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“Nice hotel, but beware of that 3rd person charge!”

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Charleston Cartagena Hotel Santa Teresa
Ranked #16 of 153 Hotels in Cartagena
Certificate of Excellence
Mexico City
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Nice hotel, but beware of that 3rd person charge!”
Reviewed July 22, 2005

I've stayed in this hotel 3 times. It has an ideal location and a great plaza in front. Cartagena is maybe my favorite city in the world, and this hotel puts you in a location to walk around and enjoy. I experienced quite good service and recommend Raphael, one of the bellhops who gave us good touristic advice as well. The buffet breakfast was good and included some unique items like kibbe (Lebanese beef patties). On the downside, the rooms are just average - large, but average, and our phones did not work most of the time, even for room-to-room calls. The thing that left me most upset, however, was the charge for a third adult - SIXTY FIVE DOLLARS - plus tax and breakfast not included! We had an especially good deal, at $115/night including breakfast, but I still found this $65 charge for a person who adds little additional cost for the hotel, to be excessive. I've heard of $10 or $20 but never $65. And then they have the nerve to make the person pay for breakfast. So, this hotel can work if you are less than 3 people and can get a deal of $150 or less, but otherwise there may be better options.

  • Stayed July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank MotownMexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Lisbon, Portugal
Level Contributor
476 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 409 helpful votes
Reviewed May 7, 2005

this hotel is a 5 star hotel with make up. service is terrible. beautiful hotel, but with 3 star service. staff could care less if you are there. in fact, when i first checked in they suggested i go to the sofitel santa clara which i highly recommend if you want a better hotel. the rooms here are nothing shy of a holiday inn. for 5 star hotel you receive no service. none. it takes forever for your request to be made, and only if you call again. do not be fooled! this hotel was such a disappointment i cut my trip short by three days. i wanted to escape. goodluck.

  • Stayed May 2005
    • Value
    • Rooms
    • Cleanliness
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Helpful?
11 Thank A M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Charleston Cartagena Hotel Santa Teresa

Property: Charleston Cartagena Hotel Santa Teresa
Address: Carrera 3 # 31-23 | Centro Plaza de Santa Teresa, Cartagena, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Business Hotel in Cartagena
#8 Spa Hotel in Cartagena
#11 Luxury Hotel in Cartagena
#19 Family Hotel in Cartagena
#31 Romantic Hotel in Cartagena
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Charleston Cartagena Hotel Santa Teresa 4.5*
Number of rooms: 89
Official Description (provided by the hotel):
Hotel Charleston Santa Teresa is located whithin Cartagena's walled city, a UNESCO World Heritage site. With a privileged location that is blocks away from the Cartagena Convention Center and just minutes away from the contemporary city, the history, flavor and mystique of Cartagena are all found here, at our hotel. ... more   less 
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Also Known As:
Charleston Hotel Cartagena
Hotel Santa Teresa Cartagena
Santa Teresa Cartagena

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