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“Unpleasant experience”

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Howard Johnson Hotel Versalles Barranquilla
Ranked #7 of 58 Hotels in Barranquilla
Certificate of Excellence
Bengaluru, India
Level Contributor
75 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Unpleasant experience”
Reviewed January 14, 2014

I had stayed here during Dec 2013 for 2 nights. The suite room was really very spacious.

However, the in-room facilities are not well planned. You have to run around for your needs inside the room. Because, the room was big, it had a huge A/C. Unfortunately, it was making a lot of noise and caused headache. The bathrooms are not the best that I had experienced in the hotels in Colombia and the towels were not the bright and white in color, and it had some smell too.

Since it was going full in the city during XMas time, I had little choice. I had to cut short the stay at the earliest. As a result, the hotel insisted the full payment for all the initial number of booked days.However, after a lot of persuasion, calling and meeting some senior staff, there was some way found. It took 75 minutes in the afternoon to get this resolved at the counter standing, waiting and calling their internal staff. Got drained out at the end of it.

No, I wouldn't come back to stay again.

Room Tip: The suite rooms are not worthy
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DR_SRBABU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoJo-Versalles, Guest Relations Manager at Howard Johnson Hotel Versalles Barranquilla, responded to this review, January 15, 2014
Dear Guest,

We want to thank you for your comments and the suggestions you gave us to improve our service, our sincerest apologies for the inconvenience you had during your stay.
Regarding the prepayment for your reservation our Hotel has policies and it didn't depend totally from us to make the reimbursement, it also depend from the organization who manage all the virtual payments therefore we as Hotel had to wait for them to gave us a proper response and then to reimburse the amount to you, fortunately everything was ok and we could helped you with this issue.

We hope you give us a second opportunity to show you the quality of our service, we'll be pleased to have you once again in our property,

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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279 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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English first
Montreal, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 28, 2013

Nice hotel and warm staff service. This hotel offers large, clean and comfortable rooms. Swim pool and terrace areas are quite relaxing. Its location is just in the middle of the city, get either north or south city spots are very easy and take only a few minutes by car. Restaurant menu and room service was pretty fast .
Will come back during my next trip!! Highly recommended.

Room Tip: Rooms in B Tower are pretty much larger than A Tower. Take care when doing your reservation to get t...
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jerry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoJo-Versalles, Guest Relations Manager at Howard Johnson Hotel Versalles Barranquilla, responded to this review, January 8, 2014
Dear Guest,

We're pleased to receive your review, our staff is truly grateful for the comments you wrote in Tripadvisor, it's our main goal to provide the best service in town and help you to fully enjoy your stay in our property.

We hope you'll visit us again, let us remind you Howard Johnson Versalles is your best choice in Barranquilla and we'll do our best to give you the greatest experience.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 3, 2013

I stayed here for one day and the room was very clean, Room service was awesome. The room was almost like a suite. It was so nice and luxerious. The only thing I did not like was checking in, We had to wait 2 hours after check in time for them to make the room ready. We were told 20 min but it ended up taking 2hrs. I am pretty much used to Colombian time so it was not angering just annoying as usual. Please be prepared to wait for everything when you come to Colombia. especially the Coastal region. the people are VERY laidf back and do not care about speedy service. I have often called Cartagen the "City Of The Future" BECAUSE EVERYTHING IS MANANA!! jajajajajajajaja... The another good saying among the Coastanians. "Why put off til tomorrow when you could do it the day after tomorrow" :-))

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gene H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoJo-Versalles, Guest Relations Manager at Howard Johnson Hotel Versalles Barranquilla, responded to this review, September 5, 2013
Dear Guest,

We appreciate your comments and we're very grateful for the time you'd spent sharing your experience to all of our guests, please accept our sincerest apologies for the inconvenience you had during your check in.

We look forward having you once again in our Hotel to give you the best time in Barranquilla,

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 5, 2013

It was relatively clean (found chewing gum stuck to door frame in the bathroom) and the staff was helpful. The bed was comfortable. The A/C worked well and the shower has warm water. Only stayed one night but would stay there again.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BYEPROVIDENCIA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoJo-Versalles, Guest Relations Manager at Howard Johnson Hotel Versalles Barranquilla, responded to this review, July 8, 2013
Dear Guest,

We want to thank you for the time you spent writing your comments, it's truly important for our Hotel know all the good and the bad during your stay in our property.
We work hard to make your experience unforgettable, and expect to have you soon once again.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PC Florida
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 21, 2013

The hotel is located in a busy section of Barranquilla. If you are planning a business trip or visiting family or friends in the area this will be a good stay for you. If you are looking for something to do in the immediate area then you may wish to look elsewhere. The rooms was very spacious (single king) for two people with a safe, iron, and hair dryer provided. There was one night when we had to call the front desk because the water was not working and the tub never worked. The a/c turns off automatically when you leave the room but cools within a few minutes when you return. The halls and lobby can get warm. Very nice pool area and the restaurant food was very good. Complimentary breakfast was just as good and filling. A good value for the money.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank C P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olathe, Kansas
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed January 31, 2013

this hotel is a nice hotel, I stayed here 2 times, first was on a tour had a great room (suite with 2 balancies), big bathroom. second time had a smaller room but it was good too. would stay here again, but I have relatives that live there so I can stay with them, I stayed in November the second time.

  • Stayed February 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 1872
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoJo-Versalles, Guest Relations Manager at Howard Johnson Hotel Versalles Barranquilla, responded to this review, February 3, 2013
Dear Guest,

In behalf of our Howard Johnson family I'd like to thank you for the time spent writing your comments, it's highly appreciated that you've enjoyed your stay in our property.

We hope to have the pleasure to service you once again,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 28, 2012

Very nice Hotel and wonderful helpful staff. Had a great room for $110 with a big King size suite. Seperate living room off of the bedroom with a big screen TV. Very Very clean and a big bathroom. The lobby and restaurant were very nice. Good food for the money in the Resturant with a very good staff. The staff at the desk were very very helpful as were the door man and the bellboys. NIce outdoor pool upstairs. The city is not much to look at. The street are bad and the place is pretty dirty certainly compared to Medellin which is great. I took a 1 hour ride around town just to see it. Was 20,000 Pesos ( About $12 US ). Everyone seems very nice. More of a industriail town and not a tourist town.

Room Tip: I had the King Suite and paid US $110 including tax a night. Very quiet. Great room ( 308 ) except...
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  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Horses3333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Howard Johnson Hotel Versalles Barranquilla

Property: Howard Johnson Hotel Versalles Barranquilla
Address: Carrera 48 70 188, Barranquilla 083001, Colombia
Location: Colombia > Atlantico Department > Barranquilla
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 58 Hotels in Barranquilla
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Howard Johnson Hotel Versalles Barranquilla 3.5*
Number of rooms: 80
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