We stayed at the Casa San Agustin in October 2013. The hotel is amazing but what really impressed me the most was its service. The hotel is beautiful no doubt, our room was gorgeous and its centrally located in the walled city. But the service, helpfulness of the staff and overall attention to detail was great.
We drove to Cartagena in a rental car from Santa Marta. When we arrived at the hotel we sought out a place to park and leave the car (National Car Rental had told us they would come pick it up). However parking in the walled city is virtually impossible but thankfully Jaime from the hotel got in the car and directed me to the car rental agency which was located in the new city. When we arrived (true story) the National Car Rental had closed down. A competing car agency next door told us that they had just relocated a few days prior. Jaime was a total trooper and rode back with me in a cab to the hotel where we shared a number of laughs at the bizzareness of our adventure.
Big kudos as well to Nadia and Cindy from the reception desk who were so gracious and so helpful. Talking with them everyday was like talking with old friends you haven’t seen in a while…everything is just easy. Trust and believe that you’ll have a wonderful stay. Nadia, Jaime, Cindy and the rest of the staff “Thank You”. You made our stay a special one
- Official Description (provided by the hotel):
- Casa San Agustín is a luxury boutique hotel of 20 refined guestrooms and 10 spacious suites in the city of Cartagena de Indias, Colombia. Three colonial homes have been totally renovated and lovingly restored to create the sense of staying in a well-curated and appointed home of a sophisticated best friend. Situated within the historic walled city, and dating from the 17th Century, the charm of the buildings has been enhanced with a respect for maintaining original frescoes in the library and wooden beamed ceilings. This hotel offers 1 restaurant with three different environments, bar, pool-bar, pool, solarium, 1 meeting room up to 40 people, library, concierge desk 24 hours, room service and massage service in a beautiful outdoor terrace ... more less
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