This is a charming boutique hotel. It's not flawless, as I'll explain further, but it is certainly an excellent place to stay. We were pleasantly surprised by the free airport transfer, and were immediately offered welcome drinks. Unfortunately, we had to move out of our first room due to a bug problem in the bed. While that was certainly unpleasant to experience, I'm willing to believe that was a one-off issue. These things happen, especially in tropical climates. The hotel responded very well, moving us to a nicer suite for the full 4 nights at no additional cost, and we had no major issues at all with the room after that. We had some minor issues with the shower, which seemed to take awhile to heat up, and where the water pressure was variable. But there are lots of nice touches at the hotel, such as a dessert treat in the evening, and the simply magnificent breakfast available. Henry and Ferney at the front desk were particularly helpful in assisting us throughout our stay. With only 18 rooms, the hotel never feels crowded, and we passed some quiet time reading by the pool upstairs. As long as the bug issue has been fully resolved, we would have no qualms about returning to this delightful little hotel, where the service really made us feel at home.
- Official Description (provided by the hotel):
- Canabal House Hotel is located in the traditional Gethsemane district, 10 minutes from Rafael Nunez airport and steps from the convention center of the city. Our policy of personal customer service is especially designed for you and where we hope to enjoy an unforgettable experience. We have 18 rooms; Standard rhythms, Superior and Suites. You can also enjoy fine dining in our restaurant, created with local ingredients by our chefs. Disconnect will take pleasure in the world in the Spa, through its rituals, relax in the ambience of the Mirador Terrace and be tempted by our menu of cocktails and spirits at the Bar Lounge. Spaces that lead to know the city of Cartagena de Indias, declared by UNESCO Cultural Heritage and Historic Site. ... more less
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