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“I'm sorry I went there.”
Review of Hostel Kasa Guane

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Hostel Kasa Guane
Ranked #4 of 54 Bucaramanga B&B and Inns
Reviewed August 9, 2013 via mobile

Kasa Guane is not the place to be. Rooms at the back have no window; at the front they overlook a busy street. Traffic WILL wake you up early morning! People playing pool on the roof terrace until very late at night will keep you awake!
The bathrooms are run down.
Laundry room and kitchen are in the same area, so your freshly washed clothes smell of food.
Dining room is dark and depressing.
Tim, an English guy and one of the owners, is careless and not helpful with information.
Luckily Rowan was there to save the day.
I'm really sorry I went there! I'm sure I could have found better!

  • Stayed: August 2013
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1  Thank GeorginaCatania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KasaGuane, Owner at Hostel Kasa Guane, responded to this reviewResponded August 21, 2013

Hi Georgina,

We are sorry that you didn’t enjoy your stay with us. We are surprised to hear such negative comments especially after the long positive conversations we had in the hostel.

Your comment about Tim (me) being unhelpful and careless is disappointing, when you arrived at the hostel you mistakenly believed that Bucaramanga offered all the activities that were in your guide book for San Gil.

As with all our guests I took the time to answer all your questions as accurately as I could and tried to make things clearer for you.

I explained that it wasn't possible to do some of the activities you wanted to do in Bucaramanga. You replied that you really liked Bucaramanga and only wanted to go to San Gil and Barichara for one day and then return.

I advised you of the journey times and that although possible, it would involve a lot of travelling and very little time in the places that you wanted to see. You then left for San Gil but didn't return that night.

I appreciate that you have had to change your travel plans but was it is disappointing to read that you feel that this was due to my bad advice.

Your solely negative comments go against the majority of other reviews and comments that we have had.

Specifically in terms of the laundry, we have a tumble dryer in the kitchen and I personally wash all my clothes in the hostel. I have never noticed or heard anyone else say that their clothes smell of food.

Again I offer my apologies if you are sorry that you stayed in our hostel but I and all our staff always do our utmost to give the best information we can to all our guests.

Tim

Team Kasa Guane

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52 - 58 of 137 reviews

Reviewed May 15, 2013

Loved this place. Possibly the only hostel in town, so not much competition, but the guys arent resting on their laurels.

Rooms are nice and clean and spacious (privates and dorms). Great, powerful, hot showers. Good wifi. Guest kitchen for cooking. Great lounge/bar on the roof for relaxing, which also seems to be where the locals come to hang out every night.

The English guys that run the place are also really helpful.

Only complaint would be the loudness of music in reception...come on guys, turn it down late at night....it can be heard in every room.

  • Stayed: April 2013, traveled as a couple
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Thank thecuriouswolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KasaGuane, Owner at Hostel Kasa Guane, responded to this reviewResponded June 28, 2013

Hi thecurioswolf,
Thanks for the review. It's really nice for us to hear that you enjoyed your stay with us. We appreciate you're point about noise from the reception and have asked the staff to be more aware of this in the future. We hope you accept our apologies and hope to see you again soon.

Regards

Team Kasa Guane

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Reviewed March 24, 2013

My girlfriend and i stayed here on and off for two weeks, the hostel has a very relaxed atmosphere, really helpful staff and clean and comfortable rooms.
I was staying in a different room for two weeks before she joined me and both the shared shower i was using then and the ensuite we had later were powerful and kept a steady, hot temperature throughout (most important factor along with comfy beds IMHO)
Lively rooftop bar on Friday and Saturday nights with great quality (and cheap) cocktails and the best empanadas we ate in Colombia. The stairs to the bar are separate from those to the rooms meaning you don't have non-hostel guests walking past your bedroom door.
Being non-spanish speakers we found the staff were always very helpful in booking other hostels, activities and flights around Colombia.
And if you have time.... my girlfriend and i went on a Saturday morning to help with a charity social project linked with the hostel - Goals for Peace.

  • Stayed: February 2013, traveled as a couple
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Thank dephill83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KasaGuane, Owner at Hostel Kasa Guane, responded to this reviewResponded June 28, 2013

Hey dephill83,
It's great to hear that you enjoyed your stay with us and the morning at Goals for Peace. Thanks for taking the time to let us know and hopefully we'll see you back in Bucaramanga soon.
All the best
Team Kasa Guane

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Reviewed February 22, 2013

I had the ATA private room and bath and although it looked out onto the stairs to the rooftop bar after 11:00 it was very quiet. The bed was comfortable the pillows just right for me and did I mention HOT water. This is the only place that you will have to add some cold to the hot to take a shower. After coming from the coast and cold water showers the hot water was wonderful. Across the street there is a bakery that serves reasonably priced breakfasts if your not into making your own in the kitchen. The staff are friendly and they are willing to offer advice on things to see and do. The wifi at the start was great with a router on every floor for great strength and coverage. Sometimes you may have to reboot the second floor router but that solved my early on connection issues. The Hostel is in a great location in a city that is not often on the radar as a tourist city. La Mesa, Giron , Parque Nacional Chicmocha and La Flora parks are places that are a must see when in Bucaramanga. I highly recommend Kasa Guane.

