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“Bumpy start, really nice stay!”
4 of 5 bubbles Review of Hilton Cartagena

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Hilton Cartagena
Ranked #31 of 149 Hotels in Cartagena
Certificate of Excellence
Rock Hall MD
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Bumpy start, really nice stay!”
4 of 5 bubbles Reviewed February 8, 2013

We arrived and were disappointed that the room we had researched wasn't was expected. Finally, the very accommodating front desk manager, Christian offered an acceptable alternative. Service was uneven but everyone seemed eager to correct any issues. The food was consistently wonderful here and everywhere in Cartagena! Pools were lovely and though location was away from the spectacular old city, cabs were cheap and plentiful. All in all, an very enjoyable stay!

Room Tip: Corner balcony ocean view rooms above the 4th floor are spectacular but have no tubs.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HCInnkeepers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinod A, General Manager at Hilton Cartagena, responded to this review, February 11, 2013
Dear Guest,

Thank you very much for giving us the opportunity to attend you during your last stay in Cartagena and taking the time to share with us your experience.

It is really good to hear you enjoyed your stay. I will personally share your comment with Chrystian de La Barrera he will be so glad to hear it, it is good to know that we was so forthcoming.

Please let us know about your last visit to Cartagena.

Kind regards.


Vinod Agarwal
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (142)
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English first
Cottonwood, Arizona
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 4, 2013

The service from the staff at the hotel was 1st class. Rooms were really nice. Has a wonderful ocean view. I am a hard person to please but this hotel went out of their way to accomodate every request I made. Omar Nieves, the Guest Service Manager, listened to my requests and most importantly followed through and made them happen. The breakfast staff were so friendly and the service was excellent. My wife and I went to the spa and had a really great experience. Both attendants knew exactly what they were doing and we felt more than satisfied with everything. If you want a great experience go to the Cartagena Hilton. You do get what you pay for.

Room Tip: Ocean View is the best.
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marion W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinod A, General Manager at Hilton Cartagena, responded to this review, February 6, 2013
Dear Mrs. Wells,

Thank you for taking the time to write us on your experience and stay with the hotel.

I am indeed very pleased that Omar was so forthcoming and that the rest of the hotel´s team also made favorable impression on you.

It surely made my day and we look forward to welcoming you back to our hotel.

Kind regards.


Vinod Agarwal
General Manager
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Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed February 3, 2013 via mobile

Very nice hotel with good security. Cartagena get extremely hot --- this hotel offers very good Air-conditioning. The only disadvantage of the location here is that it is away from all the main areas including the old colonial city. However given that taxis are extremely reasonable this should not pose an issue. Food and pull beverage service is excellent. The only downside here is mainly the costs!!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bluelabelmalt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinod A, General Manager at Hilton Cartagena, responded to this review, February 6, 2013
Dear Guest,

We really appreciate your message about our services and facilities, it help us to offer a better service every day.

It is good to know that you really enjoyed your stay at Hilton Cartagena.

We have taken special attention to your comments regarding the prices. Our promise is to offer the best price considering the market conditions and the product that we offer.

We look forward welcoming you back to the Hilton Cartagena in the near future.


Best regards,


Vinod Agarwal
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed February 1, 2013

This hotel offers an excellent quality service and it is the best option to visit Cartagena. There are three pools and direct access to a private beach. The restaurants on site are an excellent choice if you want to take a day off from the typical street fried food, which is also awesome.
This hotel is not the best option if you want to blend with the local community because it is kind of far from the walled town. However, there are always local cabs outside and the hotel offers you the top-notch quality you expect from an american hotel company. I hope you enjoy the great city of Cartagena, as much as we are. Safe trips!

Room Tip: The swimming pool complex has some palms at the entrance that could block the view from the ocean si...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Koke_TD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinod A, General Manager at Hilton Cartagena, responded to this review, February 2, 2013
Dear Guest,

We appreciate your comment regarding your last stay at Hilton Cartagena. This is very pleasant to know that you enjoyed our services and facilities.

I will personally share this message with our team members, they will be so happy to hear about your experience.

Please let us know about your next visit, we will welcome you with open arms.


Best Regards,


Vinod Agarwal
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
brooklyn NY
Level Contributor
87 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed January 26, 2013

We just completed a 3 night stay at the Hilton in el laguito. It is ten minutes outside the city center but a world away. When I first entered the lobby I was not impressed because it lack character. When I saw the room I was won over. It was atastefully decorated suite. Only the suites have balconies so we felt it was worth the extra money, and it was. It is important to note that what is a queen bed in columbia is a double bed in the usa.

The gym is nice. The service at the pool and in the restaurant is top top notch. It could not have been better. The pool is a relaxing oasis. No music, but lots of singing from the birds in the trees. The hotel is right on the beach so it is possible to swim in the ocean but sit at the pool. Note that incolumbia all beaches are public and the vendors dont allow you to rest for more than 2 minutes. No means no in any language but they do not stop. On bocagrande they have even more vendors and lots of beggars as well. So if you want to relax, look no further than the Hilton.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mkairey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinod A, General Manager at Hilton Cartagena, responded to this review, January 30, 2013
Dear Guest,

Thanks a lot for taking the time in writing this nice message on Tripadvisor.

It is really nice to hear that we acomplished or promise of service and that you enjoyed our facilities and services.

Our team members at Las Chivas Restaurant and the pool will be delighted to read your message, they will be happy to receive you again.

