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InterContinental Century City Hotel Chengdu
Ranked #18 of 2,790 Hotels in Chengdu
Certificate of Excellence
Reviewed September 26, 2013

I find the hotel has a little bit of everything for everyone.
The service and standards are fine - commensurate with what you pay and where you are.
Its clean, the staff are friendly and effieint and there is a certain charm.
The elegant blend of old and new, east and west in the lobby sets the tone.
The rooms are adequate, and ahve all the required features.
The restaurants are great, if you love 'Chuan - cai', the buffet is vast, the french restaurant somewhat eccentric, but it has great food.
and the lounge entertainment quaint.
I've stayed there on numerous occasions but never had a bad experience.

Room Tip: Make sure to ask for a room away from the escalator lobby and wth a view of the amazing Global Trade...
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  • Stayed: August 2013, traveled on business
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Thank Verifiable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny W, Distribution & Relationship Marketing Team at InterContinental Century City Hotel Chengdu, responded to this reviewResponded September 27, 2013

Dear VeriSource ,
Thank you for choosing InterContinental Century City Chengdu as your preferred accommodation in Chengdu and we appreciate you having taken the precious time to share your experience with us. We are delighted to know that our room facilities, food and services provided have met your expectation. It was our great pleasure to be able to provide you with a wonderful experience .Our primary goal are to ensure our guests to have a memorable stay with excellent service with comfortable atmosphere. We sincerely hope that you may continued support us by giving us the feedback will definitely become room for improvement for us.
Thank you.
Jenny Wei
Distribution & Relationship Marketing Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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153 - 159 of 735 reviews

Reviewed July 30, 2013

Grand lobby, massive rooms, spiffy decor, ethnic street setting ... you can find all this. But try finding someone on the phone who can string a few good sentences in English, or at the bar, or at the breakfast place, or at checkout. You'd also be challenged to find a coffee sachet in the room, though you could locate an oversupply of pillows, pencil erasers,scissors, and other accessories in abundance. And personally, I was offended by the live bird that was kept in a cage, chirping hopelessly near the check-in desk. I expected more sensitivity and staff training from an international brand.

  • Stayed: July 2013, traveled on business
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Thank SNottIN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny W, Distribution & Relationship Marketing Team at InterContinental Century City Hotel Chengdu, responded to this reviewResponded August 5, 2013

Dear SNottIN ,

Thank you very much for choosing stayed with us at InterContinental Century City Chengdu and sharing your kind reviews and comments. We are delighted to know that you enjoyed our rooms and facilities provided. Your feedback is highly appreciated as this is our best resource for us improving our guest services. Please rest assured that your suggestive comments will be review accordingly and we will spare no efforts continuously strive to improve the quality of our guests' stay experience.

Once again, we would like to thank you for your review and look forward to your continuous support in the near future.

Jenny Wei
Distribution & Relationship Marketing Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2013

This hotel is situated some distance from the city centre.( about 20 minutes taxi ride if traffic is good) from the moment you arrive, these service and attention rendered is impressive. There is a huge beautiful lobby which incorporates an indoor garden. The buffet breakfast and lunches had an impressive spread of choices. . Rooms are comfortable, modern and clean. Highly recommended .

  • Stayed: July 2013, traveled on business
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Thank Wishdocbrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny W, Distribution & Relationship Marketing Team at InterContinental Century City Hotel Chengdu, responded to this reviewResponded July 31, 2013

Dear Wishdocbrian,
Thank you for choosing to stayed with us at InterContinental Century City Chengdu. We are delighted to hear that your overall stayed experience which is met your expectation such as on our hotel design, hotel services and breakfast and lunch buffet spread of choices.
We look forward on your next visit to experience again at InterContinental Century City Chengdu.
Jenny Wei
Distribution & Relationship Marketing Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2013

Stay there on early July, the hotel locates somewhere not in downtown but the moment you get off car, there is always someone paying good attention to you, instant help with the luggage, sincere greeting by everyone and door opend for you - all the way to the frontdesk.

The lobby is BEAUTIFUL, you have to experience it yourself.
The room is fully decorated with Chinese elements, I love it so much!
The waiters at executive lounge are very helpful and considerate.

The only pity is when you go to their 'fitness center', with high expectation of the best swimming pool you have ever been to, then you are told there's no swiming pool in this luxury 5 star hotel 'fitness center'.

Room Tip: I didn't stay at the suite, but I was there. It is very nice and spacious (with fine Bose stere...
See more room tips
  • Stayed: July 2013, traveled on business
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Thank BeijingMay_G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny W, Distribution & Relationship Marketing Team at InterContinental Century City Hotel Chengdu, responded to this reviewResponded July 28, 2013

Dear BeijingMay_G ,
Thank you for staying with us again at InterContinental Century City Chengdu.
We are delighted to know that you enjoyed your stay with us and especially impressed on our facility and helpful staff.
We would like to thank you for your review and sincere suggestion. Looking forward welcoming you back to stay with us once again in the near future.
Jenny Wei
Distribution & Relationship Marketing Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2013

Stayed here for three nights for participating an international conference.

The word “mainland” in Chinese is “big land”. In China, especially in the central and west China, every thing is "big". Huge buildings, broad roads, large restaurants, large shopping malls,…... So dose Cheng Du, and so does this hotel.

The hotel has a very large and amazing lobby. You can see beautiful Chinese style architectures and gardens in the modern building. Room is spacious and comfortable (the largest regular guest room I have ever experienced), with a King size bed and luxury facilities. The glass bathroom is also big and has a spa bathtub. The walk-in closet is an another surprise, that I have never seen in other hotels in Asia.

Service is good, especially the breakfast waitresses. However, many of the staff are too shy to interact with guests. I said Hello and good morning to every staff I met (in standard Mandarin). Most of them did not respond.

  • Stayed: July 2013, traveled on business
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Thank liucy752
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny W, Distribution & Relationship Marketing Team at InterContinental Century City Hotel Chengdu, responded to this reviewResponded July 18, 2013

Dear Liucy752,
Thank you for staying with us and sharing your insights during your recent business trip. Your review certainly encourages us and we will further enhance and improve on guest greeting and will spare no efforts to improve the quality of our guests' stay experience.
We look forward your return stay with us at InterContinental Century City Chengdu.
Thank you.
Jenny Wei
Distribution & Relationship Marketing Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2013

A very good and modern hotel. Has all the amenities you would expect from a business hotel with 24 hour Gym facility. Great and modern rooms with very comfortable beds. I am generally not a big fan of InterContinental as I find their hotels to be very varied in terms of standards but this is a very good hotel. Friendly staff, great breakfast buffet and modern and up to date facilities. If you are on business in Chengdu stay here!

  • Stayed: June 2013, traveled on business
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Thank FredrikWidell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny W, Distribution & Relationship Marketing Team at InterContinental Century City Hotel Chengdu, responded to this reviewResponded July 17, 2013

Dear FredrikWidell,

Thank you for taking the precious time to share your review during your recent stayed with us. We are delighted to know that you enjoyed every aspect of our hotel services and facilities and we truly hope you will be our big fan of InterContinental by impressing you with our warm hospitality and quality service standards. We look forward for your return to stay with us again at InterContinental Century City Chengdu.

Jenny Wei

Distribution & Relationship Marketing Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2013

Stayed at this lovely hotel for eight nights while attending a tradeshow nearby. What a knock-out --- this place is gorgeous. The lobby is grandiose, and the décor all around is a treat for the senses. Too bad they allow smoking in the hotel (but the lobby is so spacious, it wasn’t much of an issue). My room was large, comfortable, lovely…with a walk-in closet, and I’d made sure to request a no-smoking floor. The bathroom in particular was excellent (glassed in shower, separate tub, small room with toilet). The breakfast buffet, which was included in my room package, was very nice, with an impressive array of juices, lots of fresh fruit, and many other dishes. It was by far my favorite meal of the day. A couple of nights I enjoyed pizza in the hotel’s Italian restaurant. As with everywhere in the hotel, attractive décor. This is the first place I’ve ever seen a menu on an iPad (impressive, but didn’t like it – paper menu is easier and faster than scrolling back and forth, back and forth…). The lobby restaurant selections didn’t seem so appealing to my personal taste. The first time I ate there (other than for bfast), while the lunch buffet was in progress (but not very busy), I ordered something very basic, I believe it was fried rice, and had to wait about 20-25 minutes for my food. Surprisingly slow service. We ate a couple of times at the fancy Chinese restaurant upstairs – which was almost always empty – and there also it took a while to get our food. Strange. (But attentive wait staff in the Chinese & Italian restaurants.) One night I ate in the lounge (basic fish & chips) where a person could enjoy some live music. (Luckily, there weren’t many people there smoking at that time.) The hotel staff was friendly (acknowledged you with a smile) - efficient at the front desk. I speak no Chinese and got along fine. What this beautiful hotel could use is a little shop, typical in many large hotels, that sells souvenirs, postcards, odds & ends you might have forgotten to pack or have run out of (various toiletries), beverages (sodas, juice, water), and snacks. There were no 7-Elevens in the vicinity, and no convenience stores or McDonald’s that I saw, so this would’ve been nice. The hotel was within easy walking distance of Century City tradeshow venue.

  • Stayed: October 2012, traveled on business
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Thank WItravelingirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny W, Distribution & Relationship Marketing Team at InterContinental Century City Hotel Chengdu, responded to this reviewResponded July 12, 2013

Dear WItravelingirl,
Thank you for choosing stayed with us at InterContinental Century City Chengdu during your business traveling.
With a passion for delighting our guests, it is always pleasing to hear such of an enjoyable experience.
To be a great hotel and guest love is our primary vision to achieve. We are happy to know that you truly impressed on our hotel's grandiose lobby, comfortable guest room, nice breakfast and even the helpful staff.
Your feedback is very valuable for us and enables us to improve our service quality. We acknowledge your inconvenience due to slow service. Please rest assured that we have look into the points that you mention and a service recovery measure has been taken immediately.
Once again, we thank you for your constructive feedback and look forward to your continuous support for InterContinental Century City Chengdu.
Jenny Wei
Distribution & Relationship Marketing Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Century City Hotel Chengdu

Address: No.88 Century City Road, Wuhou District, Chengdu 610041, China
Phone Number:
Location: China > Sichuan > Chengdu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
Ranked #18 of 2,790 Hotels in Chengdu
Price Range: $137 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Century City Hotel Chengdu 5*
Number of rooms: 555
Official Description (provided by the hotel):
Combining the best of European tradition and Chinese warmth, the InterContinental Century City Chengdu stands out as an exciting new landmark in the capital of Sichuan province. The hotel offers a full range of guestrooms and suites, an array of excellent restaurant and lounge offerings, a stylish Spa and first-class event and business facilities. Serving as an ideal venue for the business traveller in Chengdu, the hotel is within walking distance of the Chengdu International Exhibition Centre and a 20-minute drive from the airport. ... more   less 
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