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“Excellent international property”

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Shangri-La Hotel Chengdu
Ranked #11 of 2,714 Hotels in Chengdu
Certificate of Excellence
Reviewed April 13, 2014

Top quality 5 star hotel, good location just outside main town centre, but on the river and near to bars and restaurants and local life. Excellent rooms and residents areas, good lounges and in house restaurants. Horizon rooms and private lounge are exceptional.Nice pool, spa and gym.

The staff are friendly but some are limited with their command of the English language, but they try hard.

Good concierge staff though who can speak English.

Room Tip: High floors and the Horizon club rooms are best.
  • Stayed: April 2014, traveled as a couple
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Thank peterah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this reviewResponded April 14, 2014

Dear peterah ,thanks for choosing to stay with us, and sharing your feedback. We are glad to know that you enjoyed the Shangri-La hospitality in our hotel, and look forward to welcoming you back soon.

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Reviewed April 9, 2014 via mobile

I have stayed in a couple both local and international top recommended hotel in Chengdu but this hotel is the best one ever.

Its own the very nice setting by the river, next to the new entertainment complex named Lan Kwai Fong that offers may kind of top knot restaurants, lounge, live music bars and clubs in town; only few minutes drive to Chunxi road and the most exciting one they have the free shutte to IFS building located in the heart of the city. For some who looking for the local taste, it is just accross the river with much more things to discover locally.

The room quite nice and have good sound-proof together with the high quality bedding amenities spared me a very good sleep. The gym and pool are the resort highlight that kept me working out daily during my stay here.

Shang Palace, the hotel restaurant outlet is the must dine for every Dimsum fan. The restaurant for breakfast is just okie or maybe because of I did not spent much time here, just came for a quick breakfast then jumped to work.

The hotel associates are helpful, friendly and attentive. Special thanks to David at Concierge who helped to reach out trouble with the local taxi driver and Judy, Duty Manager for the very dedicated service during my check out. I can feel their passion in daily work as well as to cater the best services to clients.

Strongly recommend this hotel for anyone!

  • Stayed: April 2014
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1  Thank showteeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this reviewResponded April 10, 2014

Dear Showteeth, thanks for staying with us and share your review.We are pleasant to know that you enjoyed the Chengdu trip and satisfied with our hotel location, products and service. Chengdu is the blooming and dynamic city with combination of both ancient and modern, and definitely worth traveling again. We look forward to your next exploring and staying soon.

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Reviewed April 8, 2014

My partner and I spent 3 days in Chengdu recently and had a great experience both with the hotel and its facilities. The hotel is in the "renewed" part of the city done by the then Mayor in the early 2000's.

Although Chengdu is a city of 18 million people we generally found it comfortable although at some of the major temples and Peoples Park there were crowds.

The hotel is well located to the major shopping precincts and to restaurant/bar precincts including the adjacent Lan Kwai Fong.

The hotel has aged gracefully and has typical Shangri-La space and elegance.

We found all staff were excellent to deal with and everyone we encountered had good English and had no difficulty responding to our needs. It's probably unfair to single out certain staff but one of the duty managers, Judy and the housekeeping staff on floor 34 were outstanding.

Check in and out was efficient and handled pleasantly. The Concierge staff were able to look after a couple of bookings painlessly.

Although we were on the Horizon Club floors, we had breakfast in the Fez Café and found it all very adequate and satisfactory without being extraordinary. It's difficult to imagine or describe any aspect which was missing and all stations were topped up frequently but to my mind it was short of the Shangri-La, Bangkok which is a benchmark.

Cocktails and canapés in the Horizon Club by comparison were much better than the other properties that we've experienced. The Horizon Club facility was a comfortable space.

As usual the Lobby Lounge had good ambience for casual drinks with entertainment. We had a look in the Irish Bar but opted for a quieter space.

Our bedroom on floor 34 was very comfortable with a great bed and the bathroom was typical for the brand.

All in all we had a great experience and the Shangri-La brand proved reliable base for exploring Chengdu.

Of course, we would recommend the property!!

  • Stayed: April 2014, traveled as a couple
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Thank SuzandGee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this reviewResponded April 10, 2014

Dear SuzandGee,thanks a lot for your sharing and give us the FULL score. Your compliment is indeed motivated, and we will continue to strive for excellent Shangri-La hospitality,for wecloming you back next time.

