We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fabulous!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Dann Carlton Bucaramanga
Ranked #2 of 38 Hotels in Bucaramanga
Certificate of Excellence
GreenLeadersGold level
Reviewed April 4, 2013

We stayed 2 nights at the Dann Carlton during a leisure family trip. The size of the room was large, and everything clean. The bed was comfortable with many pillows. The breakfast was delicious. There were many local exotic fruits, juices, and traditional foods. There were also eggs to order, cereal, cheese, & cold cuts...In the lobby they served coffee and iced tea. The staff was lovely.

  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Andrea939
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Dann Carl... B, Gerente at Dann Carlton Bucaramanga, responded to this reviewResponded July 19, 2016

Dear Mrs. Andrea939,

Long time ago we do not have the pleasure of seeing us again and we really miss you. From that time until now, we have improved service protocols, renovated rooms, restaurant, pool area and open the ELIXIA SPA. We are finalizing the remodeling of the bathroom into the rooms, and continue with the Lobby, main restaurant, soundproof rooms and fire system improvement. This has allowed us that despite the good alternatives arrivals to the city, we remain the best option and first hotel in the city. We would love to see you again very soon.

Best regard,

Hector I. Cristancho
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (748)
Traveler rating
Traveler type
Time of year
Language
  • More languages

62 - 68 of 748 reviews

Reviewed March 29, 2013

I stayed 4 nights at the Dann Carlton during a business trip. I was surprised at the generous size of the rooms. Everything was clean. Bed very comfortable with plenty of pillows to choose from. The breakfast was delicious with plenty of local exotic fruit, juices, baked goods but also eggs to order, cereal, cold cuts and cheeses, The hotel is in center of town, within easy distance to parks and restaurants. The hotel has two restaurants - we ate at the rooftop restaurant where you can get all the local specialties prepared in the ground floor restaurant but you have to ask for it. Try the cabrito! Staff is friendly throughout. Front desk has English speaking staff.

  • Stayed: March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gypsgris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Dann Carl... B, Gerente at Dann Carlton Bucaramanga, responded to this reviewResponded July 19, 2016

Dear Mr. Gypsgris,

Long time ago we do not have the pleasure of seeing us again and we really miss you. From that time until now, we have improved service protocols, renovated rooms, restaurant, pool area and open the ELIXIA SPA. We are finalizing the remodeling of the bathroom into the rooms, and continue with the Lobby, main restaurant, soundproof rooms and fire system improvement. This has allowed us that despite the good alternatives arrivals to the city, we remain the best option and first hotel in the city. We would love to see you again very soon.

Best regard,

Hector I. Cristancho
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2012

I was very pleasantly surprised at the 5-star quality of the Dann Carlton Bucaramanga. From the moment of check in (soft classical music playing in background), when you are served a delicious iced-tea, to the large and comfortable rooms, I could have easily stayed here another two nights. Excellent hotel staff. I was here for a conference, and the conference room was brilliant -- a top-floor panorama of the entire city. The restaurant serves excellent food.

Room Tip: Ask for a room on one of the higher floors -- better views and less street noise.
See more room tips
  • Stayed: October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank William G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Dann Carl... B, Gerente at Dann Carlton Bucaramanga, responded to this reviewResponded July 19, 2016

Dear Mr. William G,

Long time ago we do not have the pleasure of seeing us again and we really miss you. From that time until now, we have improved service protocols, renovated rooms, restaurant, pool area and open the ELIXIA SPA. We are finalizing the remodeling of the bathroom into the rooms, and continue with the Lobby, main restaurant, soundproof rooms and fire system improvement. This has allowed us that despite the good alternatives arrivals to the city, we remain the best option and first hotel in the city. We would love to see you again very soon.

Best regard,

Hector I. Cristancho
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2012

There are some good reasons to stay here: it is still the best hotel in town, easy access to many places (not always walking distance, but short taxi rides), the rooms are clean, free Wi-Fi, breakfast is served in a nice open roof top by the pool. But there are only 2 elevators and they are slow, the quality of food is barely average. And it is noisy, from the floor above you, some rooms have noise coming from the streets. - The gym is basic, the pool is small. The steam bath is right in the middle of the gym.

Room Tip: Rooms ending in 02, 03, 04 face a quiet street. - But the noise could come from the floor above you.
See more room tips
  • Stayed: October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Conocer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Dann Carl... B, Gerente at Dann Carlton Bucaramanga, responded to this reviewResponded July 19, 2016

Dear Mr. Conocer,

Long time ago we do not have the pleasure of seeing us again and we really miss you. From that time until now, we have improved service protocols, renovated rooms, restaurant, pool area and open the ELIXIA SPA. We are finalizing the remodeling of the bathroom into the rooms, and continue with the Lobby, main restaurant, soundproof rooms and fire system improvement. This has allowed us that despite the good alternatives arrivals to the city, we remain the best option and first hotel in the city. We would love to see you again very soon.

