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“Good for beach and city too” 4 of 5 bubbles
Review of Hilton Cartagena

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Hilton Cartagena
Ranked #29 of 148 Hotels in Cartagena
Certificate of Excellence
Prague, Czech Republic
Level Contributor
76 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 256 helpful votes
“Good for beach and city too”
4 of 5 bubbles Reviewed July 18, 2013

We found the hotel a good value on HHonors cash and points rate opposite to regular rate. Location is about ten minutes cheap cab ride from old town and right on the beach. We have been offered upgrade to executive room but refused after seeing it as standard rooms are much nicer, renovated, with window which opens opposite to executive one. Bed very comfortable. Executive lounge did not impressed us and we did not make much use of it. Main restaurant offers very good breakfast as well as tasty and fresh meals from a la carte menu during the day. There is also buffet which we did not try as we were not so hungry in hot weather. Pools are also nice and not crowdy. Service polite and helpful with all the requests. We were very happy choosing this Hilton.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank travelalot2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinod A, General Manager at Hilton Cartagena, responded to this review, July 19, 2013
Dear guest,

We re very pleased to know that you had such a good time at Hilton Cartagena.

It is good to know that you enjoyed the food at the Restaurant and the warm service offered by our team members, I will personally share this message with them.

Thank you very much for choosing us, we are looking forward to receiving you again.

Kind regards,


Vinod Agarwal
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,919 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (136)
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English first
Hamilton, Bermuda
1 review
4 of 5 bubbles Reviewed July 15, 2013

Very good service, rooms, facilities and very reasonably priced.......if it only were inside the old part of Cartagena (sigh!!). The hotel itself is quite nice with much latin and happy flavour, but one needs to go to the old part of the City to have real fun. But it is not far away from the hotel, so it is a short trip and not much fare money involved. THe staff are first class in service from the front desk, through the restaurants and bar, to the consierge, bellboys and maids, etc., all with a ready smile and extreme politeness.

  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Eduardo F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinod A, General Manager at Hilton Cartagena, responded to this review, July 16, 2013
Dear Eduardo,

It is very nice to hear from you and your last experience in our property, your comment is valuable for us and we are pleased that the service offered by our team members and facilities exceed your expectations.

The hotel is not in the old part at the city but we really think that this is a positive thing when it comes to rest and relax after an exciting day.

We will be looking forward having you again as our loyal guest.


Sincerely,


Vinod Agarwal
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed July 9, 2013

The Hilton brand is trustworthy. This hotel gives you huge rooms with very nice views to the beach. The bathrooms are very luxurious. This is the type of hotel to go to if you want to impress your new girlfriend or kids and only if you are planning on using the huge pool, the tennis courts, the beach side and/or do not care about the colonial buildings or trying as many restaurants as you can.
The restaurants are totally overpriced, but again, if what you want is to minimize motion and have the money, go for it.
The hotel is far away from the nice restaurants of the old city. By far away I mean a 10 minute taxi ride (~3 or 4 dollars each way). So if you are into visiting the colonial walled/old city, walking around looking for new and nice restaurants, I'd suggest you look somewhere else. Still, I saw a lot of americans having a good time by just staying in the pool bar with a drink in their hands. So it really depends what you are looking for.

Bottom line: stay here if you are desperately needing some pool, fancy time with your kids or you want to have a vacation with minimum physical motion. Again, the rooms, bathrooms and beds are huge and fancy.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mauricio R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinod A, General Manager at Hilton Cartagena, responded to this review, July 11, 2013
Dear guest,

Thank you very much for your message, we really appreciate your feedback about our services and facilities. It is good to know that our guest rooms offer a pleasant experience and you had a good time.


It is nice to know that you recommend us to visitors looking for a nice experience in Cartagena.


Kind regards,


Vinod Agarwal
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed July 7, 2013

We visited Cartagena to attend a friend's wedding and stayed at this Hilton for 3 nights. Check-in was very easy and most of the staff spoke english well. The best part of this hotel was the pool complex (several large pools with different depths separated from each other to allow for a lot of privacy) although the hot tubs didn't seem to be working. The rooms were spacious and clean, looked recently renovated, and the views were amazing- overlooking all of boca grande and right on the water. It's also very safe with a lot of security around the premises. We ate lunch one day at the buffet which was average at best and a bit overpriced (~$30pp), food in the old city was much tastier and cheaper. Another gripe was the lobby, it was relatively small for a hilton and was always crammed with people. You'll also need to take a taxi to the old city, it's about 10 min and roughly $5 each way. For the price we paid, this hotel was clean and comfortable, but if you're willing to dish out more I'd recommend staying in the walled city.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank travelbud30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinod A, General Manager at Hilton Cartagena, responded to this review, July 11, 2013
Dear Guest,

Thank you very much for your message and for sharing your experience about your last stay at Hilton Cartagena.

