We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Nice hotel and location” 5 of 5 bubbles
Review of Shangri-La Hotel Chengdu

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Shangri-La Hotel Chengdu
Ranked #6 of 2,639 Hotels in Chengdu
Certificate of Excellence
Taipei, Taipei, Taiwan
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice hotel and location”
5 of 5 bubbles Reviewed June 24, 2014

Room is nice, great view on 35 floor, and nice surrounding shops and bars. If anything you can complain about, it's the first floor layout. No clear sign for elevator on first floor.
Another thing is its lunch buffet. Really large selection. Just don't stop and check every food section.

  • Stayed June 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Phil_Chou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this review, June 30, 2014
Dear Phil_Chou, thank you for your comments, and we are delighted that you enjoyed our Shangri-La hospitality and exceptional dining options. We look forward to welcoming you back to our hotel soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,747 reviews from our community

Traveler rating
    962
    669
    96
    14
    6
See reviews for
108
149
56
348
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Orlando, Florida
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed June 22, 2014

We stayed here two nights as part of a sightseeing tour. A lovely hotel with luxurious accommodations. Lavish breakfast and dinner buffets, the latter with a variety of international cuisine stations. The crowded swimming pool is set up for lap swimming and shared with a local health club. Not the place for a quiet dip after touring. Bathing caps are required and supplied at no charge. Hot tubs are in the separate locker rooms.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ronald O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this review, June 23, 2014
Dear Ronald O, thanks for your feedback and give us the FULL score.Hotel offers a superbly equipped Fitness Center, including an indoor swimming pool, sauna, steam bath, whirlpool,
and massage facilities, to ensure our guests rejuvenate their body & mind on the journey. Thanks again, and look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed June 17, 2014

Great location, easy walks along the river. Rooms large and well appointed. Excellent service by front desk, restaurants and housekeeping. Great buffet breakfast...both American and Chinese foods available.

Room Tip: Delux room with city view.
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cindy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this review, June 23, 2014
Dear Cindy H, thanks for sharing your feedback and give us the FULL score. We are happy to know that our hotel complemented your trip here and left you with good impressions,with our spacious room, panoramic views of the Jingjiang River,and various dining options,Thanks again and look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 7, 2014

My daughter and myself were very impressed by the high level of services of the hotel staff - the chambermaid, the front desk and especially the concierge. The concierge went to the extend of helping us to contact our hotel at Jiuzhaigou (not related to Shangrila) to pick us up from the airport. He even called them to remind them on the day of our arrival to make sure that we are being taken care of. It was very thoughtful of him. The hotel room was clean and comfortable, the only complaint I have was one of the opening of the bathroom door was just too close to the bed. There was also no turn down service which we enjoyed at the other Shangrila hotels. Unfortunately, the food and dining experience at Cafe Z were rather disappointing. The staff were not able to deal with the large group of people at the restaurant. Tables were not cleared and guests were taking over other people's table, it was completely chaotic. Fortunately, the services at the other departments more than make up for this disappoitment.

  • Stayed June 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Clara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this review, June 15, 2014
Dear Clara C, thank you for sharing your feedback on Tripadvisor. Your comments were greatly appreciated. We are glad that you enjoyed our Shangri-la Hospitality and satisfied with our concierge service in particular. Meanwhile, It is very concerning to learn about the service shortfalls of your dining experience, on which we feel the same disappointed and will take action to avoid its re-happening. Hope you would choose us again while you back to Chengdu, offering us another opportunity to exceed your expectation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Henderson, Nevada
Level Contributor
110 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed June 4, 2014

Great location in center of city (Starbucks around the corner if necessary). Excellent base for walks along the river. Rooms comfortable and well equipped...we stayed there 3 times during our tour. Breakfast buffet is sensational...pastries, fruit, omelets all great. Dinner is a little strange if you order off the menu, rather than buffet, as staff is not familiar with their own menu...the only wines actually available are those on the by-the-glass list. But eventually we had a nice Burgundy with a cheeseburger. Hotel staff very friendly and efficient with luggage and such. Clean, spacious public areas.

Room Tip: Some corner rooms on river side have great views of the city.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Arthur S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this review, June 5, 2014
Dear Arthur S, welcome back to Shangri-la Chengdu Hotel and Share your feedback. We are glad to know that you are satisfied with the breakfast, location and views this time, and will work on the missing points that you mentioned, to exceed your expectation during your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
109 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed June 2, 2014

This hotel is located in a great area! The planted gardens are amazing and the hotel is beautiful. Our room was larger than a standard hotel room. The bathroom had 2 doors: 1 by the main room door and 1 by a bed. That second door was awkward with a shared room because it was about 2 feet from the second bed. We loved the little pandas they left in our room. The staff was attentive and responded quickly to questions and concerns.

Room Tip: We had a room overlooking the river and street. We had great views and were not bothered by any nois...
See more room tips
  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank INeedAVacayStat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this review, June 5, 2014
Dear INeedAVacayStat, thank you for your comments, and we are delighted that you enjoyed our Shangri-La hospitality and exceptional view from the rooms. We look forward to welcoming you back to the Panda Hometown and our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed June 2, 2014

Excellent and warm reception given upon arrival. After a long drive from the airport it would have been nice to receive a cold towel or a small welcome drink. The reception staff are polite and friendly - was happy to be upgraded to the river side room. The rooms and bath are well maintained. Free Wi-Fi is always welcome for any hotel stay in China. Breakfast buffet has a wide selection and should not disappoint you. The location of the hotel allows you to walk along the river side. Do visit the foodie joints on the other side of the river. Staff at the bell desk and concierge are ever helping to guide you to various locations. Panda Park in Chengdu was one such location which should not be missed. Employ your tour guide for the Panda Park tour.

Room Tip: Higher floor facing with the river view.
See more room tips
  • Stayed May 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Thomas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this review, June 5, 2014
Dear Thomas K, thanks for sharing your experience with us, and we are delightful to know that you had a memorable Chengdu trip and visited those adorable pandas. Thanks again, and hope to see you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Chengdu hotels
1.7 mi away
The Ritz-Carlton, Chengdu
The Ritz-Carlton, Chengdu
#2 of 2,639 in Chengdu
5.0 of 5 bubbles 431 reviews
0.6 mi away
The Temple House
The Temple House
#1 of 2,639 in Chengdu
5.0 of 5 bubbles 351 reviews
0.7 mi away
Niccolo Chengdu
Niccolo Chengdu
#3 of 2,639 in Chengdu
4.5 of 5 bubbles 361 reviews
Show Prices
Show Prices
Show Prices
6.5 mi away
Hilton Chengdu
Hilton Chengdu
#5 of 2,639 in Chengdu
4.5 of 5 bubbles 179 reviews
0.5 mi away
Rhombus Park Aura Chengdu Hotel
1.0 mi away
Sofitel Chengdu Taihe
Sofitel Chengdu Taihe
#17 of 2,639 in Chengdu
4.0 of 5 bubbles 858 reviews
Show Prices
Show Prices
Show Prices

Been to Shangri-La Hotel Chengdu? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-La Hotel Chengdu

Property: Shangri-La Hotel Chengdu
Address: No.9 Binjiang East Road, Jinjiang District, Chengdu 610021, China
Location: China > Sichuan > Chengdu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Chengdu
#1 Family Hotel in Chengdu
#1 Business Hotel in Chengdu
#5 Spa Hotel in Chengdu
#6 Luxury Hotel in Chengdu
#42 Best Value Hotel in Chengdu
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Chengdu 5*
Number of rooms: 593
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Booking.com, Travelocity, Agoda, Ctrip TA, Priceline and Jetsetter so you can book your Shangri-La Hotel Chengdu reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Chengdu
Shangri La Chengdu

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing