Was staying in Cartagena at the Santa Clara Hotel (excellent). We were trying to pick a location to do our year end family gathering (+25 pax). Heard from friends about this estelar hotel and went there to check the hotel. The front desk sent us with the "tour guide" to visit the hotel. The tour was awfull.. the guy was disrespectfull answering the questions and ask my wife to hurry-up while she and my daughter were asking for the beach facilities. By the way.. he didnt allow us to visit the hotel beach. We ask to see a room and he said NO. I asked the front desk and they opened a suite for us to check the accomodations but another time our "tour guide" was very unpolite and didn't answered our questions. Back in the car my family made a fast decision... We will not consider this hotel for our meetings. We have visited really nice properties in Europe and US and never had a such arrogant and bad attitude.
- Official Description (provided by the hotel):
- The Occidental Grand Cartagena Resort***** hotel's objective is to provide luxury, all-inclusive services on the seafront on the beautiful beaches of Manzanillo Bay. It is close to the cosmopolitan city of Cartagena de Indias. It has a contemporary design and a very calm ambience, and our guests' first impression is of an idyllic resort to relax and unwind in. Have a dip in the pool, stroll around the beautiful lush gardens or enjoy the 24-hour drink and snack service. ... more less
- Reservation Options:
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- Also Known As:
- Occidental Grand Cartagena Hotel Cartagena