We really appreciate your feed back, as it help us to improve every day, we have taken notes about your comments on the prices for the buffet, please be sure that our prices are very competitive and according to the quality of service we offer.

About the lobby área, let us share with you that the hotel has a high percentage of occupancy most of the time as we manage a lot of groups and also social events, that´s why the lobby área is having a people during the check in and check out time. Please be sure that all the details you mention in your message are very important for us.

Looking forward to having you again as our loyal guest.


Regards,


Vinod Agarwal
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ft. Lauderdale, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 4, 2013

Less than a 3 hour plan ride from South Florida, Cartagena offers a picturesque visit to a historic walled city, a chance to experience the kind hearted Colombian people and one of the best Hilton Hotels in the world, located on a peninsula with views of the city and ocean. This place is the secret vacation spot most of America doesn’t know about.

  • Stayed June 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinod A, General Manager at Hilton Cartagena, responded to this review, July 5, 2013
Dear guest,

It is great to read your wonderful comment about Hilton Cartagena,your appreciation of our facilities and services has a huge meaning and move us to continue working to provide positive experiences to our customers.

We hope to be of service to you in the near future.


Truly yours,


Vinod Agarwal
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Camarillo, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 4, 2013

A good stay overall. Breakfast is expensive, but food is very good. The location is good (not too noisy, but not too far from the sights). Would like to have a breakfast with more options other than buffet. Expensive, but safe, clean, modern hotel.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank stephen c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinod A, General Manager at Hilton Cartagena, responded to this review, July 5, 2013
Dear Stephen,

Thank you very much for choosing to stay in our property during your visit to this beautiful city.

We are pleased that you had a fantastic time in our property and you felt safe in a comfortable and modern environment.

As you mentioned in your message our food good and this is one of the services our guest enjoy the most , we offer very competitive prices according to the kind of service we deliver.

We welcome you to enjoy more of our hotel and city at anytime!

Best regards.


Vinod Agarwal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed June 29, 2013 via mobile

Great hotel with nicely renovated rooms. Nice Ocean view rooms and great pool. The only thing I would have to say about the hotel is that the food is a bit overprice, but I guess since its Cartagena, where is very expensive, there isn't much to do.

  • Stayed June 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank K1000BT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinod A, General Manager at Hilton Cartagena, responded to this review, July 2, 2013
Dear Kamil,

Thank your for taking the time to write this review about us, and for choosing Hilton Cartagena as your place to stay during your last visit to this beautiful city

It is very nice to know that you enjoyed our guest rooms and services. We have taken special attention to your comments about the prices for the food. Our promise is to offer the best price considering the market conditions and the product that we offer.

We are looking forward to receiving you again,

Sincerely


Vinod Agarwal
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Cartagena

Property: Hilton Cartagena
Address: Avenida Almirante Brion | El Laguito, Cartagena 130001, Colombia
Phone Number:
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Cartagena
#9 On the Beach Hotel in Cartagena
#10 Family Hotel in Cartagena
#12 Spa Hotel in Cartagena
#18 Luxury Hotel in Cartagena
#26 Romantic Hotel in Cartagena
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Cartagena 4.5*
Number of rooms: 341
Official Description (provided by the hotel):
Appreciate Caribbean costal living at the Hilton Cartagena Hotel. All 341 guest rooms and suites face the ocean at this Colombia beachfront hotel. Stay in the Executive Tower and enjoy Executive Lounge access, located on the tenth floor, boasting panoramic views of the city. Sip an ice-cold beer or tropical juice from the Pool Bar, located in the middle of the hotel's three pools. Indulge in fried fish with coconut rice and plantain at the Cartagena beachside restaurant, Tibabuyes Kiosk. Enjoy a wood-baked pizza overlooking the pools at Pizza Al Forno. Watch the sunset while enjoying gourmet cuisine at Las Chivas Restaurant. Finish each night with evening cocktails in the relaxing atmosphere of El Cangrejo bar offering nightly entertainment. This Cartagena, Colombia hotel provides a variety of fitness options and family activities. Work out at the fitness center and swim lengths in the outdoor pools. Indulge in a massage or unwind in the sauna at the Well Being Center. Watch the children have fun at the colorful playground and the toboggan swimming pool. Challenge friends to a game of tennis on the courts. Host a business meeting, function or wedding overlooking the ocean at Hilton Cartagena. Select from 26,000 sq. ft. of indoor and outdoor event space. The hotel features a business center with wireless internet available in all meeting rooms and public areas. ... more   less 
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Also Known As:
Hilton Cartagena Hotel Cartagena
Hilton Hotel Cartagena
Cartagena Hilton Hotel

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