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All reviews new tower infinity pool close to the airport juan valdez cafe old city top floor room service breakfast buffet minutes from the airport convention center the hotel staff nice stay rooms are large walled city ocean view beautiful hotel taxi
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Reviewed October 10, 2016

My family of four stayed here and we absolutely loved the hotel/resort. The pools were magnificent and the breakfast (included) was superb! Buffet style but all made to order food and drinks. The hotel was close to the airport, but quiet. We loved walking around the resort and enjoying the ocean views. Highly recommend this place.

Room tip: The rooms facing the ocean have a balcony. The higher the floor, the better the view (and breeze).
Date of stay: November 2015
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank DianaB410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LasAmericasCartagena, Analista de Servicios at Hotel Las Americas Torre del Mar, responded to this reviewResponded October 11, 2016

Dear Diana B.

We highly appreciate you took the time to share your beautiful experience with us and other travelers.

At Las Américas we strive to provide a superior service for every guest and we work in order to create memorable and special experiences.

We appreciate you recommending our hotel and we will be more tan happy to welcome you again in the near future, #ElHoteldeLasEstrellas.

Sincerely,

Karen Berdugo
Analista de Servicios

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2016 via mobile

The old part of the hotel is a typical 2 star beach hotel with open spaces that are really too hot to stay in for a long time, lots of pools and of course a beach. The room was not clean, smelled moldy and was very basic. The hammock is a nice addition but the location next to the tennis court was quite irritating (except when you sleep well with balls being hit over and over). There is no deal to work and no chair to sit in except for a rocking chair. Service was good and catering/breakfast too. If you have a family and beach in your mind and you do not mind the flaws, it could be good except for the extravagant price.

Date of stay: September 2016
Trip type: Traveled on business
Thank jollenl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LasAmericasCartagena, Analista de Servicios at Hotel Las Americas Torre del Mar, responded to this reviewResponded October 1, 2016

Dear jollenl.

Thank you very much for taking the time to write about your experience after you stay at Las Américas. Your feedback is very important for us.

We regret to hear that your stay did not meet your expectations and that you did not have a good experience in our complex. We are sorry, so please accept out apologies.

We would be glad to welcome you again and we would appreciate if you give us the opportunity to show you the five stars service we are known for. #ElHoteldeLasEstrellas

Sincerely,

Karen Berdugo
Analista de Servicios

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Reviewed September 12, 2016

Visited in February 2015. Sunwing was offering all inclusive and we went for it. 1. Beach public! We knew that and went for walk only so if you looking for soft white private beach - not for you. There were two parts to the hotel :older 3 storey row housing and newer modern tower with roof top pool. We stayed in the older part of course (all inclusive) but were able to use all facilities (bars and restaurant in newer tower not included). Food was amazing and drinks were average. We fell in love with the old town. We were taking taxi in the morning and walked the old town till dark. Did that 4 times. Its a unesco site. Old town surrounded by defence walls. inside a grid of butiqe hotels, restaurants, shops etc. Original solid wood doors with cast iron knockers, elaborate balconies with cascading flowers... A must visit. occasional peddler asking you to by something but one "no thank you" and they walk away. After Mexico this was very unusual but very pleasant to experience. Cheers

Room tip: Rooms away from the pool very quiet, Visit to old town a must!
Date of stay: October 2015
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Thank Slav Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LasAmericasCartagena, Analista de Servicios at Hotel Las Americas Torre del Mar, responded to this reviewResponded September 13, 2016

Dear Slav Z.

Thank you for taking the time to share the details of your experience after your stay at Las Américas Torre del Mar and for considering us as a good alternative.

It is a real pleasure for us to know that your experience was memorable and that you enjoyed our perfect location; our hotel has spacious grounds, numerous pools and restaurants with lots of local cuisine as well as international. As you tell us, all guests have access to both sides of the complex and can use all pools and amenities.

We hope you come back soon to Cartagena and to Las Américas so we can give you the service we are known for #ElHoteldeLasEstrellas.

Sincerely,

Karen Berdugo
Analista de Servicios

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Reviewed September 8, 2016

Increíble servicio en él área de desayuno cordial housekeeping helpful security cordial rooms conditions very clean and modern over all a great experience will do it all over again got a manicure and pedicure on the 3th floor it was great

Room tip: Fuera gustado tener full view of pool and ocean had partial view of pool area .
Date of stay: August 2016
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank 128edgard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LasAmericasCartagena, Analista de Servicios at Hotel Las Americas Torre del Mar, responded to this reviewResponded September 9, 2016

Dear 128edgard.

Thank you very much for taking the time to write about your experience after you stay at Las Américas Torre del Mar. Your feedback is very important for us.

It is a real pleasure for us to know that your experience with us was memorable and that you enjoyed our food, housekeeping service, clean and modern rooms and our hairdressing.

We will be pleased to welcome you again in Las Américas Torre del Mar in your next visit to “La Heroica” Cartagena, #ElHoteldeLasEstrellas.

Sincerely,

Karen Berdugo
Analista de Servicios

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2016 via mobile

I went for my birthday and I made the reservation one day before and the cost of the room was near of the $1000 (us)or two nights and two people. The room wasn't worth it for the price. But good attention from the personal of the hotel and everything else was fine

Date of stay: August 2016
Trip type: Traveled as a couple
Thank danielamM4808AD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LasAmericasCartagena, Analista de Servicios at Hotel Las Americas Torre del Mar, responded to this reviewResponded September 3, 2016

Dear Daniela M.

Thank you for taking the time to share the details of your experience after your stay at Las Américas hotel.

At Las Américas we strive to provide the best service quality in our city and this is achieved just with the professionalism, friendliness and warmth of our staff. Your feedback regarding your stay will contribute to our continuous improvement.

We hope you come back soon to Cartagena and to Las Américas so we can give you the service we are known for. #ElHoteldeLasEstrellas.

Sincerely,

Karen Berdugo
Analista de Servicios

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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