We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Pretty Disappointing - Not worth the extra you'll spend to stay here” 3 of 5 bubbles
Review of Charleston Cartagena Hotel Santa Teresa

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Charleston Cartagena Hotel Santa Teresa
Ranked #20 of 148 Hotels in Cartagena
Certificate of Excellence
Okotoks, Canada
Level Contributor
41 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Pretty Disappointing - Not worth the extra you'll spend to stay here”
3 of 5 bubbles Reviewed August 2, 2012

We've just returned from a 5 night stay at the Charleston. I was in Cartagena for a convention and thought I'd spluge a little and stay in what was supposed to be the best hotel in town. I'm not a very demanding guest, but so many things went wrong it's clear there is a systematic problem with this hotel. Four examples:

1) On check-in we arranged for two tours and was told we'd be contacted about details. The first one went off without a hitch, but we were never contacted about the second one. By the time we asked, all spots were taken. As a result, we missed a full-day trip to the Rosario Islands.

2) The air conditioner in our room caught fire and belched black smoke into the room. The smell made the room uninhabitable and lingered in our clothes for days. The hotel wasn't very concerned about moving us to another room, (after a mechanic fix the A/C of course). We had to wait an hour in the lobby before moving to the first alternative, which wasn't as good as the original (didn't have a desk I could work at). I then suggested an upgrade might be in order for our troubles. They moved us to just another standard room (which at least had a desk, but no desk chair). Lost three hours messing about, what with waiting and packing and unpacking again. An excellent hotel wouldn't have made it clear they were sorry for our inconvenience and wanted to make sure we felt taken care of. They didn't and we didn't.

3) The laundry didn't return a good shirt that I sent to them for cleaning. When I asked if they could find it and return it to me, they said they would, but never even got back to me with a 'sorry, we can't find it.'

4) It wasn't uncommon to get a long way into breakfast before getting one's coffee or orange juice. Once morning I ate my breakfast and left without ever being offered something to drink.


It's a lovely hotel and it's nice to be able to stay inside the old walled city. But while the hotel building and location may be 5-star, the service certainly isn't. The staff seem overwhelmed and undirected, (even though the hotel was nowhere near full when we were there). As we checked out, the couple in front of us were dealing with their own issues with the hotel, which seemed to involve having asked for a quiet room and being given one facing the noisy plaza next door instead. Again, 3-star service. And there are lots of hotels in Cartagena that will give you that for US$150 less per night.

Just to add some positives here. We left a moderately expensive pair of earrings in the room safe when we changed rooms, and they were brought to our new room by an honest chambermaid. And the breakfast buffet is very, very good.

Saludos cordiales,

Gary

Room Tip: Rooms on 5th floor have the pouding of feet audible, presumably from children running around on the...
See more room tips
  • Stayed July 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Shortstop44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

548 reviews from our community

Traveler rating
    346
    124
    41
    21
    16
See reviews for
88
217
29
97
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
5 of 5 bubbles Reviewed July 13, 2012 via mobile

The bar at the first floor of the hotel (it's actually outside the hotel, on the square) is great for a drink before the nightlife in Cartagena... They have all kind of cocktails and a delicious mojito! Usually on weekends they have a music group performing live, step by and see if the mood is right for you!

  • Stayed July 2012
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank Monomac69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lima, Peru
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed July 9, 2012

This hotel is in THE best place of Cartagena, right by the main square, next to all the best bars and stores of the "walled city". They own an outside terrace where they serve food and drinks that is gorgeous at night, and the rooftop pool is just great. The rooms are specious and the service excellent. The hotel is adequately priced for its value, so it's a not a deal by any means, but few places fulfill all the √s that this pretty hotel does.

  • Stayed August 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Omarcitus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenos Aires, Argentina
Level Contributor
51 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed May 30, 2012

probably the best location in cartagena. staying there is like living in the 17th century, but with 5 stars quality. Original art, thick walls, a pool in the roof with an amazing view to the walls and the caribbean sea, what else?