Best regard,

Hector I. Cristancho
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2012

I stayed two nights at this hotel, on business. The room was clean. There is a big fancy lobby and staff are reasonably friendly. Location is ok.
My main complaint would be that the rooms are not very well isolated against noise: I was on the ninth floor but could hear lots of noise from the street, enough to wake me up in the morning, as well as the person in the room above me as she walked around on her heels (it's 2 am! ...take them off!!).
The internet connection varied widely in quality, one minute good, next minute gone.
The rooftop restaurant has nice views but the evening menu is quite limited (especially if you want something light) and service was quite poor when we were there, even though only 3 tables were occupied and at least 4 waiters were standing around. We had to call them and remind them of our (simple) orders several times.
There is another restaurant downstairs, which we didn't try during our stay.
All around an ok business hotel, aging quickly.

  • Stayed: September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jessie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Dann Carl... B, Gerente at Dann Carlton Bucaramanga, responded to this reviewResponded July 19, 2016

Dear Mrs. , Jessie G

Long time ago we do not have the pleasure of seeing us again and we really miss you. From that time until now, we have improved service protocols, renovated rooms, restaurant, pool area and open the ELIXIA SPA. We are finalizing the remodeling of the bathroom into the rooms, and continue with the Lobby, main restaurant, soundproof rooms and fire system improvement. This has allowed us that despite the good alternatives arrivals to the city, we remain the best option and first hotel in the city. We would love to see you again very soon.

Best regard,

Hector I. Cristancho
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2012

I arrived with my wife for a weekend, the hotel is very good located, the rooms are big and confortable, all the persinel are friendly and helpful the weekend rate is very good ad include an excellent breakfast.

  • Stayed: August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Enrique S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Dann Carl... B, Gerente at Dann Carlton Bucaramanga, responded to this reviewResponded July 19, 2016

Dear Mr. Enrique S,

Long time ago we do not have the pleasure of seeing us again and we really miss you. From that time until now, we have improved service protocols, renovated rooms, restaurant, pool area and open the ELIXIA SPA. We are finalizing the remodeling of the bathroom into the rooms, and continue with the Lobby, main restaurant, soundproof rooms and fire system improvement. This has allowed us that despite the good alternatives arrivals to the city, we remain the best option and first hotel in the city. We would love to see you again very soon.

Best regard,

Hector I. Cristancho
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2012

I have stayed at the Dann in Cali and Bogota and always found it comfortable. So i decided to stay at the Dann on my trip to Bucaramanga. The city is great, i highly recommend it. The location of the Dann is perfect, the building and lobby are up to Dann standards but the rooms are just run down, outdated and in poor conditions. The first room they showed me smelled of mildew, the next more of the same. Finally out of frustration I choose a room that had the less odor. It had a balcony but the sliding door would only open half way, the curtains would not close completely, the bed on the side where most people sleep had a dip in it, the water was not hot, the furniture was comfortable and outdated. Even the towels were worn down!

The room service food, the staff and service was excellent but the breakfast buffet was only adequate. The gym, steam and rooftop pool and restaraunt are nice. For the money I would seek another alternative....

Room Tip: If you are spending this kind of money then find another hotel that has updated rooms...
See more room tips
  • Stayed: July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank James R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Dann Carl... B, Gerente at Dann Carlton Bucaramanga, responded to this reviewResponded July 19, 2016

Dear Mr.James R ,

Long time ago we do not have the pleasure of seeing us again and we really miss you. From that time until now, we have improved service protocols, renovated rooms, restaurant, pool area and open the ELIXIA SPA. We are finalizing the remodeling of the bathroom into the rooms, and continue with the Lobby, main restaurant, soundproof rooms and fire system improvement. This has allowed us that despite the good alternatives arrivals to the city, we remain the best option and first hotel in the city. We would love to see you again very soon.

Best regard,

Hector I. Cristancho
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Bucaramanga hotels
1.3 mi away
Holiday Inn Bucaramanga Cacique
0.3 mi away
Tryp Bucaramanga Cabecera
Tryp Bucaramanga Cabecera
#1 of 38 in Bucaramanga
376 reviews
0.1 mi away
Hampton by Hilton Bucaramanga
Hampton by Hilton Bucaramanga
#5 of 38 in Bucaramanga
105 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Hotel Chicamocha
Hotel Chicamocha
#7 of 38 in Bucaramanga
188 reviews
0.5 mi away
Hotel La Serrania
Hotel La Serrania
#8 of 38 in Bucaramanga
110 reviews
3.2 mi away
Sonesta Hotel Bucaramanga
Sonesta Hotel Bucaramanga
#19 of 38 in Bucaramanga
1 reviews
Show Prices
Show Prices
Show Prices

Been to Dann Carlton Bucaramanga? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Dann Carlton Bucaramanga

Address: Calle 47 28 - 83, Bucaramanga 680006, Colombia
Phone Number:
Location: Colombia > Santander Department > Bucaramanga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 38 Hotels in Bucaramanga
Price Range: $66 - $106 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dann Carlton Bucaramanga 4*
Number of rooms: 135
Official Description (provided by the hotel):
Hotel Dann Carlton Bucaramanga opens doors to first 5 star hotel in Bucaramanga which offers a space where good taste, elegance and comfort coexist to ensure an unforgettable experience. Its modern architecture and design invite you to enjoy an exclusive hotel with the best location in the city. Always choose the best and enjoy a luxury hotel in Bucaramanga by booking on the official website of the Hotel Dann Carlton Bucaramanga at the best price. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotwire, Orbitz, Cancelon, TripOnline SA, HotelQuickly, getaroom.com and Evoline ltd so you can book your Dann Carlton Bucaramanga reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing