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“not yet there........but good enough”
Review of Pan Pacific Ningbo

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Pan Pacific Ningbo
Ranked #6 of 757 Hotels in Ningbo
Certificate of Excellence
Los Angeles, CA
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“not yet there........but good enough”
Reviewed October 18, 2012

Pan Pacific Ningbo is in the heart of yet to developed CBD, the hotel is grand, well decorated with mixure of Eastern/Western cultural influence.

My experience started poorly when the aircon in my 1st room was down and I patiently waited for 40 minutes until a new room was assigned to me. The 2nd room was unfortunately situated in the smoking floor and I again requested to be changed to a non-smoking floor. This request took another 40 minutes and after 3 hours of chaotic experience, I am finally settled down.

Now, that's talk about the positive side, Kevin Mao, the Guest Service Manager is one of the most professional staff I've met. He has demonstrated great patience and understanding throughout my ordeal and not to mention his courteous attitude has made me truly felt like at home. The staff throughout the hotel are super friendly, well trained as far as customer service is concerned. The buffet arrangement and selections are out of this world, and if you have deep pocket, try the Hai Ten Lo restaurant which provided the finer cuisine in life.

All in all, Pan Pacific is a grand hotel with courteous staff.....the front desk is not up to 5 star level yet but I think in time......it will be as good as other parts of this fine establishment.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
charmainefu, Public Relations Manager at Pan Pacific Ningbo, responded to this review, January 2, 2014
Dear guests, greetings from Pan Pacific Hotel Ningbo!
Thank you very much for your valuable advice and we will bring up your aforementioned feedback to the front office departments to strengthen our training services.
Thank you for choosing Pan Pacific Hotel for your stay in Ningbo, the hotel has been trying to provide the best facilities to the guests, most importantly, our intention is to provide the most personalized service, designed to give every guest a pleasant stay. We sincerely look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Slovak first
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English first
Melbourne, Australia
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 23, 2012

Stayed at the recently opened Pan Pacific Hotel in Ningbo - I am a frequent visitor to Ningbo. This is a 5 star new Hotel = not sure what to expect given the Hotel rates are exceptional.
From the moment you enter the Pan Pacific foyer, the staff are eager to please.
Great Rooms, Executive Floor, Fitness & Pool Facilities, Conference Rooms etc.
Well managed Hotel & recommend you try.

Room Tip: Business travellers - upgrade to the Executive Floor.
See more room tips
  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Laurence W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
charmainefu, Public Relations Manager at Pan Pacific Ningbo, responded to this review, January 2, 2014
Dear guests, greetings from Pan Pacific Hotel Ningbo! We are glad to hear that you are satisfied with our hotel, thank you for choosing Pan Pacific Hotel for your stay in Ningbo. We are pleased for your affirmation and would like to thank you for your compliment. This will also motivate our employees to continue to provide excellent services. We sincerely look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Ningbo

Property: Pan Pacific Ningbo
Address: No.99 Min'an East Road, Ningbo 315042, China
Phone Number:
Location: China > Zhejiang > Ningbo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 757 Hotels in Ningbo
Price Range (Based on Average Rates): $
Hotel Class:5 star — Pan Pacific Ningbo 5*
Number of rooms: 415
Official Description (provided by the hotel):
Pan Pacific Ningbo is located in the heart of the Eastern New Town of Ningbo, next to the Ningbo International Conference and Exhibition Centre. Just walking distance to key financial and governmental landmarks, the property offers both hotel and extended-stay accommodation with its 415 guestrooms and suites. Hotel guests and will enjoy access to a range of restaurants and bars, and nine event venues that span over 5,000 square metres, while being treated to our unique ‘Pacific Touch’, a refreshing, authentic approach to hospitality, personalised service and attention to detail. ... more   less 
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