  • Stayed: February 2013, traveled solo
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2  Thank WParks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KasaGuane, Owner at Hostel Kasa Guane, responded to this reviewResponded June 28, 2013

Hey WParks,
What a great review! Thanks for your kind words it sounds like you got the best out of your stay with us and your time in and around the city. We installed a new huge gas boiler a few months ago and hearing guests like you enjoy the new showers makes us glad we did. La Flora park is beautiful and we agree with you that there are lots of 'must see' spots around Bucaramanga.

All the best

Team kasa Guane

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Reviewed February 16, 2013

Hostal Kasa Guane is everything a hostel should be. It has nice clean rooms, big hot showers, a great rooftop bar and common area, friendly helpful staff, located in a awesome area of the city, all for a great price. There was always plenty to do and lots of other travelers around to have a good time with. If you are looking for a quite out of the way place Kasa Guane might not be for you, but for everyone else it's all you could ask for.

Bucaramanga is also a great city. It doesn't seem to be on the radar of most travelers but I think that might soon change. It is very clean and modern. It is full of students and young working people. It might not have the history of Bogota, but it is very lively and full of energy.

  • Stayed: February 2013, traveled solo
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2  Thank Prindle150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KasaGuane, Owner at Hostel Kasa Guane, responded to this reviewResponded June 28, 2013

Hi Prindle150,

Another positive review, thanks so much for taking time to let us know your thoughts about Bucaramanga and Kasa Guane. It's so nice to hear so many people appreciating the city like we do and we think you're right that things are only going to get better. Thanks again for you're lovely comments about our hostel.

All the best and we hope to see you soon.

Team Kasa Guane

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Reviewed February 10, 2013

I stayed in a private room, although the primary accommodation is dorm rooms. Great place. Multiple wifi routers give a strong signal wherever you are in the facility. Very clean and comfortable. The location is perfect for restaurants and shopping. The staff are ultra helpful.

  • Stayed: February 2013, traveled solo
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2  Thank Neal R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KasaGuane, Owner at Hostel Kasa Guane, responded to this reviewResponded June 28, 2013

Hey NealR2000,
We really appreciate you letting us know how much you enjoyed your stay with us. We always do our utmost to maintain the highest levels of cleanliness and know that it's all about a comfy hostel where the small details matter. Hot showers and good WiFi everywhere in the house are right up there. To hear that you 'cannot fault' us is great to hear. Thanks a lot for the review.

All the best

Team Kasa Guane

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Reviewed January 27, 2013 via mobile

We stayed for two days and really enjoyed our experience!
The staff were super helpful, friendly and accommodating! They let us check in at 6am after getting off the night bus, then let us have a shower before our night bus to Bogota :)
Rooms were good and clean- bathrooms were also very clean - and hot water :)
Kitchen and free coffee is a great treat!
Rooftop patio is great for beers at night/eating dinner or salsa lessons!
Good location - short walk from clubs, banks, places to eat and bars..
Thanks for a wonderful stay in Buca :)

  • Stayed: January 2013
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3  Thank CaroDoyleAus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KasaGuane, Owner at Hostel Kasa Guane, responded to this reviewResponded June 28, 2013

Hi CaroDoyleAus,
It's great to hear that you had a wonderful stay with us. Thanks alot for letting us know and we hope to see you back here one day.

All the best

Team Kasa Guane

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hostel Kasa Guane

Address: Calle 11 # 26-50 | Barrio La Universidad, Bucaramanga 680002, Colombia
Location: Colombia > Santander Department > Bucaramanga
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
Ranked #4 of 54 B&Bs / Inns in Bucaramanga
Price Range: $11 - $25 (Based on Average Rates for a Standard Room)
Number of rooms: 14
Official Description (provided by the hotel):
Kasa Guane is Bucaramanga's original and friendliest backpackers' hostel. Located in the popular university district,with many cafes, restaurants, bars and sports facilities within a few minutes walk from the hostel. The city is perfect to explore on foot, and is known as "La Ciudad de los Parques" or "City of Parks". You are never far away from a nice spot to chill out, kick back reading a book or simply relax with a beer watching the world go by.The hostel is set in a large, newly renovated, two storey house with clean spacious rooms and social areas. There is a 24 hour reception four 4 bed dorms, one of which is female only. There are choices of private rooms with or without multi-channel HD cable TV, all rooms have en suite bathrooms as well as a triple room and a family room. All the rooms have new silent fans and comfortable beds with new orthopaedic mattresses for a quality nights sleep. On the third floor we have a large rooftop terrace with private bar and pool table where we have regular functions, language interchange evenings, theatre groups, live music and pretty much anything that helps to create a good mix of both travellers and Colombians in the hostel. There is free Wi-Fi in the whole house, free towels, lockers and free coffee. We also have a laundry service for guests. Please note: Check in at 14:00pm Check out at 12:00am Cancellation Policy 1 days Only cash as payment upon arrival (Breakfast not included) ... more   less 
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