202) which was slightly more expensive and included a sitting area. I...
See more room tips
  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, Director General at Hotel Casa San Agustin, responded to this review, July 9, 2014
Dear Guest

Thanks a lot for your kind comments, it is a pleasure to know that you enjoyed your stay in Casa San Agustin and that we are doing our best to satisfy our guests, we work every day to exceed our customers’ expectations.


We all hope to welcome you again in our Hotel.


Best Regards,

Gustavo Santoscoy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Usa, Japan
Level 1 Contributor
4 reviews
Reviewed July 1, 2014

When we (me and my girl friend) went this hotel for holiday trip.We really really were happy in this hotel..The staf were very helpful,friendly and familiar. The location of the hotel was also very good.The room also was very clean and comfortable.Thanks Cu again.

Room Tip: Rooms with Balcony was nice
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rojer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, Director General at Hotel Casa San Agustin, responded to this review, July 9, 2014
Dear Guest

Thank you very much for your excellent comments. For us it is very satisfying to know that you have enjoyed your stay at Casa San Agustin, we will continue working to provide always the best service to our guests,

looking forward to your soon return.

Sincerely,

Gustavo Santoscoy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 17, 2014

Beautiful boutique hotel. The staff truly cares about your experience. The food is great. The location is in the heart of Old Town - you can walk anywhere. I've traveled the world, and I've never been treated as well by any other hotel. The staff thinks of everything, including turn down service without you even asking for it.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Eva S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, Director General at Hotel Casa San Agustin, responded to this review, July 9, 2014
Dear Guest

Thanks a lot for your excellent comments; it is a pleasure to know that you enjoyed your stay in Casa San Agustin and that we are doing our best to satisfy our guests, we work every day to exceed our customers’ expectations.


We all hope to welcome you again in our Hotel.

Sincerely,

Gustavo Santoscoy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartsdale, New York
Level 5 Contributor
53 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed June 11, 2014 via mobile

Beautiful place for 5 days ... Location is great. Cartagena is a beautiful city -
Some comments
1. Front rooms facing street can be very noisy - we liked seeing the square but some people may not like that - beware !
2. The piped in music in the pool area was non stop . We were the only couple there, so they very nicely turned it off when we requested it - but really the only totally quiet place with no music is the bibliotechque .
The reading lights in the room could be better -
wow, sounds like i'm complaining too much about this beautiful 5 *star hotel - really a delightful 5 days

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lindasal41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, Director General at Hotel Casa San Agustin, responded to this review, June 16, 2014
Dear Guest

Thanks a lot for your time and review about your stay in Casa San Agustin, we really appreciate, we hope a soon return .


Best regards,

Gustavo Santoscoy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 28, 2014

We had a wonderful experience during a recent group trip to Cartagena. The staff was responsive and very service oriented. The food in the restaurant was very good. The property itself is very unique, with each room offering a different layout and view. As others have said, this place is really charming and meets a very high standard of facility and service.
No fitness center or spa on site.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gabdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, Director General at Hotel Casa San Agustin, responded to this review, June 16, 2014
Dear Guest

Thanks a lot for your excellent comments. It is a pleasure to know that you enjoyed your stay in Casa San Agustin and Alma Restaurant’s food; we work every day to exceed our customers’ expectations.

We hope to welcome you again.

Sincerely,

Gustavo Santoscoy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Casa San Agustin

Property: Hotel Casa San Agustin
Address: Calle de la Universidad No. 36 - 44 | Centro, Cartagena 130001, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 155 Hotels in Cartagena
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hotel Casa San Agustin 4.5*
Number of rooms: 30
Official Description (provided by the hotel):
Casa San Agustín is a luxury boutique hotel of 20 refined guestrooms and 10 spacious suites in the city of Cartagena de Indias, Colombia. Three colonial homes have been totally renovated and lovingly restored to create the sense of staying in a well-curated and appointed home of a sophisticated best friend. Situated within the historic walled city, and dating from the 17th Century, the charm of the buildings has been enhanced with a respect for maintaining original frescoes in the library and wooden beamed ceilings. This hotel offers 1 restaurant with three different environments, bar, pool-bar, pool, solarium, 1 meeting room up to 40 people, library, concierge desk 24 hours, room service and massage service in a beautiful outdoor terrace ... more   less 
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