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All reviews cafe z horizon club across the river irish bar bars and restaurants river view lobby lounge concierge staff corner room excellent hotel great facilities room was spacious panda reserve chinese restaurant fitness center breakfast buffet special thanks
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Reviewed September 17, 2018

Very nice hotel, good location and staff are very responsive and helpful to all requests. Eileen Wang provided me guidance on how to take MRT, where to stop and how to get around, that was awesome. Also, she saw me wearing just a sleeveless dress, and hint me that at night the weather will be cold and might need spare a jacket. That was warm and touching!

  • Stayed: September 2018, traveled on business
    • Location
    • Cleanliness
    • Service
Thank tanelian2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas G, General Manager at Shangri-La Hotel Chengdu, responded to this reviewResponded 5 weeks ago

Dear Tanelian2018, thank you for sharing your experience at Shangri-la Chengdu Hotel. We are delighted that you enjoyed the stay with Shangri-La hospitality, and look forward to welcoming you back to our hotel soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2018 via mobile

Food is great, gym is the best, no the one. Love the fragrant. Central location, perfect for city visit. Wan Long from restaurant is very helpful. Sharing city trip tips, maps and ideas. Great black out curtain, totally dark environment! Awesome!

Stayed: September 2018, traveled solo
Thank Stanley L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas G, General Manager at Shangri-La Hotel Chengdu, responded to this reviewResponded September 17, 2018

Dear Stanley L, thank you for sharing your experience at Shangri-la Chengdu Hotel. We are delighted that you enjoyed our facilities with Shangri-La hospitality, and look forward to welcoming you back to our hotel soon.

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Reviewed September 12, 2018

Staff very responsive to all requests. Tyler Wang took me on a great tour of the Panda Resource Center. He knew when and where to go to see the most and avoid the crowds. Request a corner room with great view of the river.

Stayed: September 2018, traveled solo
Thank Lee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas G, General Manager at Shangri-La Hotel Chengdu, responded to this reviewResponded September 14, 2018

Dear Lee M, thanks for your sharing and give the full score. We are delighted that you enjoyed our Shangri-La hospitality, and look forward to welcoming you back to our hotel soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2018 via mobile

The conciege provided excellent advice for a plce to dinner. George and Chris are very helpful and friendly. Hotel room iand restaurant are great. Very convenient location in a beutiful city. I definirely come back again for another visit.

Stayed: September 2018, traveled on business
Thank bkamol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas G, General Manager at Shangri-La Hotel Chengdu, responded to this reviewResponded September 13, 2018

Dear bkamol, thank you for sharing your experience at Shangri-la Chengdu Hotel. We are delighted that you enjoyed the stay with Shangri-La hospitality, and look forward to welcoming you back to our hotel soon.

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Reviewed September 12, 2018 via mobile

The hotel is beautiful and comfortable. Especially concierge staff, George, Chris, Bruce is very helpful and funny, caring about the car/shuttle bus. Hotel restaurant serve many delicous local/ international foood.

Stayed: September 2018, traveled on business
Thank phanthanhdat203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas G, General Manager at Shangri-La Hotel Chengdu, responded to this reviewResponded September 13, 2018

Dear phanthanhdat203, Thank you for staying at Shangri-La Hotel, Chengdu and sharing the feedbacks with us. We are delighted to know you enjoyed the stay, and look forward to turning your next visit into another memorable experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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