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“Travelling with a 9 and 7 year old boys”

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Sofitel Legend Santa Clara
Ranked #6 of 155 Hotels in Cartagena
Certificate of Excellence
GreenLeadersSilver level
Reviewed January 10, 2014

An amazing hotel. The staff are wonderful and so helpful. We spent 8 days at the hotel which included New Years Eve, WOW.
We had 2 rooms connected with the 2 children. The nanny service is a little on the pricey side (US$30 per hour per child), so think about the hours you really need a nanny. For the boys ages there isn't a lot to do at the hotel except swim. Our rooms were on the ground floor near the pool which was prefect for us, the boys could go back and forth as they needed. We had no problem with voice as the doors are all double glazed and sound proof.

Room Tip: The ground floor rooms are better with children and very quiet.
  • Stayed: December 2013, traveled with family
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1  Thank Sharon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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592 - 598 of 1,898 reviews

Reviewed January 10, 2014

Beautiful hotel and I would stay again. Pool is great and necessary during mid-day. Fun scene at the pool. Standard rooms are only on floors 1 & 2, overlooking the pool, so can be a bit noisy (ours was close to the pool bar which always played music). The hotel is on a fun Plaza with a few great restaurants nearby. We arranged for the Hotel to pick us up at airport and they never did. This was not a great way to start the trip! They claimed they thought the flight was cancelled. Also, we arrived at 2.30 and the room wasn't ready. They took us to a tiny bathroom and told us to change there. Again, not a great way to start the trip, especially for a hotel that seems to find service very important.
The concierges are good and know their information. Breakfast is very overpriced!

Room Tip: ask for one away from the pool bar.
  • Stayed: January 2014, traveled with family
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Thank 5travelpros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2014

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Sofitel.com
Thank Oscar L
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed January 5, 2014

I love the service and the decorations art his place. You are surrounded by all sort of birds and plants, rooms are very specious and clean and the restaurant is excellent. Make sure to spend a day relaxing by the pool and enjoy a nice massage at the spa. Even though is a bit pricey I think is worth every dime

Stayed: December 2013, traveled with family
Thank GoldenYachtCharters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2014

This hotel is a real retreat - comfortable and very well run. I was booked in for three days but then had to extend my stay because my daughter had become ill while travelling in Tayrona. I can only say this was the most tranquil and perfect place to recuperate. I cannot imagine what AlexMToronto85 is talking about. The beds were blissfully comfortable.
Little details make this place - like the absolutely wonderful quality and range of the breakfasts - by a long way the best I have tasted anywhere in Colombia.The hotel generally is excellent but the lush and beautifully maintained courtyard where you can eat and have breakfast is absolutely gorgeous. Real care has been taken over it and there is a delightful toucan, Matteo, who flitters around freely and will sit and rather elegantly contemplate the diners food. I loved him.
In another courtyard there is a really good pool - large enough to take both serious adult swimmers doing lengths and small children having a great time on various (provided) blow up sea creatures.

The staff are really charming and helpful.

This hotel really works and I do not understand why this is not higher in the tripadvisor rating. I loved it and it was very good value for Cartagena.

  • Stayed: December 2013, traveled with family
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Thank Northlondontripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2014

The Sofitel Santa Clara has SO many things going for it. First of all, it's right in the old city with easy walking access to dozens of local attractions. Second of all the staff is friendly and helpful. When we were checking in the general manager came up and offered to help us with anything we needed. It was a nice gesture. One downside is that the staff isn't too great at speaking English. They were the best of any place we visited in Colombia, but still not too great. The pool is lovely. It's big and has a bunch of places to sit around it. It's temperature is perfect. The rooms are nice, great AC and televisions. The suites in the old part of the hotel are spectacular. Ours had two floors connected by a beautiful winding staircase. The breakfast is a great buffet and the restaurant serves great food for lunch and dinner.

  • Stayed: December 2013, traveled with family
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Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2014

Great Location, Great Food, Great People. If you want to enjoy Cartagena, you need to stay at old town. Sofitel is right at Plaza Santiego. You can walk every where, no need a ride. Hotel has a great bar that also can enjoy nights.

  • Stayed: December 2013, traveled with family
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Thank Mert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this reviewResponded November 7, 2014

Dear Mert B,

It is a real pleasure for us to hear that you had a wonderful stay in Cartagena and in our 17th century monument. I will share your comments with all our team. I am sure that they will be happy to know that you had a pleasant stay with us.
Thank you very much for your feedback, your kind comments are highly motivating as it is our priority to exceed our customers’ expectations.

We hope to have the pleasure to welcome you again in your next visit to Cartagena.

Sincerely,

Andrea Gonzalez
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Legend Santa Clara

Address: Calle Del Torno 39-29 | Barrio San Diego, Cartagena 130003, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Cartagena
#1 Business Hotel in Cartagena
#3 Green Hotel in Cartagena
#3 Spa Hotel in Cartagena
#4 Romantic Hotel in Cartagena
#4 Family Hotel in Cartagena
#5 Luxury Hotel in Cartagena
Price Range: $280 - $976 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Legend Santa Clara 5*
Number of rooms: 124
Official Description (provided by the hotel):
Originally built as a convent in 1621, the Sofitel Santa Clara is a legendary landmark in the heart of Cartagena's walled city. Transformed into a luxury hotel in 1995, the Sofitel Santa Clara, unique in style, combines the allure of history with local hospitality and the art of French savoir-faire. Mixing Colonial and Republican-style architecture with modern comfort, the hotel features gourmet cuisine, exceptional service, a world-class spa, meeting facilities and state of the art technology for events, conventions and weddings. ... more   less 
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Also Known As:
Sofitel Santa Clara Hotel Cartagena
Sofitel Hotel Santa Clara
Sofitel Cartagena
Cartagena Sofitel

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