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“Cartagena at its best!!”

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Hotel Casa San Agustin
Ranked #3 of 158 Hotels in Cartagena
Certificate of Excellence
Reviewed April 2, 2014

This hotel was fantastic. My wife and I stayed for 4 nights in an absolutely beautiful room the service was impeccable and the breakfast in the morning we thoughtfully done, even with fresh orange juice mimosas. When I go back to Cartagena, I won't even complete somewhere else. This is my place in this city!!

Room Tip: ask for room #301. Absolutely incredible, including a veranda to sunbathe and have lunch
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  • Stayed: April 2014, traveled as a couple
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1  Thank porterkj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this reviewResponded April 15, 2014

Dear Guest

Thank you very much for your excellent comments. For us it is very satisfying to know that you have enjoyed your stay at Casa San Agustin, we will continue working to provide always the best service to our guests,

Looking forward to your soon return.

Sincerely,

Gustavo Santoscoy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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407 - 413 of 763 reviews

Reviewed April 1, 2014

This is a beautiful hotel with great service. It is well located for anything you want to do in the old city. After we had exhausted activities in the old city, Gethsemane, San Felipe Castle and La Popa, we wanted to get out of the city and see what lay beyond. Our concierge, Ruiz, suggested a couple of itineraries, and we settled on going to Pelenque, the oldest free city in the Americas, established by fugitive slaves 400 years ago. Afterwards, we went to the Botanic Gardens for another glimpse of Colombian life. The hour long drive there and back brought us through the countryside, little fishing villages and bustling towns. It was exactly what we had in mind and something that is not written up in the guide books. Ruiz quickly called three drivers to compare pricing, ran it by me and then arranged for the pickup at the hotel the next day. We were very happy that Ruiz had such interesting suggestions and resources at his fingertips and didn't try to just hustle us off to the Rosario Islands or more conventional choices. Great hotel!

  • Stayed: March 2014, traveled as a couple
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1  Thank madambk1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this reviewResponded April 6, 2014

Dear Guest

We really appreciate your kind comments, All of our staff work every day to provide the best service to our guest and a memorable stay.

We hope your next visit,

Best regards,


Gustavo Santoscoy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2014

We arrived at the Casa San Agustin and were bowled over by how beautiful it is. Our four days there were an absolute pleasure with plenty of the WOW factor. The candlelit dining area is second to none that we have experienced anywhere in the world. I cannot recommend this hotel highly enough. The location is right in the heart of Cartagena with many many restaurants and places of interest within walkin distance. This hotel was recommended and booked through Imagine Latin America. Everywhere they chose for us was full of character and ambience. They really know the area and have very knowledgable staff to make your travel plans.

Room Tip: Ask for an outside room with small balcony so you can look over the street. So interesting.
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  • Stayed: January 2014, traveled as a couple
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1  Thank pamela g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this reviewResponded April 6, 2014

Dear Guest

It is a pleasure to read your excellent comments about your experience in our Hotel. All of our staff is committed in giving an excellent customer service and know that we are doing well it’s so motivating.

We hope to welcome you soon.

Sincerely,


Gustavo Santoscoy
General Manager

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Reviewed March 21, 2014

I just stayed at the Casa San Agustin for the second time, for a week as a business-pleasure trip to Cartagena. I travel a lot for business and this might be my favourite hotel anywhere in the world. The clean, modern décor is combined with colonial charm and smartly incorporates amazing old architectural features. The beds are huge and outfitted in amazing Frette linens. Love the ceiling fans too.

The breakfast is plentiful and delicious.

Special touches like Ortigia toiletries and a little sweet treat during bedtime turndown make this place extra special. Also, the staff is very courteous and helpful.

The only drawback is that the swimming pool is on the ground floor and usually in the shade, would be nice if it was combined with the sunny roofdeck. But this is a minor quibble in such luxury!

Room Tip: I had a corner suite (room 101) which was amazing and quiet. I had a peek into room 102 and that loo...
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  • Stayed: March 2014, traveled on business
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Thank indiewendy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this reviewResponded April 6, 2014

Dear Guest

Thanks a lot for your excellent review, it was a pleasure to welcome you for a second time and we will continue working to offer our guest always the best service and experience.