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Reviewed April 6, 2014

All are good except of terrible noise made by people and hotel music that dose not match up to its high end, sounds like in a sloppy hostel without good maintains. Hopefully our voice is be heard and the hotel could make some improvement of be quiet.

Stayed: March 2014
Thank Kaka L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this reviewResponded April 10, 2014

Dear Kaka L , thanks for your sharing and we too feel disappointed on your imperfect staying experience. The noisy issue that you mentioned has been well noticed by hotel management, and we will soon take action to avoid its re-happening.Thanks again and hope you would choose us again and we are confident to beyond your expectation next time.

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Reviewed March 25, 2014

Just had three nights here to visit the Panda reservations. Room was well equipped clean and comfortable and all the staff were very good. We upgraded to the Horizon lounge which offered very good value for money with drinks and snacks every evening. Shang's restaurant was OK but nothing special although cheap by European standards. Cafe Z was much better and excellent buffet choices and wine included. Chengdu was a mixed bag for us with great Panda experiences but disappointing in a number of other ways. Not helped by the climate - cool, cloudy and smog. We checked out early as Michelle Obama was due to stay and the hotel was going to become a security nightmare.

  • Stayed: March 2014, traveled as a couple
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Thank accipitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this reviewResponded March 25, 2014

Dear accipitor, thanks for staying with us and sharing your review. We are glad to know that you enjoyed the visiting to giant panda, and our signature horizon experience- convenient private lounge usage, personalized service and exclusive privilege. Thanks again and we look forward to welcoming you back soon.

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Reviewed March 23, 2014

Although I didn't stay at the hotel, I attended a four day conference there in March. As a conference venue it was a mixed bag. The conference rooms were OK, but the audio visual set-up was substandard. This was a big problem for an audio-visual conference. The main venues were up a short flight of stairs. There was an escalator adjacent to the stairs. It was never operational. A buffet lunch was laid on (for an extra charge) every day. For a city famed for its food, the dishes on offer here were lamentably bad. Snacks at the lobby level (2nd floor) bar were frequently unavailable. In general this particular bar area was seriously understaffed. Were there any pluses? Yes. The staff were excellent. Ivy at the concierge's desk, Shirley in the Business Center and Linda in the lobby level (2nd floor) bar area were models of helpfulness and efficiency.

  • Stayed: March 2014, traveled on business
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Thank sleepysteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this reviewResponded March 25, 2014

Dear sleepysteve, thanks for your review and we too feel disappointed on your imperfect conference experiences. Please trust us that all the issues you mentioned has been delivered to related senior management, and a certain measures will be taken accordingly and immediately. Hope you could witness the improvements on your next trip and we all look forward to welcoming you back soon.

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Reviewed March 20, 2014 via mobile

Stayed in the beautiful Shangri-La during a conference. Was amazing! Everything is just so perfect, clean and luxurious.
The room is spacious and has everything you need, the gym is perfect, spa a little bit overpriced.
My only comment is about the fact that part if the staff doesn't speak English. I find it a bit strange at this level of hotel...

Stayed: March 2014, traveled on business
Thank Osnat E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this reviewResponded March 25, 2014

Dear Osnat E, thanks for your sharing and choosing to stay with us. We are encouraging by your compliment on the overall experience, rooms, gym and etc. And for the language barrier that you mentioned, thanks for your reminder at first , and please rest assured that we will keep and enhance the training effort on that, for better serving our guests from all over the world, thanks again and we look forward to welcoming you back soon.

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Additional Information about Shangri-La Hotel Chengdu

Address: No.9 Binjiang East Road, Jinjiang District, Chengdu 610021, China
Location: China > Sichuan > Chengdu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Chengdu
#2 Romantic Hotel in Chengdu
#2 Family Hotel in Chengdu
#8 Spa Hotel in Chengdu
#10 Luxury Hotel in Chengdu
#47 Best Value Hotel in Chengdu
Price Range: $149 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Chengdu 5*
Number of rooms: 593
Reservation Options:
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Also Known As:
Shangri La Hotel Chengdu
Shangri La Chengdu

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