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All reviews hot pot restaurant separate toilet area hotel is super clean evening appetizers club area design details final touch family stay senior staff cocktail hour hotpot large tv upgraded to a suite communicate in english the entire staff warm hospitality club level
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Reviewed October 16, 2018

Most awesome reception and super service from the entire staff, from the front desk to housekeeping. An important day in my family was handled perfectly and with utmost care and consideration.

Seamlessly and flawlessly making sure the room was at par - and beyond. Superb.

Chengdu is best visited via Grand Hyatt Chengdu.

Date of stay: September 2018
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
Thank Beijing2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuneJ405, Public Relations Manager at Grand Hyatt Chengdu, responded to this reviewResponded October 16, 2018

Dear Guest,

Thank you for choosing Grand Hyatt Chengdu for your recent stay and taking the time to write comments to us.

I am pleased to know that you appreciated the hotel management and assistance of our staff and enjoyed your stay in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.

Your kind words have been passed on to front desk staff. This will certainly motivate them to keep up the good work.

We all look forward to welcoming you again on your next visit to Chengdu.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2018 via mobile

Second stay here in Grand Hyatt Chengdu, staff are very warm.

Hotel is nicely located, walking distance to Taikooli; room is nice, one small flaw is that luggage space is very limited, so I had to unpack next to my bed.

Breakfast was just ok, the local noodle was very good; other choice was just so so.

Overall, a nice choice for business trip.

Date of stay: September 2018
Trip type: Traveled on business
2  Thank Hongers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuneJ405, Public Relations Manager at Grand Hyatt Chengdu, responded to this reviewResponded September 25, 2018

Dear Guest, 



Thank you very much for taking the time to write a review for us, we are happy to hear that you had a memorable time during your stay in Grand Hyatt Chengdu.



We appreciate your positive comments and feedbacks; furthermore we hope to welcome you back to our hotel in the very near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2018 via mobile

Excellent service of all staff members (really exceptional in China) - therefore, hotel is really deserving 5 stars. I stayed for 5 nights for business and enjoyed the stay very much. Room service, gym and breakfast were excellent - only two minor shortcomings to be mentioned: One night there was construction noise in the nearby shopping mall which finally stopped after complaint to hotel just few minutes after midnight - secondly, if you stay 5 days in a row with listening at least 50 times to the same song in the elevator “la vie en rose”, you start feeling a little bit tired - maybe marketing might have to review such approach ...

Date of stay: September 2018
Trip type: Traveled on business
Thank PlatinumForeverDUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuneJ405, Public Relations Manager at Grand Hyatt Chengdu, responded to this reviewResponded September 17, 2018

Dear Guest, 


Thank you for taking the time to share your feedback regarding your recent stay at Grand Hyatt Chengdu.

Your comments about the problems have been well documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest service and to rectify any other existing issues present.

We would like to apologize again and we look forward to welcoming you back to our hotel again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2018

Generally a good hotel. Located in a convenient location. The staff are especially helpful and friendly. Condition of the hotel room is good. Room service menu is good, and restaurants are great. Good experience at Grand Hyatt.

Date of stay: July 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Bosss_Young
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June J, Public Relations Manager at Grand Hyatt Chengdu, responded to this reviewResponded July 16, 2018

Dear Guest,

Thank you very much for taking the time to write a review for us, we are happy to hear that you had a memorable time during your stay in Grand Hyatt Chengdu.

We appreciate your positive comments and feedbacks; furthermore we hope to welcome you back to our hotel in the very near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2018

Stayed 3 days for business and as Globalist I have access to club level. The overall stay was really nice, caring staff, really good fresh room. The breakfast and cocktail hours in the club was really nice with good options to choose from in both western style and Chinese style. I felt that English language skills was very good throughout the hotel and the staff well trained and very warm hospitality. Strongly recommended and I will stay again next time in Chengdu for sure.

Date of stay: May 2018
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jonas H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June J, Public Relations Manager at Grand Hyatt Chengdu, responded to this reviewResponded July 2, 2018

Dear Guest,

Thank you very much for taking the time to write a review for us, we are happy to hear that you had a memorable time during your stay in Grand Hyatt Chengdu.

We appreciate your positive comments and feedbacks; furthermore we hope to welcome you back to our hotel in the very near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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