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“Best Comfort”

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Hotel Las Americas Torre del Mar
Ranked #23 of 151 Hotels in Cartagena
Certificate of Excellence
Bogota, Colombia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Best Comfort”
Reviewed July 16, 2012

I loved this resort it was awesome, modern and the beach was beautiful, I also liked the pools with an "infinite" border it was a very nice hotel of international quality. The new tower was extraordinary everything was very modern and nice, nevertheless the polls in the old part of the complex need a boost to keep up with the new tower.

Room Tip: I would suggest to order a suite with a view of the sea it is awesome to see the sunset and the dawn...
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MrPaletas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Bogota, Colombia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 24, 2012

Very good hotel, with nice new facilities, good service, and outstanding swimming pool. However, it does not give a particular taste of what is Colombia and what is Cartagena, as it feels to impersonal . And for a beach by the caribbean sea, its beach is not among the best you can find in Colombia.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BHohmann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hotel Las Americas Torre del Mar, responded to this review, July 10, 2012
Dear Guest,

Thank you for taking the time to tell us about your experience, your feedback is very important for our continuous improvement.
We are very happy you enjoyed our facilities, service, and of course our wet zones, which are intended for all ages.

On the other hand, we are deeply sorry that your experience did not meet your expectations. It is a real shame that you didn't feel the warmth that has always characterized us. We will take into account your appreciation so our colleagues at Las Américas Torre del Mar, put it into practice: the Caribbean spirit that we claim in our principles.

We hope to see you again with us. If you wish, you can share pictures and other experiences with us.

One big Caribbean hug!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Panama City, Panama
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed June 21, 2012

I went for a conference. Cartagena was hot. The resort is new, a year old, so faciliities are clean and in excellent condition. The service is excellet, people are great. The complex is located in a new zone that is current under development, so there are not a lot options for dining outside. Take advantage of the free service that takes you to the old city.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nicki10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hotel Las Americas Torre del Mar, responded to this review, July 6, 2012
Dear Guest,

Thank you for taking the time to tell us about your experience, your feedback is very important for our continuous improvement.

We are pleased to read your comment, as we realize that you enjoyed the resort, especially the variety of our services.

As you very rightly say, we are located in a developing area and gastronomic offers are only found in hotels, like ours for example; you can find 7 restaurants of local and international cuisine. But if you prefer to enjoy an experience in the walled city, we have our bus that takes you free, plus, our Concierge can recommend which restaurant to visit and likewise make your reservation.

We hope to see you again with us. If you like, you can share pictures and other experiences whit us.

A big hug!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
Level Contributor
92 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed June 8, 2012

I stayed here 3 nights for a conference. I was pleased by the level of service and amenities offered at the property. I appreciated the English speaking staff throughout the hotel. I stayed in the new tower with a fabulous view of the beach. The room was large, modern and clean. The bathroom had a tub and next to the tub a rain shower head. Toiletries included soap. shampoo, moisturizer, conditioner - I didn't recognize the brand, but it seemed like quality stuff. The property is spacious. The complimentary breakfast buffet included US and local style items. There is also a really nice complimentary spacious gym with a wide choice of machines, weights, and mats.

There are multiple pools that seemed very well maintained and with ample seating areas. There were a few minor inconveniences. First, service in and around the pool and beach was nonexistent. Second, there's a required "towel deposit" of 25,000 pesos (about 15 USD). You must remember to bring your towel back and you need to worry if someone walks off with your towel.

A really nice surprise was the complimentary shuttle service into the old town. It ran just about every hour with the last return after 9pm.

I would recommend this hotel for both business and pleasure.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank surrealus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hotel Las Americas Torre del Mar, responded to this review, July 10, 2012
Dear Guest,

Thank you for taking the time to tell us about your experience, your feedback is very important for our continuous improvement.

We are very happy that you enjoyed our facilities, in particular that you could appreciate all the details in the room and bathroom. We are also pleased that you loved the amenities, which are a unique line of the hotel called "Sea Forest".

We apologize for having withheld money in the towel service, as our guests should not be asked for any deposit. This is only for visitors who spend a day with us or for those who pay when the towel is lost. However, no guests are required to make a deposit, with the room number is enough.

We hope to see you again with us. If you wish, you can share pictures and other experiences.

