Knowing that Cartagena is a popular destination to spend christmas holidays, I decided to book in advance to make sure I will avoid headaches and stress looking for acommodation.
Therefore I booked four nights at this hotel one month prior to my stay, afterwards I received the confirmation booking email, with booking number and severals emails in order to plan our itinerary during our stay in this beautiful city.
What a surprise we had.... when two days before flying to Colombia I received and email from the sales manager letting me know that they had made a mistake with the bookings, therefore I did not have a place where to stay any longer. Could you believe it?
That is what is called terrible timing for bad news, They think that sending an email is enough apology for ruining someone else holidays.
I don't want anyone else to live this nightmare during your holidays, that is why I highly recommend to seriously stay in another hotel.
That is disrespectful to the guest.
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