Very nice hotel property, great lobby and rooms - and still a really good Italian restaurant. However, in the bar they don't understand 'Gin & Tonic', in the coffee shop they don't know what a 'Regular Coke' is.
This just confirms the rule 'Stay away from 5-star hotels in China with an Asian national as General Manager'. He has no problem communicating with his staff in Mandarin Chinese - but for international travelers who not yet speak Chinese this adds a level of frustration that we do not expect to encounter in expensive 5-star hotels.
Also annoying not to be able to get brown bread at breakfast - only white bread/croissants etc are offered. When arriving to the airport at 2.30 am in the morning - after a 3.5 hours flight delay from Shanghai - the booked car pick up is not there! The hotel fails to give an explanation why the driver was not at the airport? Did another guest take our car?
Really surprising that the service level not has improved over the past two years.
Obviously too little attention to staff training.
- Official Description (provided by the hotel):
- Combining the best of European tradition and Chinese warmth, the InterContinental Century City Chengdu stands out as an exciting new landmark in the capital of Sichuan province. The hotel offers a full range of guestrooms and suites, an array of excellent restaurant and lounge offerings, a stylish Spa and first-class event and business facilities. Serving as an ideal venue for the business traveller in Chengdu, the hotel is within walking distance of the Chengdu International Exhibition Centre and a 20-minute drive from the airport. ... more less
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