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“The Legend continues...”

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Sofitel Legend Santa Clara
Ranked #6 of 155 Hotels in Cartagena
Certificate of Excellence
GreenLeadersSilver level
Boston, Massachusetts
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“The Legend continues...”
Reviewed March 25, 2014

We have stayed at the Santa Clara several times and what brings us back is the charm of this spectacular property. There is something special about the old city as you walk around its colorful streets that are filled with the smells of delicious street food, music, and tremendous feeling. We have young children and spend much of our time at the pool. The service is second to none as Yimmy, Domingo, Oscar, Luis/Luis, Claudia and others make my family's stay memorable. Especially this year, with addition of Rafeal and Saith (the pool lifeguards). They were beyond attentive with my children and made them feel safe at all times. The hotel manager David Kianni was constantly making sure we were "okay" and he does it with the utmost sincerity. We stay at the hotel longer than most (15 days) and we were assured (verbally and written) a specific type of room 4+ months in advance. The only con during our stay was that we were disappointed that the room was given to someone else upon arrival. We were in a room not conducive for children and didn't have enough space for us. We were eventually moved when the guests that bumped us left after 6 days. The other issue was the safety of the stairs that needs to be addressed. We stay at many hotels over the course of the year and the Santa Clara is certainly special. The Spa is exactly what you want when you need to unwind as they take care of you from beginning to end. The breakfast is superb and the staff is super kind to you (especially warm and attentive to children). I highly recommend the Santa Clara and if you haven't been to Cartagena then you are missing something truly special in this life!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank James G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review, March 31, 2014
Dear James G,

Thank you very much for your kind comments about our facilities and staff. We also appreciate you took the time to share your impressions with us.

First of all I would like to apologize for the uncomfortable experience you had at the beginning of your stay with us. I can assure you that this is not the Legendary service quality that we strive to provide to our guests and this is why we are taking measures to aware our staff about this type of situations and to prevent this to happen again.

At Sofitel Legend our mission is to create unforgettable experiences for our guests, we are delighted to hear you had a memorable one, and for us it is an honor to have you, your wife and your children as a part of Santa Clara family.
I will share your comments with all our team, especially with Yimmy, Domingo, Oscar, Luis/Luis, Claudia Rafael, Saith and Mr. Kianni. I am sure that they will be very pleased to hear that you remember them because of the efforts they made to make you and your family feel special.

Thank you again for taking the time to write this review which is helpful as we always strive to improve our services.

We hope to have the pleasure to welcome you again in you next visit to Cartagena.

Sincerely,

Andrea Gonzalez
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (232)
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English first
Sarasota, Florida
Level 6 Contributor
156 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed March 23, 2014 via mobile

Located in a former convent; this hotel is well appointed and comfortable. Great breakfast buffet under beautiful loggia with local foods, fruits and pastries. Elegant setting for dinner.
Service excellent and friendly.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melissa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review, March 29, 2014
Dear Melissa F,

Thank you for taking the time to tell us about your experience at the Sofitel Santa Clara. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Andrea Gonzalez M.
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 20, 2014

An outstanding location in beautiful old-town Cartagena. The rooms was very nice, all the staff attentive and friendly, the food excellent. I had the opportunity to be a meeting at the Santa Clara for work, I have nothing but positive things to say about this hotel. One small issue was the wi-fi, but hardly worth worrying about. The location was perfect was walking the old city and a supermarket was just blocks away for anything that you needed. Would love to come back.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WLA82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review, March 29, 2014
Dear WLA82,

Thank you very much for your nice review after your stay with us.
For the Sofitel Legend Santa Clara team is always a pleasure to help our guests to have memorable experiences en Cartagena even if they are traveling for business.
We would like to welcome you again and we hope you come back soon with your family or friends.

Sincerely,

Andrea Gonzalez
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, United Kingdom
Level 5 Contributor
59 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 12, 2014

A truly lovely hotel in an old convent within the old city walls of Cartagena. The building is beautifully restored and sympathetically extended. The lush planting in the courtyard is delightful and it is just lovely to sit in the cloisters and have a drink or a meal.
Rooms are beautifully furnished and bathrooms excellent. Restaurant and bar food is lovely.
Pool excellent. There is a spa but we didn't use it - just ran out of time!
Staff are thoroughly professional, friendly and could not be more helpful.
The location means you can walk around the old city at any time - and there is so much to see.
A fabulous place to stay and enjoy this beautiful city.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review, March 13, 2014
Dear Linda B,

We really appreciate your comments about our team and facilities, your feedback is very important to us.
It is a pleasure to hear that you had a wonderful time with us in our 17th century monument.
I will share your comments with Sofitel Legend Santa Clara staff.
Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations.

Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future.

Sincerely,

Andrea Gonzalez
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotterdam, The Netherlands
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 5, 2014

One of the most beautiful and well managed hotels of the world. You feel like a royalty staying in a palace, breathing within colonial history. Make sure to request the histrory tour of the property. Extremely friendly, attentive and honest staff. Beautiful well-designed suites (especially with the challenges of an 17th century building in mind).

The 1621 restaurant is a gem, one of the most romantic setting one can find. French cuisine with Latin fusion. European (Michelin) quality, service and presentation. Passionate sommelier, with 250 different wines to offer (make sure to see the Wine cellar!).

For my work I've seen about 1000-1500 leisure hotels around the world, but this is my all-time favorite. So much worth the splurge.

Room Tip: Some of the deluxe rooms and almost all suites are renovated. When budget allows definately worth th...
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hyperhuub12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review, March 6, 2014
Dear Hyperhuub12,

It is a real pleasure for us to hear that you had a wonderful stay in Cartagena and in our 17th century monument. I will share your comments with all our team. I am sure that they will be happy to know that you had a pleasant stay with us and that you lived the magic of Sofitel Legend Santa Clara.
Thank you very much for your feedback, your kind comments are highly motivating as it is our priority to exceed our customers’ expectations.

We hope to have the pleasure to welcome you again in your next visit to Cartagena.

Sincerely,

Andrea Gonzalez
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level 4 Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 4, 2014 via mobile

Pool hot tub immaculate, restaurants great. Music in the coro lounge was fantastic. Bell men courteous and helpful.
Room clean and modern. I want to go back for more pampering.
Small problem rectified in less than 5 min.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank D4Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review, March 6, 2014
Dear D4Q,

We appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us.
I will share your comments with our team and I am sure that it will be an encouragement to all of our staff.
Thank you again for sharing your experience, and we hope to have the opportunity to serve you again in the near future.

Sincerely,

Andrea Gonzalez
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 3 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 4, 2014

I cannot say enough positive things about this hotel! The staff was so friendly and helpful. The food was fantastic and I enjoyed the bar there as well. My suite was one of the most beautiful rooms I've ever stayed in...unbelievable! The location is great and is walking distance to lots of bars and restaurants. The pool was one of my favorite parts of the property...beautiful and relaxing,

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Victoria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review, March 6, 2014
Dear Victoria B,

Thank you for the positive review of our hotel. It is our pleasure to know that you had a good time here at the Sofitel Legend Santa Clara.
We feel very proud of our staff and of our historic monument.
I will share your comments with all our team, and I am sure that they will be very pleased to know that they helped to make your stay enjoyable and memorable.

We will be more than happy to welcome you again.

Sincerely,

Andrea Gonzalez
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Legend Santa Clara

Property: Sofitel Legend Santa Clara
Address: Calle Del Torno 39-29 | Barrio San Diego, Cartagena 130003, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Cartagena
#1 On the Beach Hotel in Cartagena
#2 Green Hotel in Cartagena
#3 Spa Hotel in Cartagena
#4 Family Hotel in Cartagena
#4 Romantic Hotel in Cartagena
#5 Luxury Hotel in Cartagena
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Legend Santa Clara 5*
Number of rooms: 124
Official Description (provided by the hotel):
Originally built as a convent in 1621, the Sofitel Santa Clara is a legendary landmark in the heart of Cartagena's walled city. Transformed into a luxury hotel in 1995, the Sofitel Santa Clara, unique in style, combines the allure of history with local hospitality and the art of French savoir-faire. Mixing Colonial and Republican-style architecture with modern comfort, the hotel features gourmet cuisine, exceptional service, a world-class spa, meeting facilities and state of the art technology for events, conventions and weddings. ... more   less 
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Also Known As:
Sofitel Santa Clara Hotel Cartagena
Sofitel Hotel Santa Clara
Sofitel Cartagena
Cartagena Sofitel

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