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“Beautiful botique hotel in the heart of Cartegena Old Town”

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Hotel Casa San Agustin
Ranked #2 of 153 Hotels in Cartagena
Certificate of Excellence
Bellingham, Washington
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Beautiful botique hotel in the heart of Cartegena Old Town”
Reviewed June 20, 2013

Loved this place. Great location in the middle of the very historic and fascinating Cartegena Old Town. Super staff. Excellent free internet. Nice breakfast included. Architecturally interesting using many of the original walls of the building.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank CWB422
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this review, June 29, 2013
Dear Mr Bellingham

Please allow us to thank you for your excellent comments, it is a pleasure to know that we are doing our best to satisfy our guests.

We hope to have the pleasure to welcome you again in our Hotel.

Kind regards,

Gustavo Santoscoy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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696 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (134)
Date | Rating
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English first
New York, New York, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 17, 2013

My wife and I spent our honeymoon in Colombia and we spoilt ourselves by booking two nights at the Casa San Augustin. We had no expectations upfront but assumed we would get something decent for the money -- we also told them upfront that this is our honeymoon. The room we got was incredible with beautiful furniture, extremely high ceilings, a canopy bed, gigantic bathroom, and, on top, we had a private garden with our own pool! It felt like we had our own private palace. Furthermore, instead of just the agreed upon champagne on arrival they treated us with an amazing and delicious chocolate cake and dozens of roses arranged in beautiful big vases.

Whoever was in charge of the refurbishment did an awesome job: A few old walls and structures were kept as is and have been nicely combined with refurbished and new elements. The main pool is extremely well placed underneath an old arch. The interior design makes perfect sense and fits so well with the surroundings. The attention to detail in this hotel is remarkable. Every little thing has its purpose. Things are arranged beautifully, esthetically, and everything is very extremely clean.

The staff was so great -- super nice, always there (not too invasive though), and so helpful.

We will never forget this experience!

Room Tip: We had the suite on the ground floor with the private pool. So nice - felt like we're in a palac...
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Clemens B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this review, June 29, 2013
Dear Mr Clemens

Thank you so much for your excellent comments.

We are very pleased to read about your great experience in our hotel. it's very important for us to offer the best stay ever to our guests and know that we are doing well it's so motivating.

We hope to welcome you soon.

Best regards,

Gustavo Santoscoy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, New York, United States
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 12, 2013 via mobile

This is our first day here and I cannot say enough about the outstanding architectural beauty of this hotel and its amazing service
personnel. The hotel manager called to ask if they can decorate our room since tomorrow is our son's birthday apparently learning that from reviewing his passport when we checked in!
We had lunch at the hotel restaurant and the food was exceptionally well prepared and presented.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joe A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this review, June 29, 2013
Dear Mr Joe

Warm greetings from Casa San Agustin.

Thank you very much for these excellent comments. It is a pleasure to know that we exceeded your expectations and you enjoyed your stay.

Thank you for choosing our hotel. Looking forward to have you here soon.

Cordially,

Gustavo Santoscoy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
91 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed June 12, 2013

We stayed at the Casa San Agustin for 4 nights in early June. Located within the walls of the Old Town, this is an elegant and beautiful place to stay. The service from all areas; reception, bar, restaurant and house keeping was always friendly and courteous. Our room was very spacious and comfortable. The evening water and dessert treats with the evening turndown service was a nice touch. Thanks to everyone at Casa San Agustin for a wonderful stay!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Guru57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this review, June 29, 2013
Dear Mr Guru57

We really appreciate your kind comments and we are so glad to know that you enjoyed your stay in our hotel. All of our staff is committed in giving an excellent customer service.

We hope to welcome you soon.

Best regards,

Gustavo Santoscoy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 11, 2013 via mobile

The hotel, its setting and location was really beautiful...

The rooms were fab and staff really friendly..

But, having read the reviews left previously, I was expecting something extraordinary and while the place is lovely I don't think the experience matched up to the reviews I read.

Recommendations for bars and restaurants were just okay and often the water jugs around the hotel were empty. Again really only small things but things I didn't expect from previous reviews.

I don't want this to sound in anyway harsh but having read previous reviews I felt our experience was slightly different to what other travellers wrote.

Again would definitely recommend the hotel to friends but would tell them to go not knowing what to expect and they will be blown away!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank FeathersLucey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this review, June 29, 2013
Dear Mr(s) Lucey

Thanks for your words about our Hotel and your experience with us.Your comments are very important for our mission to exceed our customers expectations.

We hope to welcome you again in our Hotel.

Sincerely,

Gustavo Santoscoy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
Reviewed June 9, 2013

You could not hear a No from the staff. Anything you asked they would accommodate one way or another. They would never say no. From the doorman to the ladies at the front desk, to the girls serving you at the breakfast, to the guy bringing you the luggage, everyone is trained to treat you like royalty. A true boutique hotel. They know your name and what you are there for. On top of the outstanding service, the beauty of the hotel, the comfort of the bedrooms and the amazing food and drinks make this hotel the number one in Cartagena. I don't think i can stay anywhere else when I return. Congratulations and keep it up. You will make the others hotels raise the bar a bit.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sergiol616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this review, June 29, 2013
Dear Mr Sergio

Thank you for your excellent comments.

Casa San Agustin is committed to providing its customers an unforgettable stay and make them feel at home.

We hope to welcome you again in our Hotel.

Sincerely,


Gustavo Santoscoy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 31, 2013

Husband and I had a positively enchanting 4-night stay here in April. Every last design detail is impeccable, from the bathroom finishes to the furniture to the poolside lanterns to the centuries-old historic wall that the hotel was built around and the open-air structure of the lobby and pool area. The breakfasts were delectable (try the arepas de huevo!), along with the hotel restaurant. We tried so many different restaurants while we were there, but concluded that the very best was right where we were staying. The hotel staff were top notch, very kind, efficient, and highly competent in their services. The owner was also on site a lot during our visit -- he was so friendly and down to earth that we initially thought he was just an amiable fellow traveler. The hotel location was also in a prime central spot in the Walled City and is right next door to the Juan Valdez coffee shop, which offers the perfect refreshment after a meandering stroll around town. Highly recommended! You can't go wrong with Casa San Agustin.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank weepingstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this review, June 13, 2013
Dear Weepingstar

Thanks for your kind words which make us keep working hardly to exceed and provide a better service everyday.

We hope you can come back soon and give you a warm welcome.

Sincerely,

Gustavo Santoscoy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Casa San Agustin

Property: Hotel Casa San Agustin
Address: Calle de la Universidad No. 36 - 44 | Centro, Cartagena 130001, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 153 Hotels in Cartagena
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hotel Casa San Agustin 4.5*
Number of rooms: 30
Official Description (provided by the hotel):
Casa San Agustín is a luxury boutique hotel of 20 refined guestrooms and 10 spacious suites in the city of Cartagena de Indias, Colombia. Three colonial homes have been totally renovated and lovingly restored to create the sense of staying in a well-curated and appointed home of a sophisticated best friend. Situated within the historic walled city, and dating from the 17th Century, the charm of the buildings has been enhanced with a respect for maintaining original frescoes in the library and wooden beamed ceilings. This hotel offers 1 restaurant with three different environments, bar, pool-bar, pool, solarium, 1 meeting room up to 40 people, library, concierge desk 24 hours, room service and massage service in a beautiful outdoor terrace ... more   less 
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