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“Perfect place for a family reunion!”
Review of Hotel Caribe

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Hotel Caribe
Ranked #34 of 156 Hotels in Cartagena
Certificate of Excellence
Reviewed August 17, 2014

This place is so nostalgist. Its very well kept considering it's super old. It's like a landmark in Cartagena.
The rooms were very very very nice. I think we stayed on the new section. The buffet breakfast was delicious and had lots to choose from. Service was impeccable there.
There is a beauty salon on site where a got my hair done. The lady was very nice and also very good. It was convenient to do it there.
I traveled with my husband but we attended a wedding so my whole family was there and I loved the fact that the hotel was very spacious.

We had a big table every morning we had breakfast and also had couple of pool bed to accommodate everyone.

Im so glad we stayed here. It has a very relaxed vibe.

Room Tip: Stay in the new section. Rooms are beautiful : )
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  • Stayed: September 2013, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank SunyEllie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dpto_RRPublicas, Director de Relaciones Públicas at Hotel Caribe, responded to this reviewResponded August 18, 2014

Thanks for your comment.
Really have you and your spouse been an icon of the city with 70 years of history and being the first city Hotel constitutes an architectural and historical gem.
Its halls has spent much of the national and international hstoria conditioning with new trends hotel retains its lovely green area where animals roam and live with all the guests deer, bambies, peresosos bears, toucans.
excellent come to rest with family or for business also offers nine meeting rooms.
We hope you join us for an upcoming opportunity.

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293 - 299 of 1,485 reviews

Reviewed August 15, 2014

Caribe did not make a great first impression as some of the older rooms are a little dark and unwelcoming. We asked to move room and were given a more comforable room with an good view which was more modern and more welcoming.

The hotel pool area is good, kids game room is good, beach access is good.

The hotel staff are friendly, polite and helpful- we'd stay here again.

Stayed: August 2014, traveled with family
Thank Ditchfieldortiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dpto_RRPublicas, Director de Relaciones Públicas at Hotel Caribe, responded to this reviewResponded August 25, 2014

We really appreciated your comments and also we are glad that you had such a great experience with us.
Quite a bit We have been renovating our hotel when it comes to the hotel industry, our great location allows our guests to stay near shopping malls and as well being near the ocean zone gives us a different charm.
Our venues allows you a great place to relax and enjoy our swimming pool.

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Reviewed August 6, 2014 via mobile

we had a very good experience in this historical hotel in Cartagena. There is a very nice and big pool amazing park with plants and little animals. Good rooms and security. To go to the center of Cartagena you need to take a taxy the journey is 20 minutes.

Stayed: December 2013, traveled with friends
Thank luckydayontheroad2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dpto_RRPublicas, Director de Relaciones Públicas at Hotel Caribe, responded to this reviewResponded August 12, 2014
Google Translation

Gracias por su comentario ,nos agrada que haya tenido una agradable estadía y haya podido disfrutar de la calidez de nuestro servicio y de las comodidades de este icono cartagenero que renovado y acondicionado con las últimas tendencias hoteleras sigue siendo uno de los Hoteles más emblemáticos de la ciudad ,
Anchos pasillos , hermosos jardines y espacios que invitan al descanso son entre muchos otros lo que compone la oferta del Hotel, sin contar lo que usted anota su excelente ubicaciòn , pues a pocos metros puede encontrar centros comerciales , almacenes y restaurantes.
Esperamos que regrese en una próxima oportunidad .

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Reviewed August 4, 2014

This hotel is absolutely stunning, and you pay for the privilege to stay here - it's by no means cheap. For the price, you do not get what you pay for. First of all, there was no hot water in my room and the issue was not resolved - i was told it was due to a water heater problem. This to me is unacceptable for the price we paid, so we were compensated with a free meal, but still I would have prefrred to have hot water during my stay than a free lunch buffet. Also, the air conditioning in our room was very weak, and no thermostat, but turned up to high and it was still not strong.

The pool is gorgeous, but the staff sit around and don't bother picking up people's plates after they've finished eating, letting empty bottles and cups float around. There are really cool animal that walk around the grounds (toucans and reindeer), making for a really unique experience, but the toucans are a nuisance - trying to steal your food, and defacating all over the pool area. If you are going to provide food services and have wild animals wondering around the pool area, great, but get your staff to be more detailed and devote some time to cleaning up after the animals and the empty plates.