Room Tip: Breakfast in the "patio republicano" is ten times better than in the roof with the pool...
See more room tips
  • Stayed April 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank gus0101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Lakes, Florida
Level Contributor
62 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed April 21, 2012

The hotel has a great location in Cartagena inside the walled city and all within walking distance to clubs, nice cafes and restaurants with a very Spanish colonial feeling among the balconies in the stretched streets, filled with vendors and nice Colombian folklore. The rooms are very nice and spacious with a great big bathroom although the shower wasn’t so strong. The room service was very slow but the breakfast buffet was amazing and large enough to last you until dinner. The spa is really a must to avoid, as I believe the personnel need more training at their craft. The hotel pool is on the roof and has an amazing view of the city especially at night! Make sure you have some coco loco by the pool as it’s a nicely refreshing cocktail. The staff is very helpful and accommodating at all times. If you want to travel to Boca Grande it’s a five-minute ride on a cab or ten minutes on the bus - all very safe. We booked a trip to Playa Blanca through the hotel. Now that was crazy and disorganized. If you opt to do this, pack some food since the food they offer at the beach it’s not the best.

  • Stayed May 2011, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 4theluvoflife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portage, Michigan
Level Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed April 8, 2012

We stayed three nights at Santa Teresa and loved it. The pool is a life saver in this hot, humid climate. It was always breazy up there and the views are lovely. The hotel is well located, safe and very clean. The beds were big and comfortable and the shower may be the best in any hotel we have stayed in. Breakfast was included and was outstanding. My children said that they would like to live at Santa Teresa. We will definately chose this hotel next time we are in Cartegena.

  • Stayed April 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ozkzpp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
36 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed April 7, 2012 via mobile

How can you go wrong with this chain? Great hotel, but the service is typical of the Caibbean laid back attitude -- nothing wrong with it, just trying to manage expectations.

Stayed March 2012
Helpful?
Thank Leavingonajetplane21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cartagena hotels
0.6 mi away
Sofitel Legend Santa Clara
Sofitel Legend Santa Clara
#5 of 148 in Cartagena
4.5 of 5 bubbles 1,743 reviews
0.6 mi away
Bastion Luxury Hotel
Bastion Luxury Hotel
#7 of 148 in Cartagena
4.5 of 5 bubbles 786 reviews
0.6 mi away
Hotel Casa San Agustin
Hotel Casa San Agustin
#2 of 148 in Cartagena
5.0 of 5 bubbles 658 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
San Pedro Hotel Spa
San Pedro Hotel Spa
#3 of 148 in Cartagena
5.0 of 5 bubbles 391 reviews
0.1 mi away
San Lazaro Art Lifestyle Hotel
0.8 mi away
Casa Pestagua Hotel Boutique, Spa
Show Prices
Show Prices
Show Prices

Been to Charleston Cartagena Hotel Santa Teresa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Charleston Cartagena Hotel Santa Teresa

Property: Charleston Cartagena Hotel Santa Teresa
Address: Carrera 3 # 31-23 | Centro Plaza de Santa Teresa, Cartagena, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Business Hotel in Cartagena
#8 Spa Hotel in Cartagena
#12 Luxury Hotel in Cartagena
#19 Family Hotel in Cartagena
#31 Romantic Hotel in Cartagena
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Charleston Cartagena Hotel Santa Teresa 4.5*
Number of rooms: 89
Official Description (provided by the hotel):
Hotel Charleston Santa Teresa is located whithin Cartagena's walled city, a UNESCO World Heritage site. With a privileged location that is blocks away from the Cartagena Convention Center and just minutes away from the contemporary city, the history, flavor and mystique of Cartagena are all found here, at our hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, TravelClick, Despegar.com and Jetsetter so you can book your Charleston Cartagena Hotel Santa Teresa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Charleston Hotel Cartagena
Hotel Santa Teresa Cartagena
Santa Teresa Cartagena

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing