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“A great place to celebrate your birthday!”

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Hotel Casa San Agustin
Ranked #2 of 153 Hotels in Cartagena
Certificate of Excellence
Quito
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A great place to celebrate your birthday!”
Reviewed April 25, 2014

We absolutely loved the Hotel Casa San Agustin and were so pampered. A real luxurious treat. We had a beautiful room with our own balcony and were even provided with an ipad for the duration of our stay. They staff were absolutely wonderful and provided for all our needs. We wouldn't hessitate recomending this hotel to anyone who wants a memorable place to stay in Cartagena. Thank you to all the staff (who are just wonderful).

Room Tip: Choose a room with a balcony.
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Patricia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this review, May 4, 2014
Dear Guest

Thanks for your excellent review, we really appreciate it. All of our staff is committed in giving always an excellent customer service.

We hope you choose Casa San Agustin during your next visit to Cartagena.

Best regards,

Gustavo Santoscoy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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698 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (134)
Date | Rating
  • Dutch first
  • English first
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  • Italian first
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English first
New York City, New York
Level Contributor
110 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed April 22, 2014

We visited Cartagena for the first time and stayed 2 nights in Casa San Agustin. It is a renovated colonial house, with modern touches mixed with older features. We were welcomed with a delicious refreshing drink and felt instantly pampered by the extremely polite service of Camilo and others at reception. They were very helpful in recommending us restaurants, bars, calling them to make reservations... They helped us with logistics when we wanted to go to one of the islands off Cartagena and facilitating our transfer. They even gave us room upgrades on the two nights, one of them was an incredible room with 6mts tall ceiling, gigantic bathroom and and our own jacuzzi and terrace... It was really really hard to leave, not only is the property beautiful and very well kept (little touches like sweets brought in at 4pm, etc) but the service was truly outstanding. I would definitely recommend to anyone and would love to stay here again when I come back... Miss it already!!!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 334flamengo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this review, May 4, 2014
Dear Guest

Thank you so much for your kind review .Our mission is to exceed our guest’s expectations and we will continue to serve our guests in the best way.

We hope to welcome you again.

Sincerely,

Gustavo Santoscoy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 6, 2014 via mobile

We wanted to thank the wonderful staff at Casa San Agustin for being superb with customer service. Luis greeted us on our first day at the hotel and within seconds we were offered cool refreshing drinks by a lovely girl. Luis was very welcoming and helpful with lots of great info on the city, plus he was able to get us into our room earlier than the check in time, which was really fabulous! Luis and Camilo helped us set up all sorts of fun things to do in Cartagena and were always offering great tips on restaurants and activities. Jimmy was our pool bartender and always came to check up on us... when we were finished ordering drinks he would stop by with fresh fruit water. Everyone really was super kind to us. This has been not only the most beautiful hotel we have ever stayed at, but the staff was what made our stay even more pleasing!
Plus the restaurant in the hotel Alma was really yummy!
Best location, most beautiful hotel, best staff! Only place to stay in Cartagena!

Stayed March 2014, traveled as a couple
Helpful?
4 Thank Magali O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this review, April 15, 2014
Dear Guest

Thanks a lot for your kind comments. Casa San Agustin’s mission is to offer the best service to our guests and to know that we are doing well motivates us to keep working every day.

We hope you consider our hotel when you return to Cartagena.

Sincerely,

Gustavo Santoscoy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 2, 2014

This hotel was fantastic. My wife and I stayed for 4 nights in an absolutely beautiful room the service was impeccable and the breakfast in the morning we thoughtfully done, even with fresh orange juice mimosas. When I go back to Cartagena, I won't even complete somewhere else. This is my place in this city!!

Room Tip: ask for room #301. Absolutely incredible, including a veranda to sunbathe and have lunch
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank porterkj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this review, April 15, 2014
Dear Guest

Thank you very much for your excellent comments. For us it is very satisfying to know that you have enjoyed your stay at Casa San Agustin, we will continue working to provide always the best service to our guests,

Looking forward to your soon return.

Sincerely,

Gustavo Santoscoy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 1, 2014

This is a beautiful hotel with great service. It is well located for anything you want to do in the old city. After we had exhausted activities in the old city, Gethsemane, San Felipe Castle and La Popa, we wanted to get out of the city and see what lay beyond. Our concierge, Ruiz, suggested a couple of itineraries, and we settled on going to Pelenque, the oldest free city in the Americas, established by fugitive slaves 400 years ago. Afterwards, we went to the Botanic Gardens for another glimpse of Colombian life. The hour long drive there and back brought us through the countryside, little fishing villages and bustling towns. It was exactly what we had in mind and something that is not written up in the guide books. Ruiz quickly called three drivers to compare pricing, ran it by me and then arranged for the pickup at the hotel the next day. We were very happy that Ruiz had such interesting suggestions and resources at his fingertips and didn't try to just hustle us off to the Rosario Islands or more conventional choices. Great hotel!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank madambk1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this review, April 6, 2014
Dear Guest

We really appreciate your kind comments, All of our staff work every day to provide the best service to our guest and a memorable stay.

We hope your next visit,

Best regards,


Gustavo Santoscoy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 27, 2014

We arrived at the Casa San Agustin and were bowled over by how beautiful it is. Our four days there were an absolute pleasure with plenty of the WOW factor. The candlelit dining area is second to none that we have experienced anywhere in the world. I cannot recommend this hotel highly enough. The location is right in the heart of Cartagena with many many restaurants and places of interest within walkin distance. This hotel was recommended and booked through Imagine Latin America. Everywhere they chose for us was full of character and ambience. They really know the area and have very knowledgable staff to make your travel plans.

Room Tip: Ask for an outside room with small balcony so you can look over the street. So interesting.
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pamela g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this review, April 6, 2014
Dear Guest

It is a pleasure to read your excellent comments about your experience in our Hotel. All of our staff is committed in giving an excellent customer service and know that we are doing well it’s so motivating.

We hope to welcome you soon.

Sincerely,


Gustavo Santoscoy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 21, 2014

I just stayed at the Casa San Agustin for the second time, for a week as a business-pleasure trip to Cartagena. I travel a lot for business and this might be my favourite hotel anywhere in the world. The clean, modern décor is combined with colonial charm and smartly incorporates amazing old architectural features. The beds are huge and outfitted in amazing Frette linens. Love the ceiling fans too.

The breakfast is plentiful and delicious.

Special touches like Ortigia toiletries and a little sweet treat during bedtime turndown make this place extra special. Also, the staff is very courteous and helpful.

The only drawback is that the swimming pool is on the ground floor and usually in the shade, would be nice if it was combined with the sunny roofdeck. But this is a minor quibble in such luxury!

Room Tip: I had a corner suite (room 101) which was amazing and quiet. I had a peek into room 102 and that loo...
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  • Stayed March 2014, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank indiewendy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this review, April 6, 2014
Dear Guest

Thanks a lot for your excellent review, it was a pleasure to welcome you for a second time and we will continue working to offer our guest always the best service and experience.

Sincerely,


Gustavo Santoscoy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Casa San Agustin

Property: Hotel Casa San Agustin
Address: Calle de la Universidad No. 36 - 44 | Centro, Cartagena 130001, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 153 Hotels in Cartagena
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hotel Casa San Agustin 4.5*
Number of rooms: 30
Official Description (provided by the hotel):
Casa San Agustín is a luxury boutique hotel of 20 refined guestrooms and 10 spacious suites in the city of Cartagena de Indias, Colombia. Three colonial homes have been totally renovated and lovingly restored to create the sense of staying in a well-curated and appointed home of a sophisticated best friend. Situated within the historic walled city, and dating from the 17th Century, the charm of the buildings has been enhanced with a respect for maintaining original frescoes in the library and wooden beamed ceilings. This hotel offers 1 restaurant with three different environments, bar, pool-bar, pool, solarium, 1 meeting room up to 40 people, library, concierge desk 24 hours, room service and massage service in a beautiful outdoor terrace ... more   less 
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