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“Staff enters your room while you're gone.”
Review of Casamara Hostal

Casamara Hostal
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Casamara Hostal
Ranked #68 of 167 Cartagena B&B and Inns
Reviewed July 8, 2013

We checked into this hotel after a long, hot shuttle ride into Cartagena. We thought it was a little overpriced for what it was, but is was clean and quiet and we wanted to finally sleep. The man who showed us our room told us the air conditioner took 10-15 minutes to kick in, so we turned it on, unpacked a little, and decided to walk down the street to grab dinner, hoping it would be nice and cool in our room when we arrived back.

When we got back to the hotel, someone had been in our room and had turned off the air conditioner and light. I was really uncomfortable with someone being in the room since our passports and personal belongings were in there. Not once did any of the cheaper hostels we stayed with use any pretense to go into our room. When we spoke with the owner who was downstairs at the time, she acted aggressively, to our surprise. When asked why someone had been in our room, she was angry saying it was completely normal in her hotels. My boyfriend asked her, "it's normal for you to go in our room while we're gone?" and she responded with an argumentative scolding tone, "is it normal for you to waste electricity?"

He tried explaining that first, we were paying for the room and the use of electricity in that room, and second, we wanted our room to be cool when we got back from buying dinner. She got louder and louder, accusing us of "wasting" electricity, which again, we were paying for, and said it was completely normal for her or her staff to go into the rooms while their paying customers are gone. She ended the conversation (nastily) with the statement, "My hotel, my rules." We read the rules at the front desk, and nowhere does it state that if you leave the AC on in your room it gives the owner and staff permission to enter and look around. It was an oddly shocking conversation to overhear, and based on the looks on the faces of other people staying there at the time, they were surprised as well.

We left.

I would not recommend this place to any traveler with a sense of personal privacy. The rooms are slightly overpriced to begin with, and not worth the treatment from the owner. Paying customers aren't freeloaders. There is no reason to go snooping through bedrooms under any pretense. This is in the same area as at least a dozen other hostels and hotels, and is more expensive to boot. The area is safe enough you can walk around and shop around for a better place.

This was the strangest experience I had while in Colombia. We stayed in many different places, and even stayed in another of this woman's hotels during our first stop in Cartagena (we stayed at the Casa Villa Colonial). I can tell you it is NOT normal for people to go through your room.

Room Tip: Quiet and clean, but the staff goes through your room when you're gone. Find somewhere else.
  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Thank ErmMac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 15, 2011

The only thing wrong with this place is that it is not an absolute bargain at $40 per night for the really big room. I am a tight culo but I had to stay here, it's perfect. The staff are friendly and helpful and patient with English only speaking guests.

  • Stayed: July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Shocked71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2012
Google Translation

  • Stayed: September 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank OliverE77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 25, 2012
Google Translation

  • Stayed: January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gaby M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casamara Hostal

Address: Getesemani- calle del Espiritu Santo #29-139, Cartagena 0013, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #68 of 167 B&Bs / Inns in Cartagena
Price Range: $75 - $87 (Based on Average Rates for a Standard Room)
Number of rooms: 10

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