Finally, the staff were friendly but disorganized and inconsistent. I didn't feel like they knew what was going on when i asked them questions about services and my bill. They seemed clueless at times (and I speak fluent Spanish, so it wasn't a language issue).

EN ESPANOL (resumado)
El hotel está bien bonito, y hay que pagar mucho para el privilegio de quedar allí. Pero el precio que pagas no vale lo que recibes. No había agua caliente en mi cuarto, y el aire acondicionado no funcionó bien. Luego el patio de la piscina estaba muy sucio, con platos sucios y botellas vacias soplando en la brisa. Las mascotas toucanes son cheveres, pero hacen popo en todo y te roban la comida y bebida. Si van a tener estos animales libres en el patio, el personal necesita estar pendiente cuando se ensucian el alrededor - y también para retirar los platos de los huespedes.

En fin, el personal fue un poco perdido en el sentido que les hice preguntas y me miraron como no entendian nada, o fueron confundidos. Habia mucho desorden en cuanto a nuestra reserva y la cuenta. Me demoré mucho en explicarles la cuenta y porque no cobrarnos dos veces! Ojo con eso - si no hubiera guardado los recibos, me cobrarán 2 veces!

De cinco estrellas, yo esperaba más!

Room Tip: The newer part of the hotel is not historic, and even though it's "newer" it didn'...
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  • Stayed: August 2014, traveled with family
    • Location
    • Rooms
    • Service
1  Thank caroline c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dpto_RRPublicas, Director de Relaciones Públicas at Hotel Caribe, responded to this reviewResponded August 12, 2014

Dear Madam
We thank you for your comments.
We would like to express our apologizes for any inconvenience you may had during your staying in the hotel concerning the A/C system as well the hot water supply.
Since 2013 the hotel has improved its the A/C system purchasing a brand new equipment and this year we have been changing any fan coils in the rooms,
As well we had checked the hot water supply problem and we assumed it should have been any power malfunction, the one did not cause any problem in the normal operation when it comes to this matter.

We are more than happy knowing that our tucans as well other animals such sloths and deers are surrounding in the hotel and they are part of our mini zoo being such attraction not even for adults but also for children, but we will follow up their way of moving in the hotel in order to not have any inconveniences.
For any other guests.

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Reviewed August 3, 2014

The beaches are not really that nice in Cartagena but if you’re set on staying by the beach than Hotel Caribe is the place to stay. The hotel grounds are massive and there is a nice pool and restaurant. Though the rooms are a little shabby.

As far as restaurants and shopping goes, there isn’t a whole lot around. There is a strip close by but you’d probably be better off taking the 15 minute taxi ride to the Old City. I did have a couple fun nights at the Bogotá Beer Company, which is located close by.

The hotel got a bad rap because it was where Obama’s secret service agents got into trouble a couple years ago, though, I thought it was pretty nice and enjoyed my stay.

  • Stayed: July 2014, traveled with friends
    • Value
    • Sleep Quality
    • Service
Thank LarryNY7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dpto_RRPublicas, Director de Relaciones Públicas at Hotel Caribe, responded to this reviewResponded August 5, 2014

We Thank you for your comments and your positive rating.
We are delighted that you had a good stay in this Republican architectural jewel from 1945`s.
Despite its permanent renovation the caribe Hotel keeps its Colonial building in its wide corridors, comfortable rooms and its beautiful and lush gardens where you can see walking by such animals like sloths, toucans, iguanas like if you were in a mini zoo, even if you come with your family our rooms located on the first floor of the Colonial building will allow you to enjoy the space and a good taste.
As complements its service with an excellent location, and when the evening comes our guests can enjoy to go for a walk ,finding fine stores, restaurants and shopping malls along the costal zone.
On the beach side in front of the Hotel as you mentioned ,we have a place to relax, Sun bathing or even take a dip on the shores of the Caribbean.
We hope to see you in your future vacation plans.

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Reviewed August 2, 2014

The Colonial Style Hotel looks very small in the neighborhood of all the high rised modern buildings, but it has its own charme. The garden and the pool area are perfect areas for relaxing.
The facilities are a little bid old; the rooms need comprehensive upgrade in order to fulfill 5 Star standard. But, the prize is very fair: 130 USD for a double bed room including buffet breakfast; the prize level is the main reason for my 4 Stars Evaluation!
The hotel offers a private area at the beach, which has the charme that the beach sellers cannot enter and disturb permanent - the beach itself is not a caribic dream, but this is the case for all beaches in Cartagena!

