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“Optics Convention in Cartagena” 5 of 5 bubbles
Review of Sofitel Legend Santa Clara

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Sofitel Legend Santa Clara
Ranked #5 of 148 Hotels in Cartagena
Certificate of Excellence
GreenLeadersSilver level
Seattle, Washington
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Optics Convention in Cartagena”
5 of 5 bubbles Reviewed September 25, 2013

I booked on the recommendation from a Colombiana friend living in Florida now. The hotel was magnificent. The service was outstanding, the food delicious. There were some thunder storms in the area so the power and internet was a little sketchy for a couple of days but the staff made every effort to keep us comfortable. The room was comfortable, clean and very well maintained. I had a 2 story, bedroom upstairs room that was quite spacious and kept at the perfect temperature. The hotel is conveniently located within the wall and across from the beach. Close enough to the center but not too close. Osvaldo, my personal butler, even came into my room to help me find a missing article. Would highly recommend this hotel as one of the nicest that this weary traveller has experienced.

Room Tip: There were no rooms available on the 5th floor but the 3rd floor room was way more than adequate.
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  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank btwatsvc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,746 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (219)
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English first
Paris, France
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed September 24, 2013 via mobile

The worst ever!!! The room was full of water everywhere from humidity due to very unhealthy environment and no care from hotel. There was water dripping from the ceiling, the whole floor wet and dangerous. never seen anything like that! All my papers got wet and my computer broke down. Don't go there!

  • Stayed September 2013
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Roberta G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review, October 5, 2013
Dear Roberta G.

Thank you very much for sharing your feedback with us. We are always trying to improve upon our guest experiences and provide the highest quality service to our guests. We sincerely apologize that your expectations were not met. We hope you will give us another opportunity in the future to provide you with the quality service we pride ourselves on.

Cartagena's tropical weather is part of the charm for our guests. The humidity during this time of year is much higher, since it is our rainy season. We are constantly working to improve our facilities and hope that the next time you visit, we will surpass your expectations.

Thank you again for sharing your feedback with us.

Warm regards,

Andrea Gonzalez
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NY
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed September 9, 2013

Wonderful place to stay in this charming city. We really enjoyed the pool with it's wonderful temperature to cool us off during the hottest hours plus the poolside service and staff were kind and warm. I will certainly come back. Actually there was one thing which I think they could improve and that is the food at one of their restaurants called "El Claustro". I ordered the chicken and rice dish and I really couldn't eat it. But I will come back!

Room Tip: All rooms have balconies looking towards the pool.
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  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Colomboamericana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo, Japan
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 9, 2013

The tour guide recommended us to come here to get cocktail, because it is the most fancy and luxury hotel here! It used to be a monastery school during old times. The cocktails here are exquisite although quite expensive based on Colombian level, still very affordable based on US level. It is 21,000 peso each with 16% voluntary tips. I highly recommend the mojito, the mint used is so fresh, this is the BEST mojitos I had in my trip. It comes with complimentary snack, so not so bad for the price. After the cocktail, we head in to see how fancy and luxury the hotel is. It was amazingly classy and elegance. A lot of VIPs stay here, during my trip, there were armies around protecting some important military personnel world wide outside the hotel. If you want a top notch luxury hotel, this is the one. (The presidential suite cost 5000 USD per night).

  • Stayed September 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Naomi0215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas, United States
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed September 6, 2013

We stayed the first half of our trip to Cartagena at the Sofitel on a whim! We drove around Cartagena in a taxi and was immediately drawn to it's charm and location. The location was excellent! So close to the ocean, a grocery store, el centro and backs into the old wall! The property is so romantic and a great mix of classic and contemporary. Foliage was abundant here, beautiful carribean flowers everywhere and even a Tucan that lives on property. The food was excellent but my favorite part was the bar! Amazing bartenders and a cool little ceremony that happens every night. Monks come in and perform a cleansing or offering in a tomb that is located beneath the bar. You must try their mojitos and drink lots of Aguardiente.

Room Tip: Splurge on the 2 story rooms!
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  • Stayed October 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Elisabeth Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Legend Santa Clara

Property: Sofitel Legend Santa Clara
Address: Calle Del Torno 39-29 | Barrio San Diego, Cartagena 130003, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Cartagena
#1 On the Beach Hotel in Cartagena
#2 Spa Hotel in Cartagena
#4 Romantic Hotel in Cartagena
#4 Family Hotel in Cartagena
#4 Luxury Hotel in Cartagena
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Legend Santa Clara 5*
Number of rooms: 124
Official Description (provided by the hotel):
Originally built as a convent in 1621, the Sofitel Santa Clara is a legendary landmark in the heart of Cartagena's walled city. Transformed into a luxury hotel in 1995, the Sofitel Santa Clara, unique in style, combines the allure of history with local hospitality and the art of French savoir-faire. Mixing Colonial and Republican-style architecture with modern comfort, the hotel features gourmet cuisine, exceptional service, a world-class spa, meeting facilities and state of the art technology for events, conventions and weddings. ... more   less 
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Also Known As:
Sofitel Santa Clara Hotel Cartagena
Sofitel Hotel Santa Clara
Sofitel Cartagena
Cartagena Sofitel

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