Best regards


Vinod Agarwal
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed January 23, 2013 via mobile

Our stay at the Hilton was pleasant.
The good things: great location, great view even if you're not facing the ocean, courteous service, overlapping dark blinds (great if you don't wake up with the sunset), excellent pool and nice private beach.
The bad: humidity! The a/c doesn't remove the humidity thoroughly and our mattresses smelled musty. I'm unsure if this problem was unique to our room but I don't think so. One of the lights was out and the toilet leaked a bit. We placed an order to have these fixed and they didn't. Our coffee supplies were never complete. We were either missing coffee or cream or sugar. The ice machine didn't work in our floor. They were changing phone systems and we didn't get our wake up calls. Good thing we had the iPhones for backup..
I would still recommend the hotel but only if you can get it at a discounted price.

Stayed January 2013, traveled as a couple
Helpful?
Thank misterwalter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinod A, General Manager at Hilton Cartagena, responded to this review, February 2, 2013
Dear Guest,

Thank you very much for your comment.

It is great to know that you experienced a good service offered by our team members and enjoyed our facilities.

We have taken notes about the details you pointed about the humidity, the bathroom, the coffee maker, the ice machine; I will make sure that every department involved in these matters will have a detailed report about these inconveniences.

Our goal is to offer the best service that´s is why we really appreciate your feedback.

We look forward having you as a guest again.


Sincerely,


Vinod Agarwal
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 14, 2013

The experienced was special from the very start. The level of politeness, sincerity, and attention was great! They truly understand and exceed the international traveler's needs and expectations. The gym was impeccably clean; and equipped with the latest equipment that would be in a "Lifetime Athletic Club (Houston)". They have (at least) 3 world class tennis courts. They have their own semi-private beach (only guests go there, but they have to call it semi-private anyway). The restaurant "Las Chivas" (there are others buy I never saw them open) has a spectacular Buffett Breakfast, and a menu for lunch and dinner. Breakfast was my favorite meal here, just because I enjoy exploring places in different parts of the city.
There are more than 4 pools and 3 jacuzzis (they don't get very hot). The view is great and the people are sooo nice. There is a kiosk by the pool and they provide you with everything from towels to renting jet-skiis (of which I rented from a very nice person named Jennifer). The kiosk people were genuinely nice. Jennifer made sure I got the jetskii I wanted and took several pictures before walking back to the kiosk. The guy handling the jetskii gave me good pointers on where and how far to go (and what not to do), which came in handy!
I booked a City Tour through the Gema Tours (located downstairs close to the Front Desk) and loved it. The guide spoke great English and spoke passionately about the history of the city (and of the Region).
The Wi-Fi sends a strong signal all throughout the property. I was able to Skype and take care of emails, etc... from the restaurant, the pools, the lobby, the business center, gym, and even in front of the property.
I'm coming back to Hilton Cartagena because it is a "SURE" thing. I don't want to gamble during a vacation stay. I want to be sure that the hotel understands their guests, Hilton Cartagena definitely does!!!
Jairo R.

Room Tip: The rooms with balconies are HUGE!!! The room must be 900 square feet and the balcony another 900 sq...
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jairo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinod A, General Manager at Hilton Cartagena, responded to this review, January 30, 2013
Dear Jairo,
It is delightful to read your wonderful comments about us.

Your appreciation of our facilities, services and staff has a great meaning and motivates us to continue working to provide our customers with a very positive experience while staying at our property.

We value you as a customer and look forward to welcoming you back in the near future.

Best regards,


Vinod Agarwal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Cartagena

Property: Hilton Cartagena
Address: Avenida Almirante Brion | El Laguito, Cartagena 130001, Colombia
Phone Number:
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Cartagena
#10 Family Hotel in Cartagena
#10 On the Beach Hotel in Cartagena
#12 Spa Hotel in Cartagena
#19 Luxury Hotel in Cartagena
#26 Romantic Hotel in Cartagena
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Cartagena 4.5*
Number of rooms: 341
Official Description (provided by the hotel):
Appreciate Caribbean costal living at the Hilton Cartagena Hotel. All 341 guest rooms and suites face the ocean at this Colombia beachfront hotel. Stay in the Executive Tower and enjoy Executive Lounge access, located on the tenth floor, boasting panoramic views of the city. Sip an ice-cold beer or tropical juice from the Pool Bar, located in the middle of the hotel's three pools. Indulge in fried fish with coconut rice and plantain at the Cartagena beachside restaurant, Tibabuyes Kiosk. Enjoy a wood-baked pizza overlooking the pools at Pizza Al Forno. Watch the sunset while enjoying gourmet cuisine at Las Chivas Restaurant. Finish each night with evening cocktails in the relaxing atmosphere of El Cangrejo bar offering nightly entertainment. This Cartagena, Colombia hotel provides a variety of fitness options and family activities. Work out at the fitness center and swim lengths in the outdoor pools. Indulge in a massage or unwind in the sauna at the Well Being Center. Watch the children have fun at the colorful playground and the toboggan swimming pool. Challenge friends to a game of tennis on the courts. Host a business meeting, function or wedding overlooking the ocean at Hilton Cartagena. Select from 26,000 sq. ft. of indoor and outdoor event space. The hotel features a business center with wireless internet available in all meeting rooms and public areas. ... more   less 
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Also Known As:
Hilton Cartagena Hotel Cartagena
Hilton Hotel Cartagena
Cartagena Hilton Hotel

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