Big hug!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bogota, Colombia
Level Contributor
82 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed April 14, 2012

I have been twice in January 2012 to this Hotel what is about 10-15 minutes by car from the Historic Center of Cartagena. I stayed both times in the new tower what was just recently finished. I had stayed a couple of times in the old part of the hotel but wouldn't stay there anymore. The rooms have a decent size and the plus is that everything is still brand new. The breakfast buffet is just average and the restaurant has unfortunately no charme at all, looks like a Cantina. The pool area is a dream for each kid, enormous and spacious. Because of the location of the pool, from the early afternoon on it stays more and more in the shade. On top of the roof in the 10th floor is an "just adult" pool and bar area, what is relaxing and has an incredible view.The beach is right in front of the hotel and is very strict supervised with guards, you feel absolutely safe there. The very long stretched beach invites to walk and try some water sports.The location of the hotel is perfect for families and people who want to stay by the beach, in the evening there is not much you can do outside the hotel, you have to take a cab to go downdown.

Room Tip: All rooms are still brand new. Ask for a room as high up as possible and you have an amazing view ov...
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  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SusanneVIE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brooklyn new york
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 30, 2012

I stayed in the "Tower" portion of the resort - the less than 3 year old half and clearly built to attract business customers. Other than a lack of hot water (which wasn't the end of the world given the climate) the room, gym, restaurants, bars, pool, etc was fantastic. Because the setting was so formal I went next door to the original outdoor dining hall in the older portion - it felt more like I was on holiday surrounded by the kids and families. And distinctly more relaxed with the parrots and greenery. Buffets for breakfast were great and tasty albeit expensive. We left the resort for restaurants in Cartagena during the latter part of the day - better prices and options. Pools on both sides were very clean and staff friendly. The rooms in the older portion were under renovation and those with balconies and hammocks away from the pool view looked really lovely. The sea is murky here - mixed in with river run off - not a clear blue Caribbean sea but lovely and warm. We did find the hotel had charged us repeatedly for unexplained taxes at the end but when we pointed it out they were removed.

Room Tip: rooms in the older portion facing away from pool areas and towards the Tower would be quietest!
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  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bklynlarkhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bogota, Colombia
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 16, 2012

The hotel has modern and well equipped rooms and facilities. At Torre del Mar the gym opens at 5am, perfect if your going in a business trip. The business center is perfect for meetings. Also I highly recommend a visit to the SPA, great ambiance, wonderful massages and the water cycle therapy is renewing.
Within the Resort there are many restaurants and each one has its own unique charm.
The hotel is not so close to the historical city center, but hourly shuttles drive you in and out.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Annie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Las Americas Torre del Mar

Property: Hotel Las Americas Torre del Mar
Address: Anillo Vial | Sector Cielo Mar, Cartagena 130001, Colombia (Formerly Hotel Las Américas Torre del Mar)
Phone Number:
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 On the Beach Hotel in Cartagena
#5 Business Hotel in Cartagena
#10 Spa Hotel in Cartagena
#14 Luxury Hotel in Cartagena
#22 Family Hotel in Cartagena
#36 Romantic Hotel in Cartagena
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Las Americas Torre del Mar 4.5*
Number of rooms: 270
Official Description (provided by the hotel):
Hotel Las Americas Torre del Mar is a luxury resort located on the seafront in the north of Cartagena de Indias on the beach La Boquilla. It offers 5 swimming pools, 3 bars: Aqua Lounge, Sports and Infinity; a Spa and wellness, fitness and business center. There are clothing and coffee stores, plus free WiFi in all areas. Rooms at the Hotel Las Americas Torre del Mar has a minibar, flat-screen TV and a balcony overlooking the sea, the city or the Cienaga de la Virgen. The Columbus Al Forno restaurant is a gourmet dining area where you can take a number of international dishes. The gourmet "ERRE" restaurant by renowned chef Ramon Freixa, awarded 2 Michelin stars at his restaurant in Madrid, it offers spectacular views of the ocean on the 10th floor of the tower. It features stylish decor and is ideal for business lunches or romantic dinners. Hotel Las Americas Torre del Mar is a 5-minute drive from Rafael Nunez International Airport and 10 minutes drive to the Wall City of Cartagena. 24-hour front desk and free parking. ... more   less 
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Also Known As:
Las Americas Torre Del Mar Hotel Cartagena

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