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“Excelent location and service. Rooms need renovation”

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Sofitel Legend Santa Clara
Ranked #5 of 151 Hotels in Cartagena
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excelent location and service. Rooms need renovation”
Reviewed June 20, 2013

For the value paid, I expected a much better room. It is clear that for a long time the rooms have not been renovated: cracked sink, deteriorated tiles and furniture, noisy air conditining.

The location of the hotel and the surrounding are exceptional as well as the hotel colonial environment and decoration. Breakfast buffet cannot be more complete and staff attention is outstanding.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Renato O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review, August 25, 2013
Dear Guest,

Thank you for taking the time to tell us about your experience at the Sofitel Santa Clara. We are sorry that your room experience did not meet all your expectations; please allow us to express our sincerest apologies.
At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are continuously making efforts to mantain the rooms of our 17th century monument. We already have a few of our rooms renovated and we make lifting to some others.

We appreciate your comments, and it we hope that you will give us the opportunity better serve you in the near future.

Sincerely,

Andrea Gonzalez M.
Guest Relations Manager
Sofitel Legend Santa Clara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (226)
Date | Rating
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English first
Sao Paulo, SP
Level Contributor
77 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed June 16, 2013

Cartagena has several boutique hotel. This is not one of them. Santa Clara has more than 100 room, a big swiming pool, a spa facility, a nice bar, and other amenities of any large hotel. However, its cozy atmosphere, beautiful internal garden (where one can enjoy the company of a colorful tucan bird during breakfast), and simpathy of its employees makes should make you consider to stay here even if you are looking for a boutique hotel.

Location: great! inside the walled city. walkable distance to shops, restaurants, and many touristic sites. Very safe neighbourhood.

Rooms: good. avoid the roomds in 4th and 5th floors close to the A/C machine which makes a loud noise 24h a day.

When to visit: apparently, December and January are cooler months. this is important because the weather is ver humid and makes you suffer during warmer days.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rmcolin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review, August 25, 2013
Dear rmcolin,

Thank you very much for you nice comments about the Sofitel Legend Santa Clara. It is always a pleasure to receive a positive and constructive feedback from our guests.

I will share your comments with all our team. I am sure that they will be happy to know that you had a pleasant stay with us.
Please allow me to inform you that we just changed all the air conditioning system equipment so it is no longer noisy.

Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future.

Sincerely,

Andrea Gonzalez M.
Guest Relations Manager
Sofitel Legend Santa Clara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo
Level Contributor
86 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed June 11, 2013

First of all, service at the Sofitel Santa Clara is simply outstanding. Everyone from the housekeeping, restaurant, pool and front desk are helpful and very kind. This hotel has one of the best pools I've ever tried - it's plenty of hotel staff to make you comfortable and nothing is too much! Breakfast was also very good: it is plenty of choices for every taste, great value since it costs about USD 25. The only downside are the rooms: they are a bit worn, though everything was working properly. Missed the L'Occitane or Hermes amenities that I thought to be standard for Sofitel hotels. Had great time here.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paulista1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review, June 29, 2013
Dear Paulista1977,

It is a pleasure for us to read your comments about Sofitel Legend Santa Clara. Your comfort is our commitment and all our team is very happy serving you.
We would like to share with you that we work continuously to maintain our historic monument and to upgrade our rooms.
We are now a part of the Legendary Hotels of Sofitel. This fact allows us to have an identity that make us different from all the other Sofitel Hotels in the world. A part of this identity is our amenities produced exclusively for Sofitel Legend Santa Clara.

Thank you for taking the time to share your experience and we hope to have the pleasure to welcome you again.

Sincerely,

Andrea Gonzalez M.
Guest Relations Manager
Sofitel Legend Santa Clara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
124 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed June 9, 2013

We were swept up on arrival and sad to leave, our expectations having been completely fulfilled. The set up--old convent with modern extension--it reminiscent of a Spanish parador. Would that there were more such hotels in the Americas. The execution is lovely. The standard of service is high. We even had an excellent dinner in the restaurant.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GuillermoAngel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review, June 11, 2013
Dear GuillermoAngel,

Thank you for taking the time to tell us about your experience at the Sofitel Santa Clara. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Andrea Gonzalez M.
Guest Relations Manager
Sofitel Legend Santa Clara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallahassee, Florida
Level Contributor
124 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed June 4, 2013

When traveling , I usually look for value....on this trip, I splurged...and spoiled myself. This hotel is absolutely a five star experience....fantastic service Beautifully restored...Rooms so clean, beds so nice and firm, quality linens, quality everything....The big breakfast buffet is fabulous...so many choices and all so fresh...Best COFFEE I've had in years. it ain't starbucks or dunkin donuts, It's absolutely better, particularly with the hot milk...The POOL is to die for....so big and so beautiful, A great bar, often with live music....great pool bar...The concierge staff will absolutely steer you right...upscale right, but right....I don't know how this place is not the number one hotel in Cartagena....If I return, It will definitely be to this hotel.

