It's in a beautiful location, on the gorgeous, chocolate-box Plaza Fernando de Madrid. However...the staff were surly and uninterested, content to hang out with their mates and the 'cool' travellers they had befriended. I stayed in a huge dorm - so to some extent, you know what you're going to get - but still, it annoyed me that when some visitors arrived in the middle of the night, the hostel worker just turned on the light in our room to let those people arrive, unpack, shower etc. Also, when they didn't have room for me the following night, they referred me to a nearby 'sister' hostel (the name escapes me), whereby the two totally disinterested dudes on reception claimed the hotel was full - basically because I was a male, travelling alone, over 30, when the place is swarming with 20-something Latinas....You do the Math!
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