Pan Pacific Ningbo is in the heart of yet to developed CBD, the hotel is grand, well decorated with mixure of Eastern/Western cultural influence.
My experience started poorly when the aircon in my 1st room was down and I patiently waited for 40 minutes until a new room was assigned to me. The 2nd room was unfortunately situated in the smoking floor and I again requested to be changed to a non-smoking floor. This request took another 40 minutes and after 3 hours of chaotic experience, I am finally settled down.
Now, that's talk about the positive side, Kevin Mao, the Guest Service Manager is one of the most professional staff I've met. He has demonstrated great patience and understanding throughout my ordeal and not to mention his courteous attitude has made me truly felt like at home. The staff throughout the hotel are super friendly, well trained as far as customer service is concerned. The buffet arrangement and selections are out of this world, and if you have deep pocket, try the Hai Ten Lo restaurant which provided the finer cuisine in life.
All in all, Pan Pacific is a grand hotel with courteous staff.....the front desk is not up to 5 star level yet but I think in time......it will be as good as other parts of this fine establishment.
- Official Description (provided by the hotel):
- Pan Pacific Ningbo is located in the heart of the Eastern New Town of Ningbo, next to the Ningbo International Conference and Exhibition Centre. Just walking distance to key financial and governmental landmarks, the property offers both hotel and extended-stay accommodation with its 415 guestrooms and suites. Hotel guests and will enjoy access to a range of restaurants and bars, and nine event venues that span over 5,000 square metres, while being treated to our unique ‘Pacific Touch’, a refreshing, authentic approach to hospitality, personalised service and attention to detail. ... more less
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