Room Tip: "garden view" rooms are cheaper and not loud, but if you prefer sea view.....
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  • Stayed: July 2014, traveled with family
    • Location
    • Rooms
    • Service
1  Thank winni_the_pooh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dpto_RRPublicas, Director de Relaciones Públicas at Hotel Caribe, responded to this reviewResponded August 4, 2014

Dear Sir,
Being the first hotel that had the city and keeping an emblematic and Republican style the Caribe Hotel makes, a big difference in this area of the city, embedded as you rightly describes it located in the middle of giants moles of cement keeps the most beautiful of Cartagena's half century, with wide corridors, spacious rooms and lush gardens where passes by animals such as native of the region called maria mulatas, deers ,sloths, toucans among the areas that unites its three buildings, along the costal zone of the Caribbean . as Part of our continuous improvement plan is to work in renovating our rooms.
We would like you that in your next visit has the chance for us to show them and as well enjoy them but remember everything that we offer to you and all our guests is to have the best experience ever.

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Reviewed July 27, 2014

this is an hotel where no body should go
they are charging you twice
there is no way to discuss, even if you show them the proof of payments
they are unfriendly, and aggressive
these people are not respectful of customer, you do not get any notice
they are even charging you of the bottle of water in the bathroom, without information.
never pay in advance, this hotel is not managed
the swimming pool is dirty, the bathrooms are old
DO not go there, there are plenty of hotels in Cartagena

  • Stayed: July 2014, traveled with family
    • Location
    • Rooms
    • Service
Thank laurent19642014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dpto_RRPublicas, Director de Relaciones Públicas at Hotel Caribe, responded to this reviewResponded August 4, 2014

Dear Sir,
Rather than anything, we would like to express our apologies for any misunderstanding you may had during your stay, we really regret that you feel you had a bad experience with us.
Concerning the inconvenience, we want to inform you that we are especially carefully with payments that our guests have made to apply them when it comes to reservation procedures.
In the specific case one of the reserved room should had been cancelled through the on line channel as well through the hotel directly which it failed and after verified it and emailed the online channel is when we really solved this issue. we understand that checking the charges could have generated delay in your departure but having made the payment completed ,This could not happened.
The bottle water placed in the bathroom and charged to your bill ,it is an item that we have available and convenience for our guests and it has a minimum cost the one listed with a label on the bottle,
We really appreciated your comments.

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Additional Information about Hotel Caribe

Address: Carrera 1 No. 2 - 87 | Bocagrande, Cartagena 130010, Colombia
Phone Number:
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 On the Beach Hotel in Cartagena
#13 Family Hotel in Cartagena
#19 Business Hotel in Cartagena
#20 Luxury Hotel in Cartagena
#23 Romantic Hotel in Cartagena
Price Range: $102 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Caribe 4*
Number of rooms: 363
Official Description (provided by the hotel):
Set outside the old city on the beaches of Bocagrande, Hotel Caribe, a certified ¨National Monument¨, was built in 1941 and still maintains its original five-story, 99-room Colonial structure. The resort has since added two modern buildings making it the largest hotel in Cartagena.It has 363 rooms with ocean or hotel garden-views (16 of which are wheel-chair-friendly), 4 restaurants, 10 conference rooms, a mini-zoo, tennis courts, a semi-Olympic – sized pool as well as one for the kids. The Caribe Hotel offers a first class service with lot facilities. The Caribe Hotel with three buildings and 363 rooms is considered one of the most traditional Hotel in the city, with an area of 35,000 m2 of exotic tropical trees and gardens, 5,000 being devoted to ample beaches and 30,000 to Hotel facilities. The majestic structure of the Hotel Caribe, surrounded by palms and exotic gardens, rises from the heart of Bocagrande. The Hotel has 363 rooms with different lodging options to make your stay an unforgettable experience, additional offers the finest recreational and sports facilities. We provide our guest an incredible variety of gastronomical possibilities, from the most sophisticated international cuisine to exquisite typical dishes and snacks. Our Guest may select the Catalina Restaurant, Oh Caribe bungalow, Punta Icacos garden and the pool area with a scenario for folklore reviews and theme parties. In regard to congresses, seminars, and conventions the Caribe possesses a magnificent infrastructure that includes ten meeting rooms. ... more   less 
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Also Known As:
Caribe Hotel Cartagena

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