Sincerely,


Gustavo Santoscoy
General Manager

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Reviewed March 17, 2014

This hotel exceeded all of our expectations. It is located in the most ideal setting within the Walled City. We were blown away by its exquisite interior - the most beautiful, ornate, and luxurious space. The lobby fantastically combines the old with the new (and smells incredible!). It contains a beautiful pool that weaves in and out of the rustic architecture. Our room was truly classic and we loved our private balcony lined with florals. The staff was incredibly helpful in suggesting fantastic places to eat and things to do around the city. Would definitely recommend Hotel Casa San Agustin 100%!

  • Stayed: March 2014, traveled as a couple
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2  Thank Lindsay K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this reviewResponded March 22, 2014

Dear Guest

For us is a pleasure to know that we have exceeded your expectations. All of our staff is committed in giving always an excellent customer service.

We hope to welcome you again in our Hotel.

Sincerely,

Gustavo Santoscoy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2014

We stayed at Casa San Agustin last year and I absolutely fell in love with the hotel. The level of service and attention to detail was flawless. We stayed again this year for a few days and I was a bit disappointed. We arrived around 10:40am and reception appeared a bit overwhelmed. Our room was not ready and we were hungry so reception recommended some places but mentioned most places were probably closed for breakfast. We asked to be emailed when our room was ready and decided to visit our friends who chose the Sofitel. They were able to order breakfast poolside and soon after their room was ready and were upgraded to a suite.
At around 3pm we received an email our room was ready. I assumed our luggage would be in the room but it took at least 45min and I had to phone re the status. Our room was large but the space was not utilized well. I would have been "environmentally conscious" reusing my towels but there was only 1 hook behind the door for the robes. In addition, there was no complimentary water when we arrived. I remember it was provided last year. I ran out of tissues because there was only a few left and assumed the box would be replaced but only few tissues were added to the top and amenities were not replenished. Hotels usually provide another set if you are staying a few days. My husband noticed at breakfast a guest had arrived 5-8 min past the time it ended and was turned away. The staff is very nice and professional but as part of the leading hotels of the world, i was surprised with my experience during this visit. I am very particular and notice every detail. We will definitely be returning to Cartagena but may venture to the Sofitel or rent a house.

  • Stayed: March 2014, traveled as a couple
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1  Thank Di S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this reviewResponded March 22, 2014

Dear Guest

Thanks for sharing to us your comments and experiences, , we really appreciate it and we will work on your suggestions looking forward to provide a better service.


We all hope to have the pleasure to welcome you again.

Best regards,

Gustavo Santoscoy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2014

Before going to Cartagena I searched to find one of the best hotels in the central part of the city and chose Hotel Casa San Agustin. When we arrived we were pleasantly surprised. The hotel is beautiful, the staff is very friendly and the rooms are very nice & clean. Breakfast was included of which we really enjoyed. The pool is located on the main level as you walk to your room....very cool looking and a great place to relax in the afternoon. The hotel location is perfect and is close to many of the best restaurants that we ate in. If you are looking for a luxurious hotel in Cartagena I would highly recommend this hotel.

Room Tip: Request a room with an outside view.
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  • Stayed: March 2014, traveled as a couple
    • Value
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1  Thank nvlinks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this reviewResponded March 22, 2014

Dear Guest

Your comments are really important for us, we are glad to know that your stay was special, and you enjoyed our service and spaces.

We hope to welcome you in a next opportunity

Sincerely,

Gustavo Santoscoy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Casa San Agustin

Address: Calle de la Universidad No. 36 - 44 | Centro, Cartagena 130001, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 158 Hotels in Cartagena
Price Range: $348 - $678 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Casa San Agustin 4.5*
Number of rooms: 30
Official Description (provided by the hotel):
Casa San Agustín is a luxury boutique hotel of 20 refined guestrooms and 10 spacious suites in the city of Cartagena de Indias, Colombia. Three colonial homes have been totally renovated and lovingly restored to create the sense of staying in a well-curated and appointed home of a sophisticated best friend. Situated within the historic walled city, and dating from the 17th Century, the charm of the buildings has been enhanced with a respect for maintaining original frescoes in the library and wooden beamed ceilings. This hotel offers 1 restaurant with three different environments, bar, pool-bar, pool, solarium, 1 meeting room up to 40 people, library, concierge desk 24 hours, room service and massage service in a beautiful outdoor terrace ... more   less 
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