Room Tip: Room 326 overlooks the pool and when you walk out your door, you're looking at the carribean...a...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gary307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review, June 13, 2013
Dear Gary307,

It is our pleasure to know that you had a wonderful time here at the Sofitel Santa Clara. We appreciate that you took the time to share your experience, your comments are very important for us.
We will be more than happy to welcome you again, we will share your comments with all our team, we are all glad that we all made your stay enjoyable.
Sincerely,

Andrea González M.
Guest Relations Manager
Sofitel Legend Santa Clara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 2, 2013

The pros:
The most amazing pool in any hotel I've ever stayed in.
The service is impeccable and the staff really friendly and polite.
The food is good.
The location is great - not that Carthagene is big, but the little square outside the hotel is really animated and the restaurants are good as well.
The cons:
The room we had, which had a view onto the pool wasn't a great size.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VincennesFrance100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review, June 13, 2013
Dear VincennesFrance100,

We deeply appreciate your comments regarding your stay at Sofitel Legend Santa Clara.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best regards,

Andrea Gonzalez
Guest Relations Manager
Sofitel Legend Santa Clara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Olathe, Kansas
Level Contributor
397 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed May 29, 2013

Absolutely luxurious accommodation within the old, walled city of Cartagena. Everything about this place is 1st class. My brother who was going to join me had to cancel, so I ended with two connecting rooms on the 3rd floor overlooking the beautiful pool area. Housekeeping was as fine as I have ever experience in very comfortable rooms with exterior balconies. Turndown service at night replaced towels, tidied up and closed shutters & drapes to keep the sun out in the morning. The pool area was very nice and the waiters were attentive to all my needs. I did not use the spa but was told it is amazing. The history of the building is worth staying there. It was originally built in 1621 as a convent and many parts of the original structure remain. The interior garden is beautiful along with a live in toucan and an original Fernando Botero sculpture. The various restaurants were quite good although a bit pricey for the region. The breakfast buffet was wonderful and pretty much held me until evening. I would have given it an excellent grade but felt like every move I made was watched! No, I'm not paranoid but very few spoke English and they seemed to always be watching which made it a bit uncomfortable. All in all, a wonderful, old and historic place to stay and very safe and secure.

Room Tip: If possible, like me, get a poolside view.
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  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JamHam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review, June 13, 2013
Dear JamHam,

Thank you very much for taking the time to review the services of Sofitel Legend Santa Clara.
At Sofitel we strive to provide the best service to every costumer and i am sure that your comments will be a motivation for all our staff to continue working to improve every day.

We are very proud to share with your that we have a continouos training program that includes english clases and some of our employees that already speak english are taking french clases. We work to give a superior service but also to increase our employees skills.

We hope to have the plaseure to welcome you again in your next visit to Cartagena.

Sincerely,

Andrea Gonzalez M.
Guest Relations Manager
Sofitel Legend Santa Clara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Legend Santa Clara

Property: Sofitel Legend Santa Clara
Address: Calle Del Torno 39-29 | Barrio San Diego, Cartagena 130003, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Cartagena
#1 On the Beach Hotel in Cartagena
#2 Green Hotel in Cartagena
#2 Spa Hotel in Cartagena
#4 Luxury Hotel in Cartagena
#4 Family Hotel in Cartagena
#4 Romantic Hotel in Cartagena
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Legend Santa Clara 5*
Number of rooms: 124
Official Description (provided by the hotel):
Originally built as a convent in 1621, the Sofitel Santa Clara is a legendary landmark in the heart of Cartagena's walled city. Transformed into a luxury hotel in 1995, the Sofitel Santa Clara, unique in style, combines the allure of history with local hospitality and the art of French savoir-faire. Mixing Colonial and Republican-style architecture with modern comfort, the hotel features gourmet cuisine, exceptional service, a world-class spa, meeting facilities and state of the art technology for events, conventions and weddings. ... more   less 
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Also Known As:
Sofitel Santa Clara Hotel Cartagena
Sofitel Hotel Santa Clara
Sofitel Cartagena
Cartagena Sofitel

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