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“An excellent choice in Urumqi”

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Grand Mercure Urumqi Hualing Hotel
Ranked #2 of 651 Hotels in Urumqi
Certificate of Excellence
Paris, France
Level Contributor
362 reviews
199 hotel reviews
common_n_hotel_reviews_1bd8 283 helpful votes
“An excellent choice in Urumqi”
Reviewed September 1, 2013

Grand Mercure Hualing is erected next to a gigantic mall. It is a majestic brown marble tower, which serves as a landmark in the neighborhood. The reception hall is impeccable, vast and luxurious –true 5-star standard. Reception staff was efficient and spoke English reasonably well.

I was given a twin-bedded room on the 9th floor, which looked brand new, with elegant furniture in beige tones. Beds were reasonably large and very comfortable. However, the bathroom was tiny and surprisingly badly lit. Furthermore, the A/C didn’t work properly, which we were told was due to the recent reopening of the establishment and would soon be fixed. We were given a new room in which A/C worked slightly better, but were temperature still couldn’t drop under 24.5 degrees. At night, sensors in the hall beeped at regular intervals, which could be heard from the beds and was quite annoying.

Once the A/C issue fixed and the hall sensors made silent, this hotel will be an excellent choice in Urumqi, furthermore offering good value.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FrenchTraveler001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Mercure U... H, Director of Sales at Grand Mercure Urumqi Hualing Hotel, responded to this review, September 2, 2013
On behalf of the management and staff of Grand Mercure Urumqi Hualing, we would like to thank you for choosing us to stay and sharing your staying experience!
We would like you know that we fixed A/C problems as you mentioned just a few days ago. And we would arrange a corner room for you on next visit so that sensors' noise would not bother you again. Our Fench speaking management would also like to meet you in person on your next visit if possible.
Sincerely looking froward to welcoming you back at Grand Mercure Urumqi Hualing!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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134 reviews from our community

Traveler rating
    40
    72
    16
    6
    0
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
Perth
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 7, 2012

To be fair to the Mercure chain of hotels, this hotel is being renovated and must have only just been acquired by the chain because Taxis dont know it as the Grand Mercure. I didnt see any Mercure branding except a small plaque on the front counter. Friendly staff spoke good Chinglish. Website says Courtesy Bus and free Wifi. neither are offered. taxi to the airport is happily arranged by hotel. Beds were extra extra firm. room must have been used as a smoking room as it smelt very stale. if you are only staying overnight, then i recommend the Tian Yuan Hotel at the airport. 5 minute walk from the terminal.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ross C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 25, 2012

After reading reviews here i was definitely apprehensive about this hotel. However i was pleasantly surprised when we arrived. English was spoken widely, the hotel room was large and comfortable with internet and good air-conditioning. The breakfast is good, but dinner is bad, and expect a fair number of drunk chinese business men and prostitutes. However, i did not feel unsafe and would stay at this hotel again. Prepare yourself for an extraordinarily hard bed though. Like a table with a sheet - no joke.

Room Tip: probably best to choose a high floor so you avoid dining lobby noise
See more room tips
  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SianRhys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed January 8, 2012

Came into the hotel at 3am as the flight been late.
No one person on the reception speaks English
Given price has not included taxes (which surprised me when I found the note on the room card)
The receptionist has confirmed that the breakfast is included which was not and cost me 10 dollar (+tax) - was the worst breakfast I've ever had in Asia from the food selection and quality.
What else... People are smoking on the reception and it looks allowed.

Positive:
Good location
Rooms are not too bad

Result of my stay:
Changed the hotel on the morning for the lower stars but reasonable price. Has not lost in "positives" like room quality and location.

Resume - not for foreigners and for those who travels around Asia at least as I.

  • Stayed December 2011, traveled solo
    • Value
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    • Cleanliness
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Helpful?
Thank Tikhon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somerset West, South Africa
Level Contributor
344 reviews
330 hotel reviews
common_n_hotel_reviews_1bd8 326 helpful votes
Reviewed May 5, 2010

The Huaying Hotel is a little slice of peace and luxury in the dust and bustle of Urumqi. It is very difficult to find anything to criticize it about; my stay there was stress free and comfortable. This is definitely one of the top hotels in the city and recommended to other travellers, pretty much a 5-star by China standards.

The location is good, located in and around a bustling market place and modern shopping mall. There are lots of interesting things to see and loads of restaurants and shops in the area. Hongshan Park is only about a block away to the south, which offers some respite on a hot afternoon walk, or great for an early morning run. The central city is only a short taxi ride away, or about a 20min walk.

The rooms are very large and smartly furnished - king size bed, plasma TV, good lighting, and a great view over the city. The room was spotlessly clean and well-maintained, everything appeared to be relatively new. The computer desk even came with a computer and free internet, but unfortunately Xinjiang still has no access to the international internet, so not of much use for me. The bathroom was quite nice, with polished marble floors and walls, but be very careful, very slippery when wet!

I made use of the fitness center while I was there. Although small and sparsely equipped, it had just enough gear to have some decent weight workouts. There is a multi-gym, a few benches, plus a set of adjustable dumbbells up to about 20kg. For cardio there are 5 good-quality machines, including a couple of treadmills, rowing machine, stair-stepper, and bike. The friendly gym hostess serves you tea while you workout!

The service was well above normal for a Chinese hotel. Most of the front desk staff spoke reasonable English and were happy to help out when asked. Check-in and particularly check-out seemed to be overly complicated and took way too long. Although this is often the case in China, it seems to be slower in Xinjiang! It took me nearly 20 minutes to complete checkout.

Overall I had a great stay here at the Huaying. At a price of less than $90, it represents good value for a 5-star experience. I recommend this hotel to other travelers and I will stay here again on future trips to Urumqi.

  • Stayed May 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank DanO68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Urumqi Hualing Hotel

Property: Grand Mercure Urumqi Hualing Hotel
Address: No.109 Xihong East Road, Shuimogou District, Urumqi 830063, China (Formerly Hua Ling Grand Hotel)
Location: China > Xinjiang Uygur > Urumqi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 651 Hotels in Urumqi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Grand Mercure Urumqi Hualing Hotel 5*
Number of rooms: 250
Official Description (provided by the hotel):
Grand Mercure Urumqi Hualing has 250 well-appointed guestrooms embody both modern elegance and comfort with visible ethnic features. Guests will enjoy a refreshing moment in the lavender fragrance and other in-room facilities include big-size LED television with satellite channels, high-speed internet and Wi-Fi access, IDD telephone, executive desk and in-room safe. Grand Mercure Urumqi Hualing brings you who look for a unique dining experience refined and contemporary culinary delights  Cafe Veranda, the hotel's all-day dining restaurant provides a sumptuous international buffet along with a delightful a-la-carte menu. The Lobby Bar is the place to meet and chill out with a wide selection of teas, coffees and other drinks. As one of the brand signatures offered by Grand Mercure Mei Jue, an afternoon Kongfu Tea Ceremony is also presented daily. The Executive Lounge on the 15th floor exclusively reserved for the Executive Club guests, provides complimentary breakfast, happy hour drinks, coffee and tea, with a bird’s eye view of Hongshan Park and the city skyline.  Loulan Chinese Restaurant serves classic Cantonese dishes as well as Xinjiang local specialties. Siam Thai Restaurant is engaged in exquisite seafood and specialties introducing the most authentic taste of Thailand. Grand Mercure Urumqi Hualing is the brand new option for grand meetings and conferences, banquets and weddings in the city. The exquisitely designed Hualing Ballroom of 512m²can host up to 500 guests and is an ideal choice for large events. Four multi-functional rooms ranging from 90m²to 336m²in size are all equipped with state-of-the-art audio & visual equipment and high-speed Wi-Fi connections. A dedicated professional meeting service team is on standby to facilitate the success of every event. ... more   less 
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