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Atlantic Lux Hotel
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Reviewed February 17, 2014

We stayed here several days. The value and pricing was better than competition when we went during new years, a very high season. Hotel was pretty clean. The visuals of the place are ok, but not always functional. The lobby area had a leak constantly dripping water, from the swimming pool on the floor overhead. When we checked out, for a road trip, we left reservations for the next day coming back. This was not properly coordinated by internal staff, and when we arrived 2am, we were tired, and found out our reservations were not available, and hotel was full. All of boca grande was full for the season. We were not able to find shelter until about 6am. Calling for items to reception, or room service, took an extremely long time. I think the staff was not able to handle a full hotel, and everything, including our stay there suffered because of this.

  • Stayed: January 2014, traveled with friends
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1  Thank bigone2k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtlanticLuxHotel, Director de Relaciones con Clientes at Atlantic Lux Hotel, responded to this reviewResponded March 14, 2014
Google Translation

Estimado huésped:
Para nosotros es muy importante saber su opinión con respecto a nuestros servicios. Es por esto que todas las sugerencias realizadas son tomadas y corregidas para ofrecer siempre a nuestros huéspedes un excelente servicio. De ante mano, gracias por su comentario y por habernos dado el gusto de atenderlo.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2014

This is a very simple, modern hotel. Service was good. Zero points for atmosphere but if like us, you were stuck for somewhere to stay, I would recommend. Clean, good service, pool - I would say the pool is better than in the photo.

My advice to them - lose the Casino - it is not a casino but just some gambling machines. Improve the bar as it is hopeless and sort out breakfast - food is fine but it was mayhem! We were there at a very busy time.

Room Tip: The higher up the better.
  • Stayed: January 2014, traveled as a couple
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Thank RogerMcElroy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 21, 2013

This was a family trip, we reserved 1 triple bedroom and 1 double bedroom.
Amenities are fairly descent, nice restaurant option, casino, gym, and a pool which doesn't look like the one in their website.
Looks like they have upgraded the place, looks modern contemporary, offers excellent location just one block from the beach, walking distance to restaurants and shops.
Staff is friendly but lack a bit of more knowledge.
Overall this hotel offers a great experience, comfort, descent service, great location.
You can grab a cab to the wall city for about $6000 pesos US$3
The only negative experience I had is that we lost one of our hotel keys and they charged us about $25,000 US $13.
Everything else was great.

Room Tip: Rooms with balcony top levels.
  • Stayed: December 2013, traveled with family
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1  Thank hotel_aficionado2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 18, 2013

I stayed at the atlantic lux hotel in Oct 2013 for 2 nights - overall great experience! Safe, easy location, walk anywhere. Hotel room was very clean and had nice balcony. Staff helpful (I was traveling alone so they gave great advice) and breakfast was great.

  • Stayed: October 2013, traveled solo
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1  Thank NatalieACullen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 27, 2013

I've stayed in Atlantic Lux Hotel at Cartagena and enjoyed it all: From the kindness of the attendants (they really try to help you in whatever you need) to the next door Casino (which is not like the US ones of course but is really enjoyable). Despite room's simplicity, it was comfortable enough for relaxing in this beautiful city.

  • Stayed: October 2013, traveled on business
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2  Thank HumbertoOkubo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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