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“Bathroom Issues!”

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NH Collection Barranquilla Smartsuites Royal
Ranked #6 of 58 Hotels in Barranquilla
Certificate of Excellence
Denver, Colorado
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Bathroom Issues!”
Reviewed November 29, 2012

The biggest problem we (a large group staying here to attend a wedding) had was in regard to the lack of hot water! Sorry, but at an upscale hotel, I expect to have hot water when I want to take a shower. Virtually everyone experience this problem during the 3 night we stayed here.

That being said, I hate the trend towards see-through bathrooms. I suppose it's fine when you are staying here by yourself, but even when staying with my husband, I prefer to have a shower that itsn't open to the rest of the room! The glass wall doesn't even have a door to close the shower, which means that cold air from the room is constantly entering the shower enclosure. Coupled with a lack of hot water, this was a huge problem to me. With some of our group where friends were sharing a room, this lack of privacy was a real problem.

The breakfast was fine, we ate lunch here one day and it was ok, nothing special.

The service was very good. It's easy to get anywhere with taxis, which are quite cheap.

Room Tip: ask for one with hot water!
See more room tips
  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jillindenver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmartSuitesRoyal, Director de Recepción at NH Collection Barranquilla Smartsuites Royal, responded to this review, June 17, 2013
Dear guest

In behalf of SmartSuites Royal Barranquilla receive a warm greeting.

We want to offer you our most sincere apologies and we will follow your recommendation to guarantee an exceptional service for our international guests.

Sincerely,

Cindy Escorcia Rocha
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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300 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
South Fulton, Tennessee
Level Contributor
88 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed November 19, 2012

This was my first stay at this new hotel and also the first time with this chain. Found the staff to be helpful and friendly. Rooms were clean and modern although a little tight for space. Rates were very good with package for internet and breakfast included. There are also some restaurants within walking distance to give some other options for dinner.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank msmintn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmartSuitesRoyal, Director de Recepción at NH Collection Barranquilla Smartsuites Royal, responded to this review, February 13, 2013
Dear Guest,

First of all, in behalf of all the SmartSuites Royal Family we want to thank you for taking the time to share your opinion and experience to us.
We would like you to know that we are always willing to offer an excellent service as well as the facilities which make even more special your stay in our hotel. It was a pleasure for us to assist you once you became part of this great family.

We hope to have you back soon to this your home in Barranquilla!

Sincerely,
Cindy Escorcia
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas, USA
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed November 15, 2012

I think this is the best choice in Barranquilla for business travelers, and I prefer it over the Estelar (which is also very good, but doesn't seem to have the same personalized touch). The hotel is very new and modern, both the lobby and the rooms. The Royal chain of hotels seems to be making a big push across the entire country of Colombia in the past few years, with several brand new and high-quality hotels aimed at business travelers.

The rooms are clean and modern, neat design and layout. Comfy beds and nice touches in the room-- big flatscreen TV, free and fast wifi, etc. Breakfast in the lobby is great from 6-10 am. There's a nice little pool and lounge area on the room as well as a small gym (mostly cardio equipment, not so many weights).

Good location in the safe, upper-class Altos de Prado neighborhood. Walking distance to several restaurants, grocery stores (Olimpica or Carrulla), nightlife and bars (Bourbon, la 84, etc), ATMs and shopping malls (Villa Country). Always felt very safe walking around the areas surrounding the hotel at all hours of the day and night.

One evening I bought a nice bottle of wine from a nearby grocery store and the staff at the hotel was very kind in helping me cork the bottle and loaned me two wine glasses from the bar. My girlfriend and I were able to watch the sunset from the rooftop patio, a great view atop Barranquilla and some nice red wine.

Highly recommend this hotel for travelers visiting Barranquilla for business or pleasure.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M1027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmartSuitesRoyal, Director de Recepción at NH Collection Barranquilla Smartsuites Royal, responded to this review, February 13, 2013
Dear Guest,

Thank you for your comments. We would like to thank you for considering us the best hotel in Barranquilla. For us is very important to know that we are doing a good job.
We truly hope that your stay was pleasant and that our accommodations and services were acceptable to you since you are the reason for this Teamwork to exist. Therefore, we are delighted to have met and exceeded your expectations during your stay and, we would be more than glad to receive your presence as many times as you want in this your hotel.

Sincerely,
Cindy Escorcia
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madera, California
Level Contributor
108 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed November 5, 2012

The hotel is well kept, the rooms are modern and the staff is very courteous. We had two problems. One day we did not have clearn towels and made several calls to housekeeping and the front desk where we were told they would be right up. After a significant amount of time, we learned the washing equipment had broken down. Staff should have been forthright with this information and not leave us hanging thinkiing the towels would arrive shortly.
At check out, the exchange rate of the hotel is significantly below the going rate, 1600 at the hotel and 1780 at most facilities in the city.

Room Tip: Higher floors in execustive category seemed to be best value Overall value of hotel and location to...
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmartSuitesRoyal, Director de Recepción at NH Collection Barranquilla Smartsuites Royal, responded to this review, June 17, 2013
Dear guest,

In behalf of SmartSuites Royal Barranquilla receive a warm greeting.

We appreciate your comments regarding your stay at our hotel. We will follow your recommendations to guarantee an exceptional service for our guests.

We wish you could visit us shortly so we can give you again the attention you deserve.

Sincerely,

Cindy Escorcia Rocha
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed November 1, 2012

I had an amazing time at this hotel. Service hands down was awesome, breakfast was great. I had complementary (2) beers or wine from 5-7pm at the bar. the top level has a jacuzzi and a pool and a view that at night is breathtaking, next to it is also the gym (cardio only) and the sauna. The rooms have a nice feature where you need to place the key in a slot for the lights to work. The location was close to everything. The entrance had security all the time. I highly recommend this to anyone, you won't be disappointed. The best part is the price.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alvega2k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmartSuitesRoyal, Director de Recepción at NH Collection Barranquilla Smartsuites Royal, responded to this review, June 17, 2013
Dear guest,

In behalf of SmartSuites Royal Barranquilla receive a warm greeting.

We are really pleased that you have such a pleasant stay with us and hope that when you come back we can fulfill all your expectations in the same way as we did when you visited us.

Sincerely,

Cindy Escorcia Rocha
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
80 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed September 30, 2012

Rooms, view and walking distance to good restaurants a plus.the gym, pool and spa are average at best though their roof top location make great viewing. Service, front desk in particular, was very good. Enjoy an early morning walk as Barranquilla wakes but don't leave it too late for the heat and humidity will get you! Some great restaurants and bars all within walking distance will help the nights pass.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmartSuitesRoyal, Director de Recepción at NH Collection Barranquilla Smartsuites Royal, responded to this review, March 3, 2013
Dear Guest,

First off all we want to thank you for your comments, for us it’s really important to have a feedback.
We truly hope that your stay was pleasant and that our accommodations and services were acceptable to you since you are the reason for this Teamwork to exist.
We hope to have you back soon to this your home in Barranquilla!

Sincerely,

Cindy Escorcia Rocha
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed September 16, 2012

This is probably the best hotel in Barranquilla and the rates are fantastic. I paid 150/night for a suite. The rooms are very modern and clean with floor to ceiling windows and they have great rain showers, a pretty decent restaurant and very friendly/helpful staff (my Spanish was very mediocre during first stay here) that do speak English.

My fiancée's family live in BAQ and I don't see any reason to ever try another hotel.

Room Tip: it's worth upgrading to a suite. the price isn't that much higher and the huge floor to ceil...
See more room tips
  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jody S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmartSuitesRoyal, Director de Recepción at NH Collection Barranquilla Smartsuites Royal, responded to this review, June 17, 2013
Dear Guest

Thank you for your excellent comments.

SmartSuites Royal is committed to providing its customers an unforgettable stay and make them feel at home.

We hope to welcome you again in our Hotel.

Sincerely,

Cindy Escorcia Rocha
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about NH Collection Barranquilla Smartsuites Royal

Property: NH Collection Barranquilla Smartsuites Royal
Address: Calle 80 No. 51 B-25, Barranquilla, Colombia
Phone Number:
Location: Colombia > Atlantico Department > Barranquilla
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Barranquilla
#1 Luxury Hotel in Barranquilla
#2 Business Hotel in Barranquilla
Price Range (Based on Average Rates): $
Hotel Class:4 star — NH Collection Barranquilla Smartsuites Royal 4*
Number of rooms: 118
Official Description (provided by the hotel):
The Smart Suites Royal Hotel is the best located hotel in Barranquilla, at the exclusive Alto Prado neighbor. It is located in front of Mc Donald's of the 80th street and its proximity to the best restaurants, bars, malls and well-known private hospitals of the city make it a wonderful place to stay for business or pleasure. This modern hotel has a terrace with a great view of the city, and swimming pool, Jacuzzi, gym, massage and game room. It counts with the best technology on its 4 kind of rooms, 3 meeting rooms and 3 event rooms. Its Bocas de Ceniza restaurant and the Puerto Colombia bar have a nice and Caribbean environment to enjoy. ... more   less 
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Also Known As:
Smart Suites Royal Hotel Barranquilla

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