Overall we had a great stay. There were some issues that kept this from being great, but overall, a very good place to stay in Cartagena, and for a significantly cheaper cost than many others.
Pros: The room was huge, the air conditioners were really strong (very important in this climate), and the rooftop/pool area was fantastic and hardly used. Breakfast was great (Classico Cartagena was the best), especially if you had it on the roof with the breeze. Everyone in the hotel was really nice, and tried really hard to communicate even though we didn't speak the same language. Camilla was great about booking a trip to the islands.
Cons: When we were shown our room, I discovered that we had been "upgraded" to a room with a kitchen, but instead of two beds, we now had one. No one ever acknowledge that the room we had was different than what we reserved, which seemed strange. We didn't want to make a fuss, so we stayed where we were. Also, there were some minor things in our room that didn't work or broke while we were there (e.g. someone before us had lost the remote for the air conditioners, so we weren't able to control it; the door to the shower fell off its hinges; the outer door handle was broken and didn't work without a key).
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