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“The Best Hotel ever”

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Hotel Casa San Agustin
Ranked #3 of 158 Hotels in Cartagena
Certificate of Excellence
Reviewed October 3, 2013

We stayed in this hotel and found everything wonderful, The room was spectacular with its own private pool, the service was exceptional. Cindy our butler was amazing. She helped with everything from tours to transportation.
Andreas helped us with camera problems, and Luis was wonderful and helpful. When we left we felt we were leaving behind family.
Everything was 1st class from the meals both breakfast and a wonderful dinner at Alma Restaurant, to impeccable housekeeping and caring service. WEwill be back hopefully soon

Room Tip: No fitness center
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  • Stayed: September 2013, traveled as a couple
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6  Thank Nancy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this reviewResponded October 5, 2013

Dear Guest

It is a pleasure for us to read your review about your experience in our Hotel. Your comments are very important for our mission to exceed our customers expectations.

We hope to have the pleasure to welcome you again in our Hotel.

Sincerely,

Gustavo Santoscoy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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455 - 461 of 764 reviews

Reviewed October 1, 2013

The perfect experience started 2 days before arriving to the hotel... An email by Sandra, our "butler", asking for personal preferences. The outstanding service at this hotel continued in line... Very helpful in organizing activities, booking restaurants (in spite of having an excellent restaurant at the hotel), and everybody incredibly friendly! The building itself is in the middle of the walled city, in a beautiful old building, the rooms are spacious and elegant. I would guess the owner travelled a lot and implemented several details he would have liked as guest... For example to be able to request the housekeeping via iPad at a certain specific hour, or being able tomhave roomservice at every nice spot in the hotel... Pool, roof rop, sun terrace, ect... It was an excellent experiance, than you to all the team!

  • Stayed: September 2013, traveled as a couple
    • Value
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Thank Till K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this reviewResponded October 5, 2013

Dear Guest

Thank you so much for your kind comments. We are very pleased to read about your great experience in our hotel. it's very important for us to offer the best stay ever to our guests and know that we are doing well it's so motivating.

We hope to welcome you soon.

Best regards,

Gustavo Santoscoy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2013

We are staying at this hotel for 4 nights , when we arrive our room was ready and the staff greet us by our name, the breakfast was wonderful and typical food of the area, the beds are fabulous and we got a room in the 3 floor. With a terrace and alovely view , its been a long time since we did not have this great service and the room and the hotel amenities more than wonderful a Must in cartagena

Stayed: September 2013, traveled as a couple
1  Thank Bellis60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this reviewResponded October 5, 2013

Dear Guest


Thank you very much for your excellent comments. It is a pleasure to know that we are doing our best to satisfy our Guests. Casa San Agustin is committed to providing its customers an unforgettable stay.

Our doors will be always open for you.

All the best,

Gustavo Santoscoy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 28, 2013

From the minute you check in you know that your stay here is going to be something pretty special. The property is spectacular, the service and staff amazing and the atmosphere to die for. We may never leave!

  • Stayed: September 2013, traveled on business
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1  Thank PLSCCB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this reviewResponded October 5, 2013

Dear Guest

Thank you for your time and outstanding comments about your stay in Casa San Agustin. We really appreciate it. Is very important for us to offer the best stay ever to our guests and know that we are doing well it's so motivating.

We all hope to have the pleasure to welcome you again in our Hotel.

Kind regards,


Gustavo Santoscoy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 26, 2013

My fiancé and I stumble with this Hotel in February thanks a storm in NYC, reason why we had to stay a couple of more nights in Cartagena until they re-open the airport. The hotel was just opening then, so it was easy to get a reservation. Immediately we felt in love. The rooms, the design, the food, the smell (yes, the perfume around all the hotel), everything is carefully planned and executed. Also, it’s in the middle of the old city, close to all the things.

I liked it so much, that I decided to propose to my then girlfriend at this hotel last August. They helped me to plan everything. Cindy and Alejandro were great setting everything up for me, white roses, dinner, champagne, a horse carriage… amazing!. Also Rolando, the person that was serving us the day that I proposed, was such a good host.

I am not the kind of person that has or spends time writing reviews, but this is something that I have to do because this place is so cool! I think it deserves the best rating, and this is not so good for me because is going to be harder to get a spot there, but the guys deserve it. Thanks Casa San Agustin for helping me on one of the most important days on my life, and keep the service as you have it right now, soon you will be one of the best hotels in the world.

Rgds,

Jose

Room Tip: Rooms with balconies are preferable
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  • Stayed: August 2013, traveled as a couple
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1  Thank Jose E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this reviewResponded September 28, 2013

Dear Guest

Please receive warm greetings from Casa San Agustin.
Thanks for selecting Casa San Agustin for the second time and for your special occasion. Is very important for us to offer the best stay ever to our guests and to know that we are doing well it's so motivating.

Ours doors are always open for you.

All the best,

Gustavo Santoscoy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2013

One of the best hotels ever! I loved ecerything. Service was great and a special thanks to Nadia, absolutely fantasric. The only criticism: such a classy place with two ladies in thecrestaurant that belong to a red light district. Takes away the classy side. I know they attract clients but in the long run they'll only attract 'those' clients and the locarion will get a bad reputation. I've seen 2 places going that way...

  • Stayed: September 2013
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1  Thank Roberta G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this reviewResponded September 28, 2013

Dear Guest


Thanks for choosing Casa San Agustin as the best option to stay in Cartagena.
We appreciate your kind words and will work on your suggestions looking forward to provide a better service according to all our guest’s comments and advice .


All the best,


Gustavo Santoscoy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2013 via mobile

This is simple: only a little few places on earth are in this league, and thanks to tripadvisor we discovered this outstanding place that we would have never thought possible in Cartagena, hands out the best hotel we've stayed in South America, comparable to Barbados's Sandy Lane hotel but with a colonial Spanish architecture and decor. The service and personal attention is world class, and it's location and overall tourist guiding and day trip planning just made our stay in Cartagena one we will definitely repeat.

  • Stayed: September 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
4  Thank LAVVphoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this reviewResponded September 28, 2013

Dear Guest

Thank you very much for your outstanding comments. It is a pleasure to know that we are doing our best to satisfy our Guests. Casa San Agustin is committed to providing its customers an unforgettable stay.

Our doors will be always open for you.

All the best,

Gustavo Santoscoy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Casa San Agustin

Address: Calle de la Universidad No. 36 - 44 | Centro, Cartagena 130001, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 158 Hotels in Cartagena
Price Range: $358 - $708 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Casa San Agustin 4.5*
Number of rooms: 30
Official Description (provided by the hotel):
Casa San Agustín is a luxury boutique hotel of 20 refined guestrooms and 10 spacious suites in the city of Cartagena de Indias, Colombia. Three colonial homes have been totally renovated and lovingly restored to create the sense of staying in a well-curated and appointed home of a sophisticated best friend. Situated within the historic walled city, and dating from the 17th Century, the charm of the buildings has been enhanced with a respect for maintaining original frescoes in the library and wooden beamed ceilings. This hotel offers 1 restaurant with three different environments, bar, pool-bar, pool, solarium, 1 meeting room up to 40 people, library, concierge desk 24 hours, room service and massage service in a beautiful outdoor terrace